We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more
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Review summary
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Reviews shaping this summary
I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more
We've used Natalie several times now and every time she has been fantastic. A wealth of knowledge, she listens and advises as necessary. Bringing with her and trying several combinations of seats to g... See more
I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more
Company details
Written by the company
Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.
Contact info
Unit 1 The Links Business Estate, Raynham Road, CM23 5NZ, Bishop's Stortford, United Kingdom
- 07542 849230
- info@carseatninja.com
- carseatninja.com
ERF small business
I bought some accessories for an ERF seat I already own. I appreciate a small business with a focus on child safety
October 19, 2024
Delivery is always so quick
Delivery is always so quick, the prices are the cheapest I’ve found and their WhatsApp is so handy for any questions about installations
October 23, 2024
Recommend 100%
We are very happy with Natalie. Very competent and helpful. Definitely we can recommend her and if ever need another seat will go back to her again. Thank you
October 22, 2024
Natalie has given incredible customer…
Natalie has given incredible customer service from our first enquiry, trying out different seats, delivering and fitting our chosen seat in person, to delivering excellent remote aftercare and advice. Cannot recommend her enough for a safe, personalised, lasting and detailed car seat safety service.
October 16, 2024
Great choice for families with multiples!
We couldn't recommend them enough, especially if you're experiencing multiples and dealing with the mine field of having to fit 3 on a car!
We'll definitely be reaching out for advise on our next stage car seats!
October 16, 2024
Impeccable service.
This is the 3rd car seat I have bought from Natalie and once again her service was impeccable. From her patient advice and recommendations to the speedy arrival of the seat. I now have one, very happy 4 year old and will be using her again in the future.
October 10, 2024
Excellent service
Natalie was very responsive when I had questions and really helpful with her answers. Once I’d ordered through her website the seats arrived less than 48 hours later.
September 26, 2024
Really quick service
Really quick service, we ordered the knee guard footrest and it was posted out the next working day and arrived safely fully tracked via DPD. Thank you :)
September 30, 2024
Can’t fault Natalie’s expertise and…
Can’t fault Natalie’s expertise and customer service. Have purchased two new car seats from Natalie now and can’t recommend enough.
September 30, 2024
5* service in emergency
Came out to us and supplied a new seat in an emergency at the airport within 45 minutes.
Really friendly - got the seat installed and us on our way
Thank you again
September 30, 2024
Best experience buying the perfect ERF car seat
I can't recommend Car Seat Ninja enough! She made the daunting task of choosing the perfect car seat so much easier. She took all the time to make sure our baby was comfortable in the car seats we tried. Not only did she give me more time than was originally scheduled, but she also installed the car seat for us and ensured everything was done perfectly. After a few poo blowout incidents, she even sent me extra covers free of charge! What really sets her apart is her endless patience. I had so many extra questions, and she answered every single one with care and professionalism. If you're looking for someone who goes above and beyond, Car Seat Ninja is the one to trust!
September 10, 2024
ERF seats
I got my daughter two rear facing car seats from Natalie. She fitted the sky2 for me and has been doing regular fit checks over WhatsApp. She's always so helpful and patient.
July 17, 2024
Unprompted review
If you ever need anything car seat…
If you ever need anything car seat related, Natalie is your girl!!!
She is so incredibly polite and helpful, the knowledge she has is impressive!
We’ve had 3 car seats from Nat, and loads of accessories! Everything arrived next working day
She was also very supportive when it came to installation and fit support. Any dilemmas she was there to answer any questions!
Couldn’t recommend Car Seat Ninja enough
August 7, 2024
Unprompted review
Great experience
Fast delivery. Knowledgeable and helpful. Will buy from again :) Thank you
September 2, 2024
Amazing service, quick replies and even arranged to install my car seat within a week!
Gave me so much advice and answered all my questions! Was quick to reply and when i purchased my seat, also arranged within a week to come install it!
We were out of the range but when I asked, was more than happy to drive to me and install the car seat. Would absolutely buy from again.
September 12, 2024
Always amazing service and always super…
Always amazing service and always super friendly
August 31, 2024
Fabulous advice from a real expert
Fabulous advice from a real expert. Couldn't be happier with my purchase, I can now be sure that I have the safest seat for my child. Can't recommend enough!
September 12, 2024
Expert knowledge
Excellent service and I really trust the advice and knowledge of car seat safety that car seat ninja provides. Child car seats are a life saving devices and you won’t ever regret buying the best for your child.
September 8, 2024
Best in the business!
Great service. Have used before. Always friendly and kind and supportive and informative. Real 1-2-1 personal service. Wouldn’t trust anyone else.
August 25, 2024
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