Casa Cenina Reviews 1,445

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including hard-to-find materials and a wide range of fabrics. Many appreciate the fast and well-packaged delivery, with orders often arriving quickly and in perfect condition. The service is frequently described as excellent, with consumers highlighting the helpfulness and responsiveness of the team, especially when issues arise. However, some customers experienced problems with delivery, such as torn or dirty packages, and occasionally missing items. A few people also mentioned that the selection of patterned Aida/evenweave fabric was not extensive, and some found the website's pictures unclear for ordering specific yarn colors. Additionally, a small number of customers were surprised by high customs duties and shipping costs, which sometimes significantly increased the total price of their order.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wide and impressive selection, including... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently praising the speed and... See more

Service

People report positive experiences with service. Customers consistently praise the team for being... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the speed and accuracy of order... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Excellent, Supportive Customer Service

Excellent, supportive customer service. It was unclear to me from the pictures on the website how I could order the color yarn that I needed. Elena was extremely helpful, pointing me to the right pages on the site, advising me of colors that were no longer available and had been replaced by other choices, and eventually sending me color options that might best meet the color swatch that I sent her. My order was small, but I felt that I received the same level of customer support that Elena gave customers with larger, more important orders.

February 17, 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Sherril! We’re thrilled to hear that Elena was able to guide you through the color options and provide such attentive and helpful support. It’s fantastic to know that you felt valued and well-supported, no matter the size of your order. We hope your yarn brings you lots of joy and inspires beautiful creations!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Wonderful shopping experience

Wonderful shopping experience. Was looking for a specific product and found it at Casa Cenina - a great price and quick delivery to another part of Europe!

February 2, 2026
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Reply from Casa Cenina

Thank you so much for your lovely review! We’re thrilled that you found the specific product you were looking for at Casa Cenina and that the price and delivery met your expectations. It’s wonderful to know your shopping experience was smooth, even across Europe. We hope your purchase brings you lots of creative joy!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Fast delivery!

Fast delivery, as usual! Thank you

February 7, 2026
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Reply from Casa Cenina

Thank you so much, Leni! We’re delighted to know that your parcel reached you quickly once again. Reliable, speedy delivery is something we truly care about, and it’s wonderful to hear that you noticed.
Your continued support means a lot to us, and we can’t wait to prepare your next creative package ;-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Dear Dorothy, thank you from the bottom of our hearts for your kind words! Knowing that you are always happy with your purchases is the greatest reward for our work. Your loyalty and trust truly mean so much to us.
It’s always a pleasure to be part of your creative journey, and we can’t wait to surprise you again with new inspiring products ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

SUPER

SUPER! THANKS

January 24, 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Elena! We’re really happy to know you had such a great experience. Your support and enthusiasm mean a lot to us, and we truly appreciate your 5 stars!
We hope to see you again soon for more creative projects ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Casa Cenina is the best shop ever

Casa Cenina is the best shop ever! Everything that is for sale is wonderful, the team is incredible, package and posting is very fast and secure, and it always feels like Christmas when an order arrives! 10 stars for Casa Cenina!

February 5, 2026
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Reply from Casa Cenina

Thank you so much for your amazing review, Susana! Your words truly made us smile 😊 We’re incredibly happy to hear that you love our products, our team, and our service, and that receiving your orders feels like Christmas every time, that’s the best compliment we could wish for! Your enthusiasm and support mean the world to us, and we’re honored to be part of your creative journey.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

I find great quality products that are…

I find great quality products that are not always available elsewhere.
When I had a package that was not delivered, the aftersales service dealt with the delivery company and resent me my products without delay. Since then, I only use Casa Cenina for my online shopping for yarns and fabrics.

