CarTakeBack Ireland Reviews 463

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and ease from start to finish. People frequently mention the helpful and polite staff, noting their professionalism and positive attitude. The user experience is often described as seamless and straightforward, with many appreciating the clear communication and quick response times. The payment process is also highly regarded for being quick, hassle-free, and often provided upfront. However, some customers also noted issues with initial contact, such as unreceived calls or delays in scheduling. A few other people also felt that the payment process could be improved, suggesting that at least partial payment should be made in advance.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, quick, and... See more

Payment

Clients share positive opinions on payment, highlighting the quick and hassle-free process. Many reviewers... See more

Customer communications

Consumers find contact to be positive, highlighting prompt responses and professional interactions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Experience was simple , filled out a few details , got a price , was then called on phone for a date , then by pick up driver , everyone was polite and professional , process was easier than I assumed... See more

Company replied

Rated 5 out of 5 stars

Very quick efficient service. Car was unfixable for me and my capacity to resolve. We agreed a price, I'd have preferred a little more but I accepted their reasoning. Once agreed collection was agre... See more

Company replied

Rated 5 out of 5 stars

I found the whole experience great because the service was excellent from start to finish. Very soon after I emailed a request to scrap my car I received a prompt call back from the company to organis... See more

Rated 5 out of 5 stars

Went on line in search of a vehicle removal, Very easy to start the set up. They then call you to confirm you have been in touch , go through all the details, give you a time, next you receive a... See more


Company details

  1. Auto Wrecker

Written by the company

CarTakeBack are the biggest scrap car recycling company in Ireland! With branches across the country, we'll find you the best price for your car, no matter the age or condition. To see what your scrap car is worth, simply enter your registration number and Eircode in to our instant quote form and we'll give you a price to sell your car. There's no obligation and all quotes are valid for seven days. With CarTakeBack the process of selling your scrap car is hassle free. Once you've got a quote to sell your car, you can choose to drop it off at your local branch, or we'll collect it from anywhere at a time to suit you. All CarTakeBack branches are authorised scrap car recycling centres so you can relax knowing that if your old car is scrapped, 95% of it will be responsibly recycled to the highest standard in line with the law. Our Customer Services Team is on hand to look after you and we'll help take care of the official paperwor


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Win-Win

Initiated request on Thursday. Confirmed on Friday. Car gone on Monday. And 300 quid in the pocket when I thought I was going to have to pay someone to take it away. Win-Win

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

CarTakeBack was so easy to use

CarTakeBack was so easy to use, the whole process was done online, the collection was easy and the certificate of destruction came within a few days. This is my 3rd time using this company and highly recommend them.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Top class service

Very quick turnaround from initial contact, day and time set to collect, collected exactly as arranged, payment made, cert of destruction issued the next day. Top class service

January 21, 2026
Unprompted review
Rated 3 out of 5 stars

Your man on the phone was lovely csnt…

Your man on the phone was lovely csnt say the same for the fella picking it up very pushing and very ignorant

January 15, 2026
Unprompted review
CarTakeBack Ireland logo

Reply from CarTakeBack Ireland

Unfortunately we have been unable to find a booking with the details provided. We've requested a reference number so we can link this review to a vehicle and investigate further.

Rated 3 out of 5 stars

I liked the offer and fast response but..

I liked the offer and fast response. I did not know that I would have to accept €63 less than offered because a smaller truck was needed to get in my road. This information should be given to customers before accepting the offer.

January 6, 2026
Unprompted review
CarTakeBack Ireland logo

Reply from CarTakeBack Ireland

Thank you for taking the time to share your feedback. We’re glad to hear you were happy with the speed of our service. We’re sorry for any disappointment regarding the final price. The revised amount was due to the vehicle’s location and condition, which required additional time and a different recovery approach. Our terms explain that the vehicle must be accessible for collection and as your vehicle didn't meet these terms and revised amount was discussed and agreed by both parties before collection took place. If you'd like to discuss this further please don't hesitate to contact us.

Rated 5 out of 5 stars

An excellent experience

An excellent experience. A totally seamless transaction.
Thank you CarTakeBack Ireland

November 19, 2025
Unprompted review
CarTakeBack Ireland logo

Reply from CarTakeBack Ireland

Thank you for your feedback. We’re pleased to hear your experience was seamless from start to finish. Thanks for choosing us, we are glad we could provide the level of service you expected.

Rated 5 out of 5 stars

Prompt service

Prompt service. Very friendly and easy to deal with. They were happy to accomadate a late minute change in plans to collection time too. A+

January 6, 2026
Unprompted review
CarTakeBack Ireland logo

Reply from CarTakeBack Ireland

Thank you for your review. We’re pleased to have provided a prompt and friendly service, and we’re always happy to accommodate collection preferences whenever possible.

Rated 5 out of 5 stars

Experience was simple

Experience was simple , filled out a few details , got a price , was then called on phone for a date , then by pick up driver , everyone was polite and professional , process was easier than I assumed,got a cert for destruction few days later by post . looks like a big online company but quickly turned into dealing with nice polite people .Recommended .

November 28, 2025
Unprompted review
CarTakeBack Ireland logo

Reply from CarTakeBack Ireland

Thank you for sharing your experience. We’re pleased to hear the process felt straightforward from start to finish and that our team provided a polite and professional service throughout. Thanks for the recommendation, we're happy we could make the process easy.

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