Car Seat Ninja Reviews 256

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, making the process of choosing and fitting car seats straightforward and reassuring. Many highlight the exceptional customer service, noting prompt responses and a willingness to go above and beyond to assist with inquiries and after-sales support. People are also very satisfied with the products, often describing them as high quality and safe. The delivery service is frequently mentioned as quick and efficient, with items arriving in perfect condition and within the stated timeframes. The overall service, from initial advice to installation and aftercare, is consistently rated as excellent by consumers.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent quality... See more

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the staff,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and helpfulness.... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

We've used Natalie several times now and every time she has been fantastic. A wealth of knowledge, she listens and advises as necessary. Bringing with her and trying several combinations of seats to g... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

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Rated 5 out of 5 stars

Incredible!

I wish I'd known about Car Seat Ninja when my kids were born because I found the car seat buying process super overwhelming! Natalie made the process so simple and I'm confident they're in safe seats. I love the peace of mind that comes with the installation and fit checks. Thank you!

July 28, 2024
Rated 5 out of 5 stars

Amazing service from start to finish

Within three days from initial contact we had tried out seats and placed our order which was sent out almost immediately and delivered less than 48 hours later. I can’t recommend car seat ninja enough, the knowledge and advice that was shared was invaluable and the customer service has been outstanding from initial contact, to follow up installation and fit checks. It will be a long while before our twins outgrow their seats, but when they do we will certainly be back.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable! Thank you!

Natalie originally came to try out car seats with our son who had outgrown his seat. There were too many options online to get my head around. But trying them out in the car with our son and her knowledge made the decision so much easier. She then came back to fit the seat and show us how to do it. Since then I’ve made contact with her for advice fitting the seat in other cars and every time Natalie has given quick invaluable advice saving me time and stress. Cannot thank you enough. We would 100% recommend your service.

August 16, 2024
Unprompted review
Rated 3 out of 5 stars

We have problem with the car seat and…

We have problem with the car seat and we told the person who came for installation. She ask us to make lot of tries to see why it's not working properly but it still unsolved has a problem and now we have a brand new car seat that doesn't work properly.

July 28, 2024
Car Seat Ninja logo

Reply from Car Seat Ninja

Hello Camila,

I greatly value aftercare and customer service, and I want to assure you that your recent experience is not reflective of the standards I strive to uphold in my business.

After our scheduled meeting didn’t go ahead as planned, I have attempted to reach you through various channels, but I have yet to receive a response. I genuinely wish to resolve the issues you’re facing and ensure your satisfaction.

Please do get in touch at your earliest convenience so we can discuss how best to move forward.

Thank you

Rated 5 out of 5 stars

5 star service!

Natalie is brilliant at what she does. I gave her a budget and my requirements and she suggested some brilliant seats for my twins for a great price. From the first message with an enquiry to the installation of the seats, Natalie was professional, reliable and highly knowledgeable. If you are looking for a high quality safe seat for your child, with the added bonus of installation and ongoing support then you should choose Car seat Ninja! Thank you!

August 13, 2024
Rated 5 out of 5 stars

Great service

Natalie is brilliant very helpful and even managed to find matching replacement car seats due to an accident very quickly
We ordered two axkid one 2

August 13, 2024
Rated 5 out of 5 stars

Great aftercare and support

Great aftercare and support. An unexpected issue was dealt with and I had the parts as quickly as possible. Excellent communication. Always shop independent for your little ones car seats. Having peace of mind that you can contact someone almost immediately is honestly a life saver.

July 31, 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service, would definitely recommend. I’ve had three car seats from this site now and will use for any future seats needed :)

July 29, 2024
Rated 5 out of 5 stars

Another great experience with cart seat…

Another great experience with cart seat ninja! Got back in touch with CSN to get a ERF seat for my 3yo childminder car as he got closer to maxing out of the RF weight limit in her exisiting seat. Natalie at CSN was great in advising how and where to fit in the childminders van and also provided a personally reassuring touch during the process. I recommend CSN to all of my friends and family and can assure you that you wont get a better service and after sales care anywhere else!

June 11, 2024
Rated 5 out of 5 stars

I wish I’d found her sooner

I wish I’d found her sooner ! I’ve purchased an axkidd minikidd from her and the service was excellent : what is even more exemplary is the quality support that is way above a service I’ve had with another retailer who left me completely unsupported with installation and fit with another seat I purchased. I was helped with no upsell to purchase another seat which my other retailer had advised as they clearly have no morals ! Thank you for saving not only my child’s safety but my sanity and bank balance you are an absolute diamond ! Highly recommend this retailer to anyone and everyone

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, CSN so helpful with offering support to find a car seat which best suits both children, baring in mind height/weight and additional needs. Helpful with working around available finances and nothing was too much bother.

August 4, 2024
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. So personalised. Came to see our car type and needs. Tried the car seat in our before we bought it. Then came back and helped teach me how to put it in and out. Thanks Natalie

July 28, 2024
Rated 5 out of 5 stars

Brilliant!

We have bought two seats from car seat ninja and Natalie has been out to install them and been so helpful. It’s so reassuring to have the benefit of her expertise in keeping my little ones as safe as possible.

July 25, 2024
Rated 5 out of 5 stars

Tailored advice and home delivery

Prior purchasing from Natalie, we had a meeting at her showroom where we were able to view different car seats and decide what it is better for my car and toddler.
Order went smooth and fit took place at my address.
Highly recommended

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Natalie

Natalie provided all the information we needed to help us choose the right car seat and advised what was best suited for the car as well as our toddler. Cannot fault our experience with her

July 14, 2024

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