Carzoos Reviews 405

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

From the first follow up phone call after my enquiry, to driving away in my new 4WD ute was only 3 days. Buying through Carzoos is fast and hassle free. Special thanks to Sean who has a professional... See more

Company replied

Rated 1 out of 5 stars

Be VERY careful using this company!!! Run by typical car salesman, Dodgy isn’t even close to how this is run. We purchased a$30k car from them, serious failure of a major component & they now are giv... See more

Company replied

Rated 5 out of 5 stars

Best & easiest experience ever buying a car. Triss was fab & friendly & I highly recommend using Carzoos if the thought of dealing with a car dealership turns you off the process altogether. Car was i... See more

Company replied

Rated 5 out of 5 stars

Excellent service and communication from start to finish! Buying a car has never been so seamless! Both Dan and Sean were so helpful and no pressure sales at all! These guys are amazing, they go abov... See more

Company replied

Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Service

Information provided by various external sources

The way people buy and sell cars hasn’t really changed in 100 years. Until now. Gone are the yards crammed with sheet metal. Gone are the hassle and haggle. Carzoos retail stores are sleek, high-tech and staffed by friendly experts, not pushy dealers. We told you we were an entirely new way to buy and sell used cars.


Contact info

4.0

Great

TrustScore 4 out of 5

405 reviews

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Rated 5 out of 5 stars

Sean and the team at Brendale fantastic!

Sean and the team at Brendale we’re amazing and made big our car so simple and easy! From (I’m pretty sure it was Josh) staying back on a raining Friday evening to not rush us through our decision; To Sean making the finalization of the process so simple, easy and smooth!! Will definitely buy any future cars through here!!

November 12, 2019
Unprompted review
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Reply from Carzoos

That is super feedback Lyndal! We are wrapped it was easy for you and hope you will recommend Carzoos to family and friends alike! See you again soon. Team Carzoos

Rated 5 out of 5 stars

Very good experience

We had a very good experience buying from carzoos. Having the location at garden city made any waiting easy with plenty to do. The paperwork and transaction were easy, and we are happy with our nee car. Coming with a 7 day cooling down period is a big bonus, but we anticipate no issues.

November 12, 2019
Unprompted review
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Reply from Carzoos

Terrific to hear about your positive experience Kohei! Team Carzoos

Rated 5 out of 5 stars

Carzoos - A great way to purchase a vehicle

Ashlee and the Team were a pleasure to deal with, they kept me informed on progress and explained each step, terms and conditions plus my options as a purchaser plus my options for various warranty options. Upon collection of the vehicle everything went smoothly the vehicle was clean and tidy and again Ashlee and her co-worker on the day were again a pleasure.

November 9, 2019
Unprompted review
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Reply from Carzoos

Great to hear Derrill! We look forward to seeing you again soon. Team Carzoos

Rated 5 out of 5 stars

Fantastic experience

My Carzoos experience was fantastic.
Ashlee at Mt Gravatt was professional and great to deal with, from start to finish.

I traded my car in and made a new purchase.
All questions answered, great car.
Very happy.

November 9, 2019
Unprompted review
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Reply from Carzoos

We love it when our guests are happy and it sounds like you are Grant! Enjoy your new wheels. Team Carzoos

Rated 5 out of 5 stars

The Carzoos team at North Lakes were…

The Carzoos team at North Lakes were amazing can not thank them enough they made everything so easy and very friendly and helpful

November 7, 2019
Unprompted review
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Reply from Carzoos

We aim to please Dan! Thanks for the feedback. Team Carzoos

Rated 5 out of 5 stars

Best Service Ever.

The Carzoos Process, is the Best Business Idea ever!
Triss and the team at Mt Gravatt made the whole daunting experience a breeze!!! There is no better way to sell a car ! I wouldn't hesitate to sell or buy with a car with Carzoo's! Thanks so much Triss and team!

October 26, 2019
Unprompted review
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Reply from Carzoos

Super feedback for the team Jill so thanks for taking the time to share. Enjoy your new car.

Rated 5 out of 5 stars

Friendly, fast & helpful!

Friendly, helpful and fast service was my experience! Thanks to the Carzoos team for helping me get my dream car

October 25, 2019
Unprompted review
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Reply from Carzoos

We love it that we had the opportunity to help find your dream car Tiff - Enjoy! Team Carzoos.

