Carzoos Reviews 405

I felt really taken care of from start to finish with Macaulay at Carzoos. The process was quick and easy and we'll explained. Wouldn't hesitate to recommend Carzoos to everyone I know.

Dealing with Carzoos was an absolute pleasure. Macauley and the team made everything so easy. So if you're looking to purchase a vehicle then I highly recommend contacting Carzoos. You won't be sorry you did.

Honestly can not fault them, Tyler & Macauley were unreal to deal with and made the whole process of buying a car 200 times easier. Highly recommend

Overall customer service was great.
Will made me feel at ease during my first solo purchase of my own car. 👍

North Lakes Carzoos
Selling my Ford Mondeo was such a weight off my shoulders ! Making a fresh start for my move to NSW.
I would love to thank Will and Macauley at North Lakes for all your time and patience
I hope the year treats you well and the computer system gets easier to handle 😂

There was no pressure to buy the car, best price was offered up front. Was cheapest and best value for similar cars on market at time of sale, and beat other pricing by about $1,500.
Macauley from Carzoos was greatto deal with and extremely organised. Even after the sale followed up with us and the car! Great and easy experience all round!!

So disappointed. Absolutely wonderful customer service from the call centre, and then it went downhill. After my solo test drive (they just pretty much handed me the keys) I was in love with the car. When discussing finance and warrantee options, I was told that Hyundai manufacturing warrantee wasn’t still on my car, and that the call centre had gotten that wrong. The whole experience was very transactional and impersonal but again, I loved the car.

Fast forward. I emailed to request service books because they had not shown them to me. I also requested someone contact Hyundai about the warrantee and Carzoo admitted there was still one in place. I asked to see a different mock contract without the premium warrantee addition but did not receive it. There was peeling issues on part of the car, and I was assured it would be looked into. I also asked if the car would be fully fueled and I was assured it would be.

Communication felt like a tedious chore. I needed the registration to get insurance and when I couldn’t get an answer from the dealership I just used the VPN from the mock contract. When I received the documents from my bank, I realised the dealership had requested the price WITH premium warrantee without confirmation. I contacted Carzoo, then my bank, then Carzoo again to fix the issue. This delayed my finance approval. In the meantime I was receiving messages asking whether I had received funds yet. When I expressed my disappointment at the lack of communication I got told I would be dealing with a new salesperson.

Communication picks up, fast forward to picking up the car and I’m put in a booth and wait 15mins. While waiting my partner asked if I got the tinting service and I had to explain to him that extra services where never even mentioned to me. Contract has parts that was never discussed, like a cut off date from 3 days prior. Whatever, because I wanted this car.

No peeling was fixed. Driving home, realised the fuel tank wasn’t full as promised. But again, whatever because I had the car, they had my money, and I just felt over it.

Then my car started making noises. Right after the return period ends, so I contact the dealership. I am told to take it to the service centre, but no number is supplied and there is no liaison. When I tried to confirm that there would be no cost to me as this is a brand new car, there was no response. Two business days later the car is at the dealership’s chosen service centre and they have been lovely but have recommended I go to the Hyundai service centre. I have received no response from Carzoos, and there will be a diagnostic fee with Hyundai.

I know this is long but I wanted to finally get this out. The whole time I felt like something to poke for money, not as a valued customer. Telling me I didn’t have manufacturers warrantee so I’d buy more is just shady. Lack of aftercare wasn’t great. But honestly I wouldn’t have posted this had the response to my car making noises been better. I wouldn’t recommend this dealer to a friend, because no matter how cute the car was, the headache is too much.

William at Carzoos did a fanatic job, very happy with the service and the outcome of the purchase of my Amarok.

North lake team been amazing . Macauley was really caring and kind . Definitely recommended .

Great communication from the start. Made the whole process very easy. Vehicle exactly as described. Very helpful from start to finish. I will definitely use them again for my next Vehicle purchase.

I had a really good experience overall. The team was really helpful and friendly during the whole process and spent the time to run through all of the paperwork. Would recommend trying out carzoos if you're looking for a used car.

After a disappointing experience trying to get an issue resolved after i had purchased the car.I was contacted by Liam at garden city who was able to help rectify the problem. He was quick to organise a repair along with a hire car. Very pleased with the work done and the extra detail that they went to look over the car for any other damage to fix

North Lakes team provided me with my dream car, thanks guys!!

I've had a wonderful experience with Carzoos. The staff were incredibly friendly and professional. I will be recommending Carzoos to friends and family.

I had such an easy and comfortable experience at Carzoos! All of the staff were friendly and handled everything in a respectful and timely manner!

Great customer service couldn't have asked for a better car dealer. It wasn't like getting teeth pulled at all. haha

Such a simple and easy process. Kerry provided exceptional customer service and I wouldn’t hesitate to do business with her again.

Had a great experience with the team at Carzoos in North Lakes. Would recommend and love our car. Would buy off again. Thanks to all!

To say the service at Carzoos is excellent would be an understatement, I'm yet to come across a car dealership as professional and dedicated as they are. Their cars are of the highest quality and they most certainly have changed the traditional ways and perception of car dealerships. I would most certainly recommend buying from Carzoos!!

After purchasing a vehicle through Carzoos and experiencing instant mechanical issues, I was delighted by the extra mile this dealership went to to ensure these problems were resolved and handled appropriately. Buying through Carzoos proved to be a better option than private sales or other dealerships, as most are a lot less fairly priced and would most definitely turn a blind eye to these issues after a sale. Thank you very much to Macauley and Sean for your outstanding service and cooperation, I am now extremely happy with my vehicle and owe it to these guys!