Car Seat Ninja Reviews 256

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, making the process of choosing and fitting car seats straightforward and reassuring. Many highlight the exceptional customer service, noting prompt responses and a willingness to go above and beyond to assist with inquiries and after-sales support. People are also very satisfied with the products, often describing them as high quality and safe. The delivery service is frequently mentioned as quick and efficient, with items arriving in perfect condition and within the stated timeframes. The overall service, from initial advice to installation and aftercare, is consistently rated as excellent by consumers.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent quality... See more

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the staff,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and helpfulness.... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

We've used Natalie several times now and every time she has been fantastic. A wealth of knowledge, she listens and advises as necessary. Bringing with her and trying several combinations of seats to g... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

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Rated 5 out of 5 stars

Good sales service

Helpful and informative advice in planning for 3 across the backseat. Website is easy enough to use.

February 25, 2025
Rated 5 out of 5 stars

Fantastic aftercare

I've bought two seats from Car Seat Ninja and her aftercare is fantastic. I wouldn't shop for a car seat anywhere else.

February 24, 2025
Rated 5 out of 5 stars

Really helpful and knowledgable

Really helpful and knowledgable. After a very rude and abrupt sales person from another supplier, it was lovely to deal with Natalie. She came to my home to test a couple of seats and I’m so pleased with my purchase.

February 9, 2025
Rated 5 out of 5 stars

Fantastic car seat

Extremely quick response to our questions. Car seat was delivered within 3 days. Our 3 year old Granddaughter loves her new car seat as do we as it allows her to be rear racing for the next few years which is safer.

February 10, 2025
Rated 5 out of 5 stars

Cannot recommend Natalie enough

Cannot recommend Natalie enough, I contacted her a year ago for advice as I was unhappy with my twins fit in their infant carriers I purchased elsewhere before they were born. Natalie was very informative and helped me purchase new ones. Fast forward a year and I wanted to purchase ERF seats, natalie visited me showed me all the different options, advised me of the pros and cons and again helped me make a decision that was best for us. The customer service is absolutely outstanding and I will be recommending car seat ninja to friends and family.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company

Quick delivery, great price and aftercare/advice was brilliant. No bother to send photos for a fit check. Thank you!

February 2, 2025
Rated 5 out of 5 stars

Amazing Service 5*

The representative was really helpful and knowledgeable about car seat safety and regulations. We've been to their location and tested few products in our car to make sure they fit correctly.
The representative was happy to do a price match when we found the product we wanted at a lower price and they delivered the product and installed for us showing us step by step the installation process of the car seat. Overall, amazing service. If you are like us and care a lot about car seat safety, I would highly recommend Car Seat Ninja.

January 27, 2025
Rated 5 out of 5 stars

Great service

Great service, gave advice on what was the best seat & came out to install. Well worth the money to keep my little one safe

January 27, 2025
Rated 5 out of 5 stars

Exceptional knowledge and advice.

Natalie was exceptional with her service, communication and advice. She went above and beyond to put my daughter at ease and make sure we found the right seat for her as we took the slightly scary step to turn forward facing. I would not hesitate to recommend Natalie to anyone who is looking for a safe car seat option.

January 7, 2025
Rated 5 out of 5 stars

Black Belt in Car Seats

Natalie has such a nice, professional manner and asks the right questions to ensure you choose the correct product for your budget and circumstances. Delivery was super fast and I love my new seats. Natalie proactively offered a fit check and provided some handy tips. A pleasure to do business with. I will recommend Car Seat Ninja to all my friends and family.

January 21, 2025
Rated 5 out of 5 stars

The best person for car seat fitting & advice !!

Natalie is super knowledgable was really helpful with choosing a car seat for my 1 year old! She came to the house to let us try some seats out before making a decision on what we wanted. We chose the axkid movekid for mine and my MIL car and britax romer max safe pro for my mums as we wanted ERF seats that are going to last! Couldn’t be happier with the seats and service and love that we were able to deliver the seats to her for her to then come and fit into the cars for us showing us how they fit & fit checking my daughter in the seat.
At first we had a lot of head flopping in the axkid where it’s more upright than the infant carrier and I messaged Natalie who reassured me after a few weeks she would adjust which she has! I will recommend the car seat ninja to anyone needing car seats as the prices and service are really good!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The lady who helped us decide on a car seat for grandparents car. She has great expertise & knowledge. We went with the Axkid mini kid 2. Delivery was quick annd arrived well packaged. We live up north so we installed this ourselves but the lady was in hand to help us virtually. Thank you so much.

January 20, 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, came to our house to check the installation of our car seat bought elsewhere and also personally delivered a seat bought for my mums car. Highly recommend!!

January 20, 2025
Unprompted review

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