Car Seat Ninja Reviews 256

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, making the process of choosing and fitting car seats straightforward and reassuring. Many highlight the excellent customer service, noting prompt responses to inquiries and comprehensive after-sales support, including assistance with installation and fit checks. The product quality is also frequently commended, with many appreciating the range of safe and comfortable car seats available. Consumers also report very positive experiences with the delivery service, describing it as quick and efficient, with items arriving in perfect condition and often sooner than expected. The overall service, from initial advice to post-purchase care, is consistently described as exceptional, with many customers returning for future purchases due to their satisfaction.

What people talk about most

Product

Consumers find products to be positive, highlighting the excellent quality and design of car seats, with many... See more

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, helpfulness, and... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the efficiency,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the extremely fast shipping,... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the website and chat / communication very easy to use to book an appointment. Upon arrival, the staff were extremely knowledgeable with measuring our kid’s weight and height, and... See more

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

Great customer service. I needed the delivery to be delayed and they were so accommodating.
I have yet to install the seat but know if I have any questions when I do, they will be happy to answer. Many thanks!

June 11, 2024
Rated 5 out of 5 stars

Cannot recommend Car Seat Ninja enough

Cannot recommend Car Seat Ninja enough, she gave great advice on the different options which best fit our daughters needs and worked with our car. Was happy to trial a few different seats to help us make the right decision.

June 27, 2024
Rated 5 out of 5 stars

Fantastic!

Fantastic communication throughout and help with choosing the correct products for my child. Cant recommend them highly enough.

July 11, 2024
Rated 5 out of 5 stars

all good

Had an appointment to test different car seats in our car + with toddler to make sure it would work for us. Buying a carseat after was smooth.

July 7, 2024
Rated 5 out of 5 stars

Really great service!

Really great service, very happy customers! We bought a Besafe Stretch from Natalie
and she came to the house to advise us on the pros and cons of the different options and fitted the seat into the car for us. Way more knowledgable than the people in John Lewis for car seats so feel like we really got the right and, most importantly, the safest seat for our baby. Would definitely recommend!

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing car seat fitting service!

Car Seat Ninja was recommended to me by a friend and I couldn’t be happier with the service we received. Natalie is incredibly knowledgeable about all of the car seats and was able to answer every question we had to enable us to make the decision as to what was right for us and our children. It was such a convenient service and she spent so much time with us, allowing us to try out a huge number of different seats. For the time she spent, and the convenience of Natalie travelling to you, it was such amazing value for money. I was also really impressed at the number of seats she retails and at competitive prices compared to online retailers. Not only that, but Natalie also comes back to deliver the seats and ensure they are fitted properly. This gave me a lot of confidence in installing the seats!! It really is an amazing service, easily worth the money and I wouldn’t hesitate to recommend Natalie to any of my friends or associates.

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! I met with CSN twice and tried a few different seat options, she worked with my budget and gave amazing advice along the way (I didn't even realise I wasn't correctly using the current car seat I had until CSN told me!) CSN is really flexible and prices can't be beaten, I've enjoyed our meet ups and will indefinitely be using her services for all of my future car seat purchases. Thank you!

May 28, 2024
Rated 5 out of 5 stars

Great service

Car Seat Ninja provided us with a great service, recommending an appropriate seat to fit our circumstances and then coming to us to install it and show us all the features and how to adjust it.

May 28, 2024
Rated 5 out of 5 stars

Amazing service!

Natalie is amazing! She gave so much advice on how to fit the seat correctly. thank you!💕

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

I’ll keep coming back!

Second time using car seat ninja as after only 6 weeks of having our first sky; my car was written off! Natalie helped me chose between 2 cars which would be better with the replacement car seat-another sky! As usual we received great aftercare, installing and having her check it over WhatsApp!

May 7, 2024

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