We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more
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Review summary
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Reviews shaping this summary
I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more
We've used Natalie several times now and every time she has been fantastic. A wealth of knowledge, she listens and advises as necessary. Bringing with her and trying several combinations of seats to g... See more
I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more
Company details
Written by the company
Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.
Contact info
Unit 1 The Links Business Estate, Raynham Road, CM23 5NZ, Bishop's Stortford, United Kingdom
- 07542 849230
- info@carseatninja.com
- carseatninja.com
Excellent from start to finish.
Excellent from start to finish.
Website is easy to navigate to book appointments. Excellent level of knowledge and loads of seats to try.
Fitted the next day and baby is very happy in his new seat!
January 9, 2025
Very good advice
January 9, 2025
Helpful and great experience
Very helpful with advice for which seat to buy as well as assistance with fitting to car. Can’t recommend enough!
January 7, 2025
Great consultation and purchase
We first visited for a consultation, in which we were given so much useful information and able to try some seats in our car. After considering the options we decided on one, and Natalie very kindly price matched for us when we found it a little cheaper elsewhere, which was amazing because we much preferred the idea of supporting her.
December 30, 2024
Expert advice and great car seat found, even in the middle of Christmas 🎄
Natalie saved us when we needed a car seat for our trip during Christmas!
I was desperately looking for a good travel seat last minute during a Christmas visit to Bishop’s Stortford. Natalie was super helpful and patient with all of my questions over WhatsApp, even in these days when most of the businesses don’t respond. I really appreciated it.
She’s a true expert on the topic and I really recommend her services.
We are super happy with our car seat! Thank you again!
December 25, 2024
Unprompted review
Very helpful
Very helpful with advice on which seat to purchase, and fitting the car seat
December 8, 2024
Really happy with purchase
Really quick delivery and item arrived in perfect condition
December 2, 2024
Great service
Happy with the advice we were given, the seat we purchased and installation. The home visits were so handy for us and, with another baby on the way, we will be purchasing another seat through car seat ninja in the future.
December 1, 2024
Car seat ninja - the best out there
Natalie is fab & extremely knowledgeable and experienced. Nothing is too much trouble and the aftercare you receive is fantastic. Natalie is very accommodating and finds time in her very busy schedule to offer advice etc. It makes all the difference. Will be using car seat ninja again for future babies! & recommending to family and friends.
May 25, 2024
Unprompted review
Excellent knowledge and even got a…
Excellent knowledge and even got a Black Friday discount. Car seat was delivered within 48hrs. Overall very impressed
November 20, 2024
Really helpful and informative
Really helpful and informative. Lovely experience, would highly recommend.
November 3, 2024
Highly recommended
Natalie is so knowledgeable about car seat safety and is always happy to offer advice and suggestions on the best seat for you child/car/situation.
She is friendly, informative and always happy to help!
March 1, 2024
Unprompted review
AMAZING
Natalie at car seat ninja was amazing as ever! We recently purchased a Axkid Minikid 4 after having problems with our previous seat- a Britax one. Natalie was brilliant at keeping me in the loop on what Britax were going to offer to help with as the seat was still under its warranty, and managed to come to a compromise with Britax for us which suited our needs in regards to our car. The Minikid 4 was sent out when stated, arrived when it should have and was just as described. After care has been good as it always has been previously too. Quick responses to messages and making sure that I had fitted the car seat correctly, and answered any questions I had about the new seat too. Can not fault Natalie at all, amazing lady who is very good at her job! Thank you again!!
October 31, 2024
Knowledgeable
Natalie is very knowledgeable and was very patient taking the time to show us all the different options available to us and what seat would suit our little one the best. It's great that she fits the seat properly for you too.
November 7, 2024
Incredibly helpful
Incredibly helpful answered multiple queries to make sure we got the seats that worked best for us and our children. Highly recommend if you are looking for the safest seats for your children.
November 7, 2024
Lovely experience
Lovely experience! Very helpful, friendly and accommodating. Got the car seat I wanted with every bit of reassurance needed. Fitted for us and explained thoroughly. Will be buying all car seats from Car Seat Ninja!
November 3, 2024
Amazing service!
Natalie was such a great help with our recent car seat purchase. She is so knowledgeable, takes time to offer advice & the fact she does home visits was just brilliant! So convenient. It can be overwhelming deciding on which seat is best for your child so I was very grateful for Natalie's support. I highly recommend her & will be back again for our next seat purchase.
November 3, 2024
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