January 24, 2026
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Reply from Casa Cenina

Thank you so much for your beautiful review, Molly! We’re truly touched by your kind words and by the trust you place in us. We’re so glad we could support you quickly when there was a delivery issue and make everything right for you. Knowing that Casa Cenina has become your go-to place for yarns and fabrics means the world to us. It’s a joy to be part of your creative journey, and we can’t wait to accompany you in many more wonderful projects.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Fast delivered

Fast delivered, great service

January 24, 2026
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Reply from Casa Cenina

Thank you so much for your feedback, Victoria! We’re delighted to hear that your order was delivered quickly and that you were happy with our service. Your satisfaction is very important to us, and it’s a pleasure to support you in your creative projects. We look forward to welcoming you back soon.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Certo, ecco una versione con una struttura diversa:

Ivone, thank you so much for taking the time to share your experience with us! We’re delighted to know that both our products and our service met your expectations. Your support truly motivates us to keep doing our best every day. We hope to accompany you in many more creative projects.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Phenomenal service

Phenomenal service, as always.

February 2, 2026
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Reply from Casa Cenina

Perfetto, ecco la versione con due emoji:

Thank you for your lovely review, Jan! We’re so happy to hear that our service continues to meet your expectations. Knowing that you count on us, time after time, truly means a lot to us. We hope your purchase brings you plenty of creative joy and inspiration ✨🪡
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you for your lovely review, Karen! We’re so happy to hear that you appreciated our responsiveness and quick service. It’s always a pleasure to make your experience smooth and enjoyable, and we hope everything arrived just as you expected. We’re delighted to be part of your creative journey and can’t wait to welcome you back again soon.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Item as order

Item as order, replacing Cohana yellow flower needle keeper that my puppy ate. Quick delivery and accurate tracking.

January 30, 2026
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Reply from Casa Cenina

Thank you for your lovely review, Jen! We’re so happy to hear that you’re enjoying the Fukujuso Wooden Needle Minder and that it arrived quickly with accurate tracking. It’s such a charming little piece, full of meaning and beauty, and we’re delighted it could replace the one your playful puppy claimed as a souvenir 😊
We hope this special flower brings you lots of joy, inspiration, and good fortune in all your creative moments.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very fast service.

Very fast service.

January 27, 2026
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Reply from Casa Cenina

Straight to the point and right on time, Roslyn 😊
We’re happy the service was so fast and smooth. Thank you for taking a moment to share it ✨
The Casa Cenina Team

Rated 5 out of 5 stars

The patterns are beautiful and just as…

The patterns are beautiful and just as described.

January 27, 2026
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Reply from Casa Cenina

Thank you, Maria 😊
We’re so glad you found the patterns beautiful and true to their description. We hope your Fein-Ariosa from Zweigart, with its soft texture and vintage charm, will be the perfect base for your next creative project ✨
The Casa Cenina Team

Rated 5 out of 5 stars

I ordered a lot of items and everything…

Excellent customer service.I ordered a lot of items and everything came correctly. The shipping was fast. I always try to wait for a 30% sale because cross-stitching supplies are so expensive, so sale prices are appreciated.

January 24, 2026
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Reply from Casa Cenina

Thank you so much for sharing this, Karen 😊
We’re really glad to hear that everything arrived correctly, that the shipping was fast, and that our customer service met your expectations. We know how valuable good sales can be for cross-stitch lovers, so we’re happy our offers make a difference ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Beautiful designs

Beautiful designs and articles. Perfect service. Best regards

January 26, 2026
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Reply from Casa Cenina

Thank you, Violetta 😊
We’re delighted that our designs and articles caught your eye and that the service felt just right. Your kind words encourage us to keep curating beautiful things with care ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Always perfect

Fast shipment, perfect communication, always ready to help, superior service.

January 24, 2026
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Reply from Casa Cenina

Always a pleasure to read this, Katrin 😊
Fast shipping, clear communication and being there when needed are at the heart of what we do, so your words truly mean a lot to us. Thank you for your continued trust ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Company sent notice each time package…

Company sent notice each time package was processed and sent.
Came from Italy on time

January 24, 2026
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Reply from Casa Cenina

Thank you for sharing your experience, Karley 😊
Keeping you informed at every step and delivering on time, even across borders, is very important to us. We’re glad everything went smoothly from Italy to you ✨
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you, Isadora 😊
We’re so happy to hear it was a wonderful experience. Messages like yours truly brighten our day and inspire us to keep doing our best ✨
The Casa Cenina Team

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