Carsunder3000 Reviews 

1,221
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, helpful, and professional staff, who make the car buying process easy and stress-free. Many highlight the exceptional customer service, noting attentive and knowledgeable individuals who create a no-pressure environment, leading to an excellent overall experience. However, some customers also noted concerns regarding the vehicles themselves, with cars developing serious issues or being deemed worthless shortly after purchase. A few others felt service documentation was not credible, citing generic templates or missing mileage records. Additionally, some reviewers experienced difficulties with after-sales support, reporting that the company did not take responsibility for problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, with many customers praising the helpfulness and... See more

Product

Consumers find product quality to be ambiguous, with many reporting significant issues shortly after... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as brilliant, enjoyable, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly staff, all questions answered honestly. Despite being really busy, Ben and the rest of the staff were very attentive. Smooth transaction when sorting the financial side of things with... See more

Company replied

Rated 5 out of 5 stars

i must admit james from cars under £3000 was spot on communicated the whole time made sure any issues were fixed before the car was picked up. really down to earth man made the whole buying experience... See more

Company replied

Rated 5 out of 5 stars

Josh was really helpful when buying my first car, there was a good selection and we were able to look around in our own time. We were able to test drive and he answered all our questions without feeli... See more

Company replied

Rated 5 out of 5 stars

We’ve had many cars from here over the years and every time we are always impressed with the customer service and friendliness as well as the selection and quality of cars. Super knowledgeable guys wh... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

If you are looking for great savings on quality used cars and vans in the Rayleigh area, then you have reached the right place. Cars Under £3,000 are a specialist used car and van dealer based in Essex. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Cars Under £3,000, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you. If you are looking for a second hand car or van in Rayleigh, then don't delay, call us today. In order to offer cars and vans to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website. We offer advice on vehicles and vehicle maintenance and our friendly staff will go the extra mile to guarantee that you receive the advice and support you need. At Cars Under £3,000 we don't just sell cars and vans, we do everything possible to get you on the road with your perfect vehicle. Why not come along to our dealership in Rayleigh? We look forward to meeting you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,221)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My son recently bought his first car…

My son recently bought his first car from the team at Carsunder3000 and we can’t thank them enough for the whole experience.
The care shown by the team is something many big dealers could learn from.

My lad is over the moon with his purchase.

A special thanks to Mick and Bailey for all the work and help 👍🏻👍🏻

July 28, 2025
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

thank you Mark!

Rated 1 out of 5 stars

Do not use this company,

Do not use this company,
We bought a car last year with 60,000 miles on within a month engine light came on took it too local garage and they said the car were basically worthless and that it had to many problems with it, one of them were the fumes/emmisons the car were putting out the other main problem were that the engine were using too much oil. The company claims they do did an inspection before selling it, so I struggle to see how they didn’t see any of these problems with it I must admit very disappointed and would not recommend. So I spent thousands on a car last year and that within a couple of months last year 3 mechanics told me it were worthless. Please do not waist your money and be fooled as I were.

August 5, 2025
Unprompted review
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Reply from Carsunder3000

******************update******
Hi Jamie,

We haven’t received any further information from you following our earlier reply, and we understand Trustpilot has also reached out to you without a response.

Without these details, we’re unfortunately unable to locate your purchase or investigate your concerns. If you’d still like us to help, please contact your original sales executive or email us at sales@carsunder3000.co.uk with your vehicle details, date of purchase, and who you dealt with at the time.

We’re always happy to look into and resolve genuine issues — we just need the necessary information from you to do so.

The Cars Under 3000 Team



Hi Jamie,

We're sorry to hear that you're unhappy, but unfortunately, we’re unable to locate your purchase details based on the limited information provided in your review.

To allow us to look into this properly and assist you further, please either contact your original sales executive, or drop us an email at sales@carsunder3000.co.uk with the vehicle details, date of purchase, and who you dealt with at the time.

All our vehicles are inspected before sale, and we always aim to resolve any genuine issues fairly. We're more than happy to help — we just need a bit more information to do so.

We look forward to hearing from you.

The Cars Under 3000 Team

Rated 5 out of 5 stars

james from cars under 3000

i must admit james from cars under £3000 was spot on communicated the whole time made sure any issues were fixed before the car was picked up. really down to earth man made the whole buying experience so much better. since buying from here i’ve recommended it to a friend he also bought from here and is very happy

July 19, 2025
Unprompted review
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Reply from Carsunder3000

Thank you James

Rated 1 out of 5 stars

Liers and misleading

Although the sale of the car was great I was given 3 month warranty after owning the car for 2 months the car had gone into limp mode and was saying faulty engine and I had to get the vehicle to there garage to be seen I had to pay the charges for transport. They “plugged it in” and nothing came up it was driving agian, they can’t seem to see what’s wrong with it!!! Now a further 2 months it’s done the same thing and iv had somebody else run the codes on the car it’s the fuel injector £300-500 cost that they new was the problem but instead of being honest they just cleared the codes and hoped it lasted longer than the warranty I am seeking legal advice as my phone calls were recorded and they have mislead me and cheated there way out of fixing the problem.

August 4, 2025
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Hi Shannon,

We’re genuinely sorry to hear about your experience and disappointed to receive a 1-star review — especially as we believed the issue had been resolved during your visit to our garage.

The vehicle was sold with a 3-month warranty, which was clearly explained and documented at the point of sale. For older or higher mileage vehicles, we always recommend a 6–12 month warranty to provide more comprehensive cover, as unexpected issues can arise.

When you brought the car in, our team carried out a full diagnostic check, and no fault codes were present at the time. The vehicle was running normally when it left us. We want to be absolutely clear — we do not clear codes to avoid repairs, and we take such claims very seriously.

We’ve had no contact from you since that visit, and this review is the first we’ve heard of any further issues. That said, we’re still more than happy to take another look and help however we can.

As stated in the documentation signed at handover, we are also still willing to contribute 50% towards the cost of repairs — in line with our policy for vehicles sold with a 3-month warranty.

Please contact Grant, our customer service advisor, on 01268 655833 so we can discuss the next steps and hopefully resolve this fairly.

Kind regards,
The Cars Under 3000 Team

Rated 5 out of 5 stars

Great service

We dealt with James from initial viewing to collection, James made us feel 'looked after' and gave us time to view and decide without any pressure.

August 3, 2025
Unprompted review
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Reply from Carsunder3000

Thank you Jon

Rated 1 out of 5 stars

Avoid avoid avoid

This company should not be in operation. They breach their own warranty obligations with regard to refunds. Avoid this place like the plague. The director hides behind his unknowledgeable staff. The only thing they seem to be concerned about is their reviews rather than the quality of the vehicles they are selling.

July 1, 2025
Unprompted review
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Reply from Carsunder3000

******Important ******
We take all feedback seriously; however, we have no record of this individual as a customer. In line with Trustpilot’s process, we requested further information to help identify and investigate this case properly. Unfortunately, the reviewer has failed to respond within the timeframe provided.

Given the lack of response and identifying details, we can only assume this review may be inauthentic. We are proud of our commitment to both customer service and vehicle quality, and we stand by our warranty policies. If the reviewer would like to provide valid information to support their claims, we would be more than happy to investigate further.
The Cars Under 3000 Team

Rated 5 out of 5 stars

The entire experience was absolutely…

The entire experience was absolutely phenomenal. The person who helped us throughout the whole process, James, was truly a great professional and a very kind person. Everything was sorted on time and the whole process went very smoothly. I am delighted to recommend “Cars Under 3000” to family and friends and would intend to buy my daughter’s first car here.

July 15, 2025
Unprompted review
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Reply from Carsunder3000

Thank you Jose !

Rated 1 out of 5 stars

Dangerous company

After reading each review on here it’s genuinely clear these guys are selling dangerous vehicles that either brake down or are harmful to the public. Have been seeking legal advice after my experience now and can thankfully say they are being investigated. It’s pointless writing a review about your experience here as with all previous negative reviews.. They are brushed aside with no care and with the attitude of a stroppy teenager who’s been caught in the act.. 🤡 Send in the clowns. It truly is a real circus act down here. Let me know what time the juggling’s on so I can at least have a laugh.. I think the only people you’re trying to kid here is yourselves. Again reading each real review here it’s clear and the response’s of an adolescent kid really proves what you’re about. If you wanna circus act, get down to see these lot 🤡

January 11, 2025
Unprompted review
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Reply from Carsunder3000

**********************UPDATE****************************
This is a fake review. The person who posted it has never provided us with any proof of purchase or details of their supposed experience, despite multiple requests. Trustpilot is currently investigating this review for removal.

We take genuine customer feedback seriously and deal with any real issues promptly. However, we will not tolerate false, defamatory claims from individuals who refuse to identify themselves or substantiate what they say.

The Cars Under 3000 Team

*********************** UPDATE*********************


We take all feedback seriously, especially when it relates to safety — but in this case, we have no record of this person as a customer, and their review does not refer to any specific vehicle, date, or transaction.

In line with Trustpilot’s guidelines, we requested further information to verify this reviewer’s experience. Unfortunately, they failed to respond within the given timeframe. Without any identifying details, we can only assume this review is not based on a genuine customer interaction.

The claims made — particularly that we sell dangerous vehicles — are completely untrue, baseless, and defamatory. All of our vehicles are subject to inspections and checks before sale, and any genuine issues raised by real customers are handled with professionalism and care.

We are always open to constructive feedback from real customers. However, we will not accept false or damaging statements made without evidence or context. If the reviewer wishes to provide accurate information about their alleged purchase, we’re more than happy to look into it.

The Cars Under 3000 Team

Rated 1 out of 5 stars

DO NOT GO NEAR THEM

AGAIN PLEASE DO YOUR HOMEWORK WITH THIS COMPANY - In response to their reply, an understanding was never met on the phone lol.. How someone can accept buying a car for £13,000 and just one year later, the engine completely breaking after only (apparently) 54,000 miles on the clock - I believe another persons experience here now that they use dodgy MOT’s and also set the clocks back. Also, took to my trusted and registered mechanic - They laughed at this place in the best way possible unfortunately. On personal experience and coming to understanding others reviews, as a normal human being, it’s everything you’d want to avoid when buying a motor. Without being fancy, writing in this showman way that they do, I’m a normal bloke. You’ve taken the p*ss, you do take the p*ss out of people reading the previous reviews. You can’t polish a turd with all this feel sorry for us, we’re trying etc.. You’re mugging people, that’s just standard here. Having an experience of using this company and being left with a £13,000 car that doesn’t work a year later is just beyond a joke. Also.. There was no reply comment on the fact they only issue a 3 month warranty’s with themselves- Then passing on to a third party as again, they know they push faulty goods, then wanna be scott free after this period. Look.. I’m just more annoyed with myself for not doing the homework here and finding out what they are about. Black and white. Pure simple.. Plus reading each other persons review it’s truly clear.. Avoid like the plague.

DO NOT GO NEAR THEM. On my life the worst and biggest regret concerning a motor. All smiles at first.. Can you write a good review etc.. Yeah yeah.. 1 year later and I’m left with a £13,000 car that has a completely broken engine. I’ve literally used this car to go to work locally and around town on the weekends. We’re not talking about a minor wear and tear or a couple of issues - THE ENGINE IS DEAD! I was told today also as I’ve gone 1 month over the years warranty there is absolutely nothing they will do. Not so bothered about this customer relationship now as it was all go in the beginning. As a note, I also know another man that purchased from these, as I was going to buy the car he bought. That had major problems from these get go too. I’m genuinely not angry or have anything against these lot - Just wished I’d known all this, as buying a motor is stressful enough, only to be left 13 months later with a £13,000 finance and a car that is useless and no good to anybody. On buying the Mercedes A-Class 13 months ago, another guy approached with an issue from purchasing just 2 weeks before.. I wish I’d listened to my gut but here we are. All the reviews seem to be instant after purchase as they push this ‘excellent’ service and ask you to write one as the sales guy gets a bonus that he tells you about.. But again, here we are just 13 months later with a completely broken engine on a car that is £13,000 and still being paid with no help at all. So yeah cheers 👍🏽.. I’d half expect an issue with spending a couple of grand and loosing it - But from a company like this pushing cars at over £10,000 then just one year later the engine is completely broken is beyond cowboy and more than a joke. Also they use a third party warranty company for anything over 3 months - Pretty clear why now, as after the 3 months they take no responsibility, have sold you a clapped out motor and can wash their hands of you.. Seriously.. Not worth a look these..

July 22, 2025
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

You bought this car 14 months ago.

For context, we sell over 1000 cars a year. We operate in one of the toughest corners of the automotive industry—selling used cars typically 10–15 years old, with mileage often between 70,000 - 100,000 miles. These vehicles of course come with age, wear, and history, and while we do everything in our power to prepare and present them honestly and transparently, issues can and do arise. What sets us apart—and what we’re proud of—is how we handle these situations. From top to bottom, what makes our company special is that unlike most used car dealers, we actually care. And that’s what sets us apart. We lead this market nationally in both customer care and integrity, setting a standard that many others now try to follow. We don’t shy away from the challenges of this space—we embrace them, and we always aim to do right by our customers. While no used car can ever be perfect, our commitment to fairness, communication, and going the extra mile is what defines us. We appreciate all feedback and take it seriously as part of our growth.

In this case, we had a very clear conversation with you and quickly reached a mutual understanding. You agreed and understood why we wasn’t going to be able to help. You purchased this vehicle over 14 months ago - in May last year. As much as we’d love to help everyone indefinitely, we have to draw the line somewhere. We’re not a charity—we’re a business that already invests thousands every month into aftersales care and ongoing support. Unfortunately, with older used cars, issues can develop over time, and that’s simply part of the reality of owning used cars in this day and age. We’re genuinely disappointed by this review given the understanding that was reached on the phone, and we stand by the professionalism and fairness shown by our team throughout.

Rated 4 out of 5 stars

New car

Hi just purchased a Ford Mondeo from cars under 3000.James helped me with everything i needed during the process everything went nice and smooth and ended up with a lovely motor cheers to all the staff down in Rayliegh will definitely reccomend you to all me family and friends .

July 16, 2025
Unprompted review
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Reply from Carsunder3000

Thank you Paul !

Rated 5 out of 5 stars

Josh from cars under 3000 was…

Josh from cars under 3000 was unbelievable at what he does, he made sure I understood what was going on and made sure the car I picked up was in good condition for when I picked it up

June 30, 2025
Unprompted review
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Reply from Carsunder3000

Thank you Ryley !

Rated 1 out of 5 stars

Shocking experience

Shocking experience. Cars are sold without full checks.
Nothing but issues since buying from them .
Also when you arrive the car isn’t as explained and more scuffs / marks are found that they have purposely hidden on advertisement!

May 7, 2025
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

No customer name or any car details mentioned in this review, so unfortunately we’re unable to link your feedback to a particular sales experience. If you are a legitimate customer I can only offer our heartfelt apologies that your experience with us wasn’t up to the standards you had expected or hoped for. We certainly do our very best during each part of the process; from vehicle sourcing, to preparation, during the sales process and even after the vehicle leaves our care. We genuinely care a great deal about our customers experience before, during and after the sale. Of course occasionally we find some customers can have slightly unrealistically expectations, but we certainly don’t hide anything on adverts and do our best to be honest and accommodating wherever possible.

Kind regards

Cars Under Team

Rated 5 out of 5 stars

Vauxhall astra 1.4 energy

Viewed a vauxhall astra at cars under 3000 adam was very laid back plesent and honest which made experience stress free there was no pressure to buy the car we did purchase the car as ,was as advertised he had recommended we put a deposit down to reserve and im glad we took his advice as this was a very Nice car and in excellent condition ,with very low mileage and service history very pleased thank you adam

June 24, 2025
Unprompted review
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Reply from Carsunder3000

Thank you Ian !

Rated 5 out of 5 stars

Josh from Carsunder3000 was a diamond

Josh from Carsunder3000 was a diamond. Helped me reserve the car and got me booked in to see it as soon as possible. The car is in great condition and exactly what me and my partner where after. He was very good at getting the car prepped and sorted for us, making sure it was as close to new as possible before I drove it away. He explained all my extra options and gave me a fair price all round. Overall, really happy and I would 100% recommend Josh and they team at Carsunder3000

June 27, 2025
Unprompted review
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Reply from Carsunder3000

Thank you Douglas !

Rated 5 out of 5 stars

Good, honest people

I bought a really nice Minl roadster from Josh. There was a small problem that was quickly and efficiently rectified. I would recommend these guys

June 12, 2025
Unprompted review
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Reply from Carsunder3000

Thank you Kim !

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Josh was honest and professional all through the process. I would highly recommend.

June 26, 2025
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Martin !

Rated 5 out of 5 stars

Josh at cars under 3000 was great

Josh at cars under 3000 was great! 2nd car I’ve bought from this garage and there always fab! Great communication and got the car ready nice and quick for me . Highly reccommed . Thanks again.

June 23, 2025
Unprompted review
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Reply from Carsunder3000

Thank you Maddy !

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