Casa Cenina Reviews 1,445

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including hard-to-find materials and a wide range of fabrics. Many appreciate the fast and well-packaged delivery, with orders often arriving quickly and in perfect condition. The service is frequently described as excellent, with consumers highlighting the helpfulness and responsiveness of the team, especially when issues arise. However, some customers experienced problems with delivery, such as torn or dirty packages, and occasionally missing items. A few people also mentioned that the selection of patterned Aida/evenweave fabric was not extensive, and some found the website's pictures unclear for ordering specific yarn colors. Additionally, a small number of customers were surprised by high customs duties and shipping costs, which sometimes significantly increased the total price of their order.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wide and impressive selection, including... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently praising the speed and... See more

Service

People report positive experiences with service. Customers consistently praise the team for being... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the speed and accuracy of order... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

My favorite store

My favorite store! 😀

March 11, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Mihaela! We’re thrilled to hear that Casa Cenina is your favorite store 😀. It’s wonderful to know our products and service make your creative projects even more enjoyable!
The Casa Cenina Team

Rated 5 out of 5 stars

Great service

Great service, very helpful. Wonderful designs and materials.

March 17, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your kind review Joanna! We’re so happy to hear that you found our service helpful and that you loved both the designs and the materials. It’s always a pleasure to know our products can inspire your creative projects :-)
We hope to see you again soon for more stitching inspiration!
The Casa Cenina Team

Rated 5 out of 5 stars

Fast shipping

March 5, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your 5-star review, Hronn! We’re thrilled that your order arrived quickly. We truly appreciate your support and hope your new items bring plenty of joy to your creative projects!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very happy with the service I received…

Very happy with the service I received pleased with product.

March 13, 2026
Casa Cenina logo

Reply from Casa Cenina

It’s a real pleasure to read your feedback, Rose! We’re so glad that both the service and the product met your expectations. Knowing that you’re happy with your purchase means a lot to us, and we hope it brings you many enjoyable creative moments!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

prompt- nice packaging- will buy from…

prompt- nice packaging- will buy from here again

March 13, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review Anna, and for the 5 stars! We’re really happy to hear you appreciated the packaging and the prompt service. It means a lot to us that you’d choose to shop with us again, and we hope your purchase brings you plenty of joy in your creative moments!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Arrived very quickly in a very well…

Arrived very quickly in a very well packageg.
It’s perfect 🤩

March 13, 2026
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Reply from Casa Cenina

Thank you so much for your kind review Alessandra! We’re delighted to hear that your order arrived so quickly and that everything was perfectly packaged. It’s wonderful to know you’re so happy with it 🤩 we hope it brings you lots of joy in your creative moments!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your fantastic review and your 5 stars, Daniela! 😊 We’re delighted to hear that our customer service continues to meet your expectations. Your support and trust mean the world to us! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Thank you for the extremely fast…

Thank you for the extremely fast delivery annd excellent product!

March 11, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your wonderful review, Milena! 😊 We’re thrilled that your order arrived so quickly and that you’re happy with the product. It’s always a joy to know our products are helping bring your creative ideas to life! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, everything arrived in good condition and with no problem whatsoever! I am very happy with my purchase :)

March 10, 2026
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Reply from Casa Cenina

Thank you for your fantastic feedback, Stavroula! 😄 We’re so happy everything reached you quickly and in perfect condition. Knowing that your purchase brought you joy really makes our day! We can’t wait to see what you create with it. ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Really great service

Really great service. I received my products very promptly after I ordered them.

February 23, 2026
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Reply from Casa Cenina

Thank you so much for your lovely review, Andrea! 😊 We’re thrilled to hear that you received your products promptly and that our service met your expectations. It’s always a pleasure to support your creative projects! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

very content

Everything was fine, no problem whatsoever,I'm very pleased to work with that helpful little gadget.

February 25, 2026
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Reply from Casa Cenina

Thank you for your lovely review Hanne! We’re so happy to hear that everything went smoothly and that you’re enjoying working with your helpful little gadget. It’s always a pleasure to know it’s making your creative time easier and more enjoyable! 😊
The Casa Cenina Team

Rated 2 out of 5 stars

I regret leaving a glowing review

I regret leaving a glowing review. The customer must understand that any duties are NOT included in the shipping--and shipping was double the price of the item purchased. Then, I received the duties charges, and now, shipping and duties amounts to 3 times the amount of the item ordered. The date is not a joke!!

March 13, 2026
Unprompted review
Casa Cenina logo

Reply from Casa Cenina

Hi and thanks for your review.
As immediately explained to you when you emailed to us yesterday and as clearly stated on our website (we emailed you the link), all countries can apply customs duties, which do not depend either from us or from FedEx or any other carrier delivering your parcel, unfortunately. .
What you paid was displayed both in the shopping cart, before you checked out confirming your order, and in the order confirmation email you received and nowhere it was stated that this included customs duties, because we're not responsible for them. So, it's not that a "customer must understand that any duties are not included in the shipping" it is simply that it is clearly mentioned on our website.
Thanks and best regards.

Rated 5 out of 5 stars

Fast shipping

March 2, 2026
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Reply from Casa Cenina

Thank you so much for your 5-star review, Marie! We’re thrilled that your order of the 15 ABÉCÉDAIRES fleuris au point de croix arrived quickly and met your expectations.
We hope these beautiful cross-stitch designs bring lots of joy and inspiration to your projects!
The Casa Cenina Team

Rated 5 out of 5 stars

Anchor Mouliné Neon Pink 0105

I received very courteous and prompt service. I'm so happy I was able to purchase this embroidery thread. Thank you!

February 28, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your wonderful review, Megumi! 💖 We’re so happy that you were able to get your hands on the Anchor Mouliné Neon Pink 0105. It’s such a vibrant color, perfect for adding a pop of brightness and fun to all your embroidery projects. We’re also thrilled that our service met your expectations! Courteous and prompt is exactly what we aim for! May your stitching time be full of joy, creativity, and a little sparkle with every thread. ✨🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Amazing shop

Amazing shop, you have everything, thread , you find all that you need

February 28, 2026
Casa Cenina logo

Reply from Casa Cenina

We’re so happy to read your kind words, Paula! 🌟 It’s wonderful to hear that you found everything you were looking for, from threads to all the supplies you need. Enjoy bringing your creative ideas to life! ✨🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Great service!

Great service!

February 27, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for the 5 stars, Suