Steve helped us out and was absolutely amazing the paperwork took us longer then expected not due to him but he went back and forth to get it sorted out for us and this was all with a cast on his foot... See more
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The whole experience was enjoyable/straightforward. The £39 booking fee for a test drive is a great tool making choosing a car much easier. In addition to keeping you with one car supplier, instea... See more
Company replied
Just don’t do it , recently purchased a car from the Portsmouth branch Salesman pushing overpriced warranties and car cleaning products The car itself had lots of faults some where obviously cov... See more
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Great service at a very stressful time buying a car for the first time by myself in over 20years but everyone was very helpful, put me at ease and guided me through. I dealt with Steve who didn’t put... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
London Road 599, PO2 9QZ, Portsmouth, Hilsea, United Kingdom
- 02046402212
Summer price drops
4.3
Excellent
116 reviews
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Great service from Doug every friendly
Great service from Doug every friendly
August 20, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Alisha,
Thank you for taking the time to share your experience. We're delighted to hear you received great service and appreciate your positive feedback.
Best Regards,
The Carsa Team
Great customer service.
Great customer service. I was given time to ask questions. I was welcomed with smile and treated with respect.
August 19, 2026
Reply from Carsa - Portsmouth
Dear John,
Thank you for taking the time to share your experience. We're delighted to hear that you felt welcomed, treated with respect, and had ample time to ask questions. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Wonderful customer service experience
Wonderful customer service experience.
Joccoaa was brilliant all through my visit
August 17, 2026
Reply from Carsa - Portsmouth
Dear Omotayo ,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided brilliant customer service throughout your visit. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
All good
I only give 4 stars just because wasn't told on arrival what I will need to do transfer not payment
August 17, 2026
Reply from Carsa - Portsmouth
Dear Martynas,
We appreciate your feedback and understand your frustration regarding the lack of information about the transfer process upon arrival. We are reviewing our procedures to ensure clearer communication for all our guests.
Best Regards,
The Carsa Team
Lack of communication and help
We purchased a vehicle on the 21st June, this process was smooth and we were happy with our purchase. The only downfall was we were left with 30 miles petrol in the vehicle.
However, since then we have tried to contact Carsa regarding our tyres and our logbook we’ve had no reply apart from 1 email to say they’ll get back to us it has now been 7 weeks with no luck. The vehicle was given to us with tyres that had cracks in- all the way round with awful tread. We also haven’t received the logbook so we’re still not the registered keepers of the car. We shouldn’t have to be sorting this our end when we were told they’d send us the logbook within 4 weeks.
We live 2.5hours away from Portsmouth so turning up to the showroom isn’t an easy option for us.
Carsa should do better with communication, we won’t purchase another car with them in the future.
June 21, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Isobel,
Thank you for taking the time to share your experience. We’re pleased to hear the purchase itself was smooth, but we’re sorry that the issues with the tyres and outstanding V5C have left you disappointed with our after-sales service.
We understand how frustrating it must be to have contacted us repeatedly over several weeks without receiving the help or updates you were expecting, particularly when you live 2.5 hours from Portsmouth.
We would like to look into both matters and understand why these remain outstanding. Please contact our Customer Care team at customercare@carsa.co.uk with your vehicle details so we can review this further and ensure the appropriate team picks this up.
Thank you again for bringing this to our attention. We’re sorry we haven’t provided the level of communication you should have received.
Best Regards
The Carsa Team
From the minute I walked through the…
From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my new car away without any pressure. 5* service, would highly recommend.
August 17, 2026
Reply from Carsa - Portsmouth
Dear Kim,
Thank you for taking the time to share your experience. We're delighted to hear that you found our team friendly, welcoming, and accommodating. It's wonderful to know that the process was quick, easy, and pressure-free, and that you would highly recommend our service.
Best Regards,
The Carsa Team
Review
I received amazing service and was thoroughly looked after throughout the whole process. Special shout out to Kam who helped me profusely.
August 16, 2026
Reply from Carsa - Portsmouth
Dear Ashleigh,
Thank you for taking the time to share your experience. We're delighted to hear that you received amazing service and were thoroughly looked after throughout the whole process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Recommend highly
Guy who sold me the car was professional, polite and extremely likable!
Very organised process and impressed with the service, at this point I would definitely recommend
August 15, 2026
Reply from Carsa - Portsmouth
Dear Wendy,
Thank you for taking the time to share your experience. We're delighted to hear that you found the sales process professional and well-organized, and that you were impressed with the service you received. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Very good experience with Noris
Very good experience with Noris. Easy sale. Very welcoming!!
August 15, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Finley,
We're so happy to hear you had such a positive and welcoming experience with us! We appreciate your kind words.
Best Regards,
The Carsa Team
Many thanks to Byron who made today's…
Many thanks to Byron who made today's car purchase very efficient and hassle free. He was very polite and didn't give the hard sale.
August 15, 2026
Unprompted review
Reply from Carsa - Portsmouth
GB,
Thank you for taking the time to share your experience. We're delighted to hear that your car purchase was efficient and hassle-free, and that our team member was polite and didn't give a hard sale.
Best Regards,
The Carsa Team
Reply from Carsa - Portsmouth
Dear Matt,
Thank you for the fantastic 5-star review! We’re delighted to hear you received really good service from the Carsa team.
Thank you for choosing Carsa and for being a valued customer. We really appreciate you taking the time to share your feedback.
Best Regards,
The Carsa Team
Great experience buying with Carsa
Noris was helpful and patient as we went through the process of buying a car with Carsa.
August 14, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Elizabeth,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was helpful and patient throughout your car buying process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Great service and very professional
Great service and very professional, big thank you to the dealer who offered me service
August 14, 2026
Reply from Carsa - Portsmouth
Dear Marcel,
Thank you for taking the time to share your experience. We're delighted to hear that you received great service and found our team to be very professional. Your kind feedback is greatly appreciated.
Best Regards,
The Carsa Team
Fair and good price and joccoaa
Fair and good price and joccoaa
Was very helpful explaining every thing
August 14, 2026
Reply from Carsa - Portsmouth
Dear Nick,
We are so pleased to hear that you found our pricing fair and that our team was very helpful in explaining everything to you. Your positive feedback is truly appreciated.
Best Regards,
The Carsa Team
Visited the Portsmouth to collect my…
Visited the Portsmouth to collect my iX3. Excellent service from Byron and Russell, the manager. Great service - recommended
August 14, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear James,
We're so glad you had an excellent experience collecting your iX3. We appreciate you recommending us!
Best Regards,
The Carsa Team
My experience has left me wishing I'd not bothered with Carsa
I wanted to buy a car from Carsa - it was perfect for my needs. I arranged to travel over from the Isle of Wight to Portsmouth. I booked the ferry and train tickets and the night before was told that the vehicle did not make it on the transporter to be taken down to Portsmouth. The odd thing is that on the listing it said the vehicle was "Portsmouth" which I one of the reasons I selected it. Apparently they're held in a pound and transported to the dealership for test drive/sale. Anyway, that was not to be. We arranged another visit later in the week and when I arrived was met with some nice guys, good vibe, fun etc - they eventually got the car out (despite it being blocked in and knowing I was arriving that day to test drive and potentially collect) I noticed the charging flap was open, so I pushed it closed and it wouldn't open again, despite many staff members trying to open it. Whilst the young sales lad was on ChatGPT I looked around the vehicle, looked nice, but the seat wouldn't fold forward, suffice to say the cable had snapped and that's why (I've been in the auto trade for 30 years). so it was decided that these two things needed to be fixed. I drove it and it was lovely and to be expected but needed those two things to be rectified before I bought it. I came home empty handed having waste another ferry and train journey. I'd already paid a reservation fee of £39 btw. 2 weeks later they still haven't got the parts in from Fiat and I'm carless which is not ideal on the IOW. I spoke to them this morning regarding the reservation refund and the refund for the two wasted trips (I did my part by turning up intending to buy) - the "PREP" department failed in their obligations with regards to checking the vehicle over ready for sale. They have refunded me for the reservation fee, but I'm out of pocket by £60 of my travel costs. It's their fault 100% that they can't run a business efficiently by a) ensure the vehicle meets the transporter on the first trip an b) ensure the vehicle is in a sales worthy state and not require a new cable for the drivers seat to fold forward, and potentially a new solenoid for the charging flap. The communication has been poor and it's as if they don't really care. Well, they've lost a customer for life now, as i've just bought a new car online and it will be delivered to my home on the IOW in two weeks. I've never had such a dreadful customer service experience as this, and I wouldn't recommend them to anyone. I will pursue the £60 through legal avenues, as they were responsible for me being out of pocket and me acting in good faith by turning up with a view to buying the car. Just be careful if you attempt to buy something from them and you need to travel at quite a significant expense to yourself (which I was happy to pay should the car be fixed and available) - I was not happy to wait for an undeclared period of time before it was ready - Fiat couldn't give a timescale for what was essentially off the shelf parts, and neither could the dealership. Poor from one end to the other.
August 12, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Jacko,
Thank you for sharing your detailed feedback. We sincerely apologise for the series of inconveniences and frustrations you experienced throughout your attempts to purchase a vehicle from us. We understand how disappointing it must have been to face delays and issues, some of which you have acknowledged are outside of our control - like parts. We are very sorry that your experience did not meet your expectations and that we ultimately lost your business.
Best Regards,
The Carsa Team
I was very happy with Steve and russ…
I was very happy with Steve and russ buying my JAECOO7 and selling me a Audi A6 avant and how they help with everything no pushing and no hassle I was very happy with their service and experience thank you
August 13, 2026
Reply from Carsa - Portsmouth
Dear Edward,
Thank you for taking the time to share your experience. We're delighted to hear that our team provided such a positive and hassle-free service, making both your purchase and sale a very happy experience.
Best Regards,
The Carsa Team
Very smooth process
Very smooth process, really appreciated the WhatsApp messaging service. Callum dealt with us and was a star, very professional young chap. Nice car and all info available, very transparent process and not pushy. Would recommend!
August 12, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Sophie,
Thank you for taking the time to share your experience. We're delighted to hear that the process was smooth and that our team member was professional and helpful. We're also glad you appreciated the messaging service and found the car and information transparent. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Reply from Carsa - Portsmouth
Dear Alexandra,
We're delighted to hear you had such a great experience with our team today. Your recommendation means a lot to us, and we truly appreciate your positive feedback.
Best Regards,
The Carsa Team
Louis was just brilliant
Louis was just brilliant. Took time with to us and made sure we had the best deal.
August 9, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Jennifer,
Thank you for your wonderful feedback. We're so pleased to hear that our team member provided you with an excellent experience and helped you find the best deal. We appreciate you sharing your positive comments.
Best Regards,
The Carsa Team
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