Casa Cenina Reviews 1,445

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including hard-to-find materials and a wide range of fabrics. Many appreciate the fast and well-packaged delivery, with orders often arriving quickly and in perfect condition. The service is frequently described as excellent, with consumers highlighting the helpfulness and responsiveness of the team, especially when issues arise. However, some customers experienced problems with delivery, such as torn or dirty packages, and occasionally missing items. A few people also mentioned that the selection of patterned Aida/evenweave fabric was not extensive, and some found the website's pictures unclear for ordering specific yarn colors. Additionally, a small number of customers were surprised by high customs duties and shipping costs, which sometimes significantly increased the total price of their order.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wide and impressive selection, including... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently praising the speed and... See more

Service

People report positive experiences with service. Customers consistently praise the team for being... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the speed and accuracy of order... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

You had a book I couldn’t find in the…

You had a book I couldn’t find in the US. Your service was wonderful. Sincere thanks

April 28, 2026
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Reply from Casa Cenina

Christy, thank you so much!! We’re really glad we could help you find that book you were looking for, especially since it wasn’t easy to get in the US. It’s always rewarding to know we can bridge that gap for passionate makers like you.
Your kind words about our service mean a lot, and we truly appreciate your trust. Enjoy your new book and the inspiration it brings ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Recommend

Prompt delivery, great threads, nice packaging. Always a pleasure.

April 23, 2026
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Reply from Casa Cenina

Katty, your message really made us smile 😊
Hearing that the delivery is prompt, the threads lovely, and the packaging enjoyable to receive is exactly the kind of feedback that keeps us going. It’s even nicer to know that every order still feels like a little pleasure for you.
We’re genuinely grateful for your recommendation and for being part of your creative moments. We’ll keep doing our best to make each parcel feel just as special as the last one ✨
The Casa Cenina Team

Rated 5 out of 5 stars
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Reply from Casa Cenina

It’s always a pleasure to hear that everything went smoothly for you again, Florence Anne 😊
Consistency like this is exactly what we aim for, so it’s really nice to know your experience stayed positive from start to finish.
We look forward to being part of your next creative projects whenever you need us ✨
The Casa Cenina Team

Rated 5 out of 5 stars

The communication is very good

The communication is very good. The shipping is coordinate. I am very happy with my purchase.

April 23, 2026
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Reply from Casa Cenina

Thank you so much Skaiste!!!
It really means a lot to hear that you felt well informed and supported throughout the process. Good communication and a smooth delivery are exactly what we aim for, so I’m glad everything felt well coordinated on your side.
We're especially happy that your purchase met your expectations and left you satisfied. Hopefully it will be just the beginning of many more enjoyable finds for your creative projects ✨
The Casa Cenina Team

Rated 5 out of 5 stars

I was really impressed with the speed…

I was really impressed with the speed of this interaction and would definitely recommend Casa Cenina to others. I found the team at Casa Cenina to be knowledgeable, responsive, and friendly throughout the process of it.

April 23, 2026
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Reply from Casa Cenina

Thank you so much Lisa 😊
It’s great to hear that you were impressed by the speed of your order and that the whole experience felt smooth from start to finish. We’re also really pleased that our team came across as helpful and friendly throughout the process.
Your recommendation means a lot to us, and we look forward to supporting you again whenever you need more creative supplies ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Great Products and FAST shipping!

I was very happy with the selection of threads available and my order was shipped extremely quickly! I will definitely be purchasing from Casa Cenina again!

April 23, 2026
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Reply from Casa Cenina

We’re really happy to read your feedback Julie 😊
It’s great to know you enjoyed both the wide selection of threads and the speed of your delivery. We’re especially happy that everything arrived so quickly and made your experience a positive one.
We truly appreciate your intention to shop with us again and look forward to helping you find more lovely materials for your future projects ✨
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Quick service

April 23, 2026
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Reply from Casa Cenina

Thank you so much Britta 😊
We’re really glad you appreciated the quick service. Fast and smooth delivery is exactly what we aim for, so it’s great to know it made your experience a good one.
We hope to see you again soon for your next creative project ✨
Happy stitching ;-)
The Casa Cenina Team

Rated 4 out of 5 stars

Enormous variety of products

Enormous variety of products. Good price for excellent quality. Interesting offers. Fast shipping. Reasonable postage.

March 27, 2026
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Reply from Casa Cenina

Thank you so much Irmentraud for your lovely feedback!!!
It’s wonderful to hear that you appreciate the huge variety of products, the good value for excellent quality, and our interesting offers :-)
We’re also very happy that shipping and postage met your expectations and everything arrived quickly and smoothly.
We look forward to welcoming you again soon for more creative inspiration!
The Casa Cenina Team

Rated 5 out of 5 stars
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Reply from Casa Cenina

Thank you so much Olena for your lovely message and the 5 stars ⭐⭐⭐⭐⭐
It truly means a lot to us to know that we are your favorite shop :-)
We’re delighted to support you in your creative projects and we look forward to seeing you again soon for more inspiration!
The Casa Cenina Team

Rated 5 out of 5 stars

Very good shop for your creativity.

