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Cartwright & Butler Reviews 

221
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally delicious taste, high quality, and beautiful presentation of the products, which make them truly perfect choices for thoughtful special gifts and family celebrations. Consumers consistently highlight the user-friendly ordering website, alongside the prompt, highly secure packaging and reliable delivery service provided throughout the process. However, some customers also noted that certain items felt rather expensive relative to the small quantity of product actually provided inside the decorative tins. A few reviewers additionally experienced occasional delivery delays, online tracking difficulties, or unexpected product handling issues with their parcels during transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and taste, frequently praising the delicious... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the delicious flavours,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise the prompt shipping,... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the easy website navigation, quick... See more

Price

Customers consistently note ambiguous experiences with price, reflecting a wide range of opinions across... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery service by DPD is top class. Its real time tracking really works. Double layer carton packing by C&B works well. Product quality is fantastic, at a price though.

Company replied

Rated 4 out of 5 stars

Parcel was left safely with a neighbor . However I had requested that the parcel be left in my porch. Also a note saying where the parcel was would have been helpful.

Rated 5 out of 5 stars

Lovely quality biscuits in a very attractive tin. Delivery was quick and arrived safely as it was well packaged. Bought as a gift and know it'll be greatly appreciated by someone who's a bit of a bisc... See more

Rated 5 out of 5 stars

These boxes of tea time dookers are brilliant. Just don't dook to long or your tasty biscuit will plop into your tea or coffee. These biscuits are always a welcome surprise to send to anyone family an... See more

Company replied



Company details

  1. Food and Beverage Exporter
  2. Corporate Gift Supplier
  3. Food Manufacturer
  4. Food Producer
  5. Food Products Supplier

Written by the company

Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(221)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Cartwright and Butler - great foodie experience

Easy to order, Very fast delivery, very well wrapped up, beautiful tins, very tasty cakes, biscuits and the tea is so flavoursome, we haven't tried the hot chocolate spoons yet but are looking forward to the experience.
Cartwright and Butler are reasonably priced but beautifully packaged tasty food items and perfect for gifting.

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

Bespoke Christmas Hamper

Bought a handpicked Christmas Hamper. Beautiful presentation box, lots of sweet and savoury goods plus beverages to choose from. Great value for premium products and arrived promptly, expertly packed. Makes a Beautiful gift. Very happy.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Good quality, tasty products

Fantastic flavoured hot chocolates, dark chocolate stem ginger biscuits, chocolate cake & apricot & fig cake. Also, like the idea of making a Christmas hamper. Good quality, reasonably priced & tasty products.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Woww

I receieved a gift hamper of CartWright and Butler from a friend and I must say I was so impressed by from the presentation to the quality and taste of the products that I ordered straight away more stuff as a Chriatmas present to my friends...Christmas sorted! Wow

November 16, 2023
Unprompted review
Rated 3 out of 5 stars

Lovely packaging tastes great perfect…

Lovely packaging tastes great perfect for any giftable occasion

November 16, 2023
Unprompted review
Cartwright & Butler logo

Reply from Cartwright & Butler

Hello, thank you for your feedback. Our sincere apologies for the delay in response. We hope that the products were enjoyed. Let us know if you have any comment or suggestion to improve our products and service better.

Rated 5 out of 5 stars

Rapid delivery

Arrived today after ordering yesterday - much to my amazement. Extremely well packed; and no doubt the items will be as delicious as in previous orders.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Hamper - full of goodies corporate gift

Received a hamper as a gift from employer. All the products inside were well packaged. The box itself was customised with company logo, which I think is great for corporate gifts. I haven’t tasted anything yet, but everything looks delicious (especially the preserves!). I would definitely buy a hamper like this in the future.

November 16, 2023
Unprompted review
Rated 2 out of 5 stars

DISAPPOINTED WITH QUALITY/FLAVOUR AND NOT WORTH THE PRICE

Ordered 2 tins of Chocolate Praline Selection. They were delivered within a reasonable time and the tins looked attractive. However they were the worst pralines I’ve ever tasted. There were supposedly 5 different flavours in each tin but they tasted almost the same - very disappointed, considering the price

November 15, 2023
Unprompted review
Cartwright & Butler logo

Reply from Cartwright & Butler

Hello. I hope you are well and thank you for your feedback. I'm sorry to hear that you were disappointed with our pralines. This is not the level of service and products we hoped to offer our customers. Rest assured this will be pass to our Quality Team.

Rated 5 out of 5 stars

A pleasant experience

I was very pleased that my goods arrived the following day after ordering. Beautifully packaged. The Christmas tins are rather gorgeous. We won't be eating the Christmas Cake until Christmas. The teatime selection biscuits are moist and rather tasty. The breakfast tea provides a refreshing backdrop to these nibbles.

November 9, 2023
Unprompted review
Rated 4 out of 5 stars

UK Local Specialties

I am the visitor. My friend asked me to buy your Classic Earl Grey Tea bags because of high quality. I ordered 20 cartons of tea bags with others from online smoothly and fast delivery that I don't expect.
The only I think that the "best before date" of tea bags are less than 6 months are too short.

November 8, 2023
Unprompted review

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