Rated 5 out of 5 stars

The purchase of my first car was an…

The purchase of my first car was an absolute breeze with Liam at Carzoos Garden City.

October 22, 2019
Unprompted review
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Reply from Carzoos

That's great to hear Eliza - we wish you many memorable moments. Driving away in your first car should always be special. Team Carzoos

Rated 3 out of 5 stars

Failed to honour a verbal contract made…

Failed to honour a verbal contract made by one of their representatives In Brendale.
Update: Garden City team did deliver promised item after this review has been posted online.Did not attempt to contact me prior.Item is missing parts.Its not complete.Have to purchase them on my own expense.

October 16, 2019
Unprompted review
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Reply from Carzoos

We value your feedback. If you can please email us at marketing@carzoos.com.au with your name and details of your experience, we will do our best to see what we can do to help. Team Carzoos
Update: I believe the team were in contact with you... we'd love you to update your review if you are happy with our service!

Rated 5 out of 5 stars

Carzoos were great

The staff at the Brendale facility and North Lakes store were fantastic, extremely efficient and helpful throughout the whole process.

October 14, 2019
Unprompted review
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Reply from Carzoos

That's great to hear Drew. Thanks for taking the time to send us your feedback. Team Carzoos

Rated 4 out of 5 stars

Cheers

My first experience at buying a vehicle was made easy and trouble free with car zoos.
Sean and Ashley were very helpful throughout the quick process. I was given a great trade price and drove away with confidence in the service and back up in my new car
Thanks to the team at car zoos

October 11, 2019
Unprompted review
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Reply from Carzoos

We love easy... we love trouble free! Great feedback Wayne. Enjoy your new car. Team Carzoos.

Rated 5 out of 5 stars

Great choice of cars friendly staff…

Great choice of cars friendly staff really made getting a new car a simple and headache free experience highly recommend carzoos for anyone wanting to buy a new car I also traded my old car in and got a good trade in price. 10 / 10

October 9, 2019
Unprompted review
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Reply from Carzoos

We hate headaches too Chris! Very glad we didn't give you one during your purchase with us, and thank you again for taking the time to share your recommendation. Team Carzoos

Rated 5 out of 5 stars

First class

Friendly
Efficient
Professional
Pleasant
Those are the words used to describe my experience with Carzoos.
I’m very happy with my purchase and I would definitely recommend them.

October 9, 2019
Unprompted review
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Reply from Carzoos

Super feedback Jarryd. Much appreciated. Team Carzoos

Rated 5 out of 5 stars

We purchased our new car recently from Triss and Garden City

We purchased our new car recently from Garden City. The process was easy and quite quick. The 7 day cooling off period made us feel very comfortable to take the plunge.

October 8, 2019
Unprompted review
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Reply from Carzoos

Thanks for taking the plunge with our new way of buying a used car Nicole. Enjoy your new wheels! Team Carzoos

Rated 5 out of 5 stars

Sold my car

Sold my car - overall really simple, minimal paperwork and effort on my part. I would definitely use them again.

October 8, 2019
Unprompted review
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Reply from Carzoos

That's what we love to hear Arno! See you again. Team Carzoos.

Rated 5 out of 5 stars

Great service from the team (Alex, Shawn and Macauley)

Great service from the team (Alex, Shawn and Macauley). Friendly and responsive team who followed up regularly to check if were happy with the service. Very happy with our purchase. I will be coming back when I need to get another car for my son over the coming months. Thanks again George and Jacqui Sutherland.

October 5, 2019
Unprompted review
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Reply from Carzoos

We are happy that you are happy Jacqui! Enjoy your new car. Team Carzoos

Rated 5 out of 5 stars

Macauley was extremely helpful and went…

Macauley was extremely helpful and went out of his way to make our car purchase as streamlined and uncomplicated as possible. He answered all of our questions thoroughly and with patience. He was a pleasure to deal with and we are very happy with our lovely new car.

October 4, 2019
Unprompted review
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Reply from Carzoos

Our teams always try their best to please and greatly appreciate feedback Rebecca - so thank you and see you again! Team Carzoos

Rated 5 out of 5 stars

Sava is the man!

Sava at Carzoos Mt Gravvatt was a legend to work with! Such a friendly and trustworthy guy, made buying my new Impreza so good

October 2, 2019
Unprompted review
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Reply from Carzoos

We are so pleased you enjoyed your experience at our Garden City store! Enjoy the Impreza!! Team Carzoos

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