Great choices on the website.And the delivery is always great and quick.

April 4, 2026
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Reply from Casa Cenina

Thank you very much Ellen for your feedback!
It’s a real pleasure to know that you find plenty of inspiration for your creativity with us and that you enjoy the wide selection on our website :-)
We’re also very happy to hear that the delivery meets your expectations, both fast and reliable.
We look forward to supporting you soon in your next creative projects!
The Casa Cenina Team

Rated 5 out of 5 stars

I had a truly wonderfuExcellent service and a truly caring team. Highly recommend!l experience with…

I had a truly wonderful experience with Casa.
I truly appreciate this level of service and dedication.
Thank you for your professionalism and for going the extra mile.

March 19, 2026
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Reply from Casa Cenina

Natalya, thank you so much for your wonderful message!
We’re truly touched by your words and so happy to know that you felt supported and well cared for throughout your experience with us.
Knowing that our effort and attention made a difference for you means a lot to the whole team. We really appreciate your recommendation and your kind recognition of our work and look forward to welcoming you again very soon on Casa Cenina for your next creative projects :-)
The Casa Cenina Team

Rated 4 out of 5 stars

Happy with the beads when I get them

Happy with the beads when I get them. But find the postage very expensive. 15 euro is a lot

March 30, 2026
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Reply from Casa Cenina

Thank you for your feedback, Elizabeth!
We’re really glad to hear that you’re happy with the beads you received, though we completely understand your concern about the shipping cost.
We always try to keep postage as fair as possible, but it can vary depending on carriers and destination. Your comment is very valuable and will certainly be taken into account as we continue working to improve the service.
We hope to see you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great products and fast shipping

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely beautiful! And in reality since there a 15 gorgeous patterns, the price per pattern becomes a great deal! Very happy with my purchase and the care taken to ship it in perfect condition.

March 30, 2026
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Reply from Casa Cenina

Thank you so much, Susan, for taking the time to share your experience!
What a joy it is to read how much the design inspired you and led you to your purchase, and even more to know that everything arrived safely and in perfect condition.
We’re truly delighted that you’re happy with your choice and that the collection brings you such value and inspiration.
We hope it keeps sparking many beautiful stitching moments, and we’ll be very happy to see you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great experience.

A very pleasant webshop to buy from. Very reliable and a speedy delivery.

March 17, 2026
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Reply from Casa Cenina

Thank you for sharing your experience, Natascha!
It’s great to know your order went through without issues and arrived quickly. Feedback like yours about a smooth and dependable service really means a lot to us.
We hope to see you again soon on Casa Cenina for more creative inspiration :-)
The Casa Cenina Team

Rated 5 out of 5 stars

My parcel arrived on time and I was…

My parcel arrived on time and I was very impressed with their service. Selection of embroidery and cross stick books is amazing. Highly recommend.

March 27, 2026
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Reply from Casa Cenina

Thank you very much for your kind feedback, Sylvie!
We’re really happy to know your order reached you on time and that you were pleased with the level of service. It’s also great to hear that you enjoy our wide range of embroidery and cross-stitch books.
We truly appreciate your recommendation and look forward to seeing you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Everything was great

Everything was great - Ease of placing an order. Quick acknowledgement and being kept up-to-date on delivery. Fast delivery service.

March 27, 2026
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Reply from Casa Cenina

Thank you so much for your message, June!
We’re really pleased to hear that everything went smoothly for you, from the ease of ordering to the clear updates and fast delivery.
It’s always our goal to make the whole process simple and reassuring, so your feedback truly means a lot. We look forward to seeing you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

A Great Support and really fast answer…

A Great Support and really fast answer and delivery.

March 13, 2026
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Reply from Casa Cenina

Thank you very much for your message, Mandy!
We’re really happy to hear that you appreciated both the support and the speed of our replies and delivery. It means a lot to us to know everything went smoothly for you.
We look forward to welcoming you again soon on Casa Cenina for your next creative projects :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent service.

As always excellent service. The parcel arrived in my letterbox at the expected time, and the content was very excellent too!

March 25, 2026
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Reply from Casa Cenina

Thank you very much for your message, Lilian!
We’re delighted to hear that everything went smoothly, from ordering right through to delivery, and that the items met your expectations so well.
It’s always a pleasure to provide you with this kind of consistent experience, and we look forward to seeing you again soon for your next creative projects :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Perfect!

Fast shipping and wonderful costumer service! My favorite place to order! :)

March 11, 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Leonie! 😊 We’re overjoyed to hear that our fast shipping and friendly service made your experience so pleasant. It truly warms our hearts to be your favorite place to order from!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Everything neatly packed

Everything neatly packed. Quick response to emails

March 11, 2026
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Reply from Casa Cenina

Thank you so much for your lovely feedback, Marion! ✨ We’re thrilled that everything arrived neatly packed and that our email replies were quick and helpful. Happy stitching and may your projects be full of color and joy! 🧵💛
The Casa Cenina Team

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