Cartec UK Reviews 356

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, often highlighting their ease of use and excellent results. Many appreciate the prompt and efficient delivery service, noting that orders arrive quickly. The customer service also receives frequent commendation for being helpful, knowledgeable, and providing excellent support. However, some customers were dissatisfied with the delivery service, particularly when Yodel was the courier, citing delays and poor communication. A few other people also felt that the contents of "mystery boxes" were disappointing, containing items they considered to be of low value or not relevant to the company's core product offerings.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their effectiveness and quality.... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising fast and efficient shipping,... See more

Quality

Clients share positive opinions on quality, frequently praising products like polishes, glass cleaners, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent customer service,... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and praised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The diamond cut 3000 is one of if not the best compound I've used and would highly recommend to any detailer/valeter out there, Yes it looks at first expensive but with the discounts it brings it i... See more

Rated 5 out of 5 stars

Customer service is excellent. Micheala is absolutely brilliant. Had an issue with YODEL not delivering, returning orders to Cartec and even damaging items. Micheala sorted out for APC and order was d... See more

Rated 5 out of 5 stars

I ordered the cherry wash and twister comfort it was promptly delivered haven’t had chance to try yet as weather has not been good ! Only thing there’s no instructions as to usage had to look up on li... See more

Rated 5 out of 5 stars

I'm now a convert. I've used a variety of their range for different jobs, from bringing back 30 year old paint to enhancing a new car. The polishes are easy to work with and low dust/mess. The c... See more


Company details

About Cartec UK

Written by the company

Car Care For Professionals



Cartec UK is the one stop shop for everything detailing related!

Developed and Manufactured in our own facilities in The Netherlands, Cartec cater for every sector of the automotive cleaning market, from Detailing and Bodyshops to Commerical Cleaning and Car Dealerships.

Award winning polishing compounds, ground breaking cleaning detergents and the highest quality tools and equipment are just a small summary of the wide compliment of products Cartec UK offer.





Cartec Refinish

Incredible cutting power, zero dust and mess and an unbeatble finish are the defining characteristics of the Cartec Refinish Range, accomanpied by a vast range of pads and applicators from foam, lambswool and microfibre, there's no job that the Cartec Refinish range can't cover!





Cartec Ceramic Guard

Ceramic Guard is a new breakthrough in the field of nano-ceramic coatings.
With this revolutionary product it is now possible to apply a very smooth, high-gloss and durable protective coating to the car paint in one step.

Ceramic Guard strengthens and increases the hardness of the lacquer, which greatly improves scratch resistance and fragility. The paint gets a visibly deeper shine and colour, combined with an "easy to clean" effect and a strong water repellent layer.



 


 


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

356 reviews

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Rated 2 out of 5 stars

Not a very good experience

The item I bought differed from the one in the picture. I decided against asking for a refund due to the time and effort. But I sent an email advising them to change the photo and explaining why I was unhappy. They did not respond.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

poor service

poor service
I accept I had the items delivered to my daughters who was off work and available but unfortunately was called back to work early so was"t in however I had a number of panels delivered around the same time by other courier's that were left either in a safe place or with a neighbour.
Rang Carter explained the situation and was told I would get a reply Monday , when I finally was contacted on Tuesday again I replied asking to be left or redirected but did not even get a reply or acknowledgement and no delivery .
since writing the review Carter rang me to appologise for delivery (yodel. says it all)and tried to rectify the problem but I had already purchased from else where.
Most of the bad reviews seem to be related to yodel delivery maybe they need to address this.
Will update to 3 star

September 8, 2025
Rated 5 out of 5 stars

Fantastic products

The diamond cut 3000 is one of if not the best compound I've used and would highly recommend to any detailer/valeter out there,
Yes it looks at first expensive but with the discounts it brings it in line with other equivalent compounds on the market,
It's easy to use with either rotary or dual action machines for some outstanding results

September 18, 2025
Rated 2 out of 5 stars

Poor service

Took 3 weeks to get a machine. Emailed numerous times no reply. Fed up with no reply so we decided to call. Spoke with a couple of employees who apologised. Whom they informed me that someone would contact us back. They did and informed us that the machine was out of stock. And due in any day. Had we had know this at the beginning we would have used another supplier. Our business suffered because of this. To be honest they did give a token gift for the poor service. I think we sent 14 emails in total which we found unacceptable to have to do. Poor communication and poor service from start to finish. Shame as our industry demands perfection with faultless customer service.

September 8, 2025
Rated 2 out of 5 stars

Not happy with the service

Got the order and had panel wipe missing emailed them and had no reply. Very poor customer support. Still heard nothing back and don’t expect to. Will look at other options as I need a reliable service for my business.

August 18, 2025
Rated 5 out of 5 stars

My experience has been good

My experience has been good, Cartec changed my wool pad when it broke and sent me a new one out after the first order was on back log, they kindly upgraded my pad from wool to hybrid, I ordered the compound and received it

August 20, 2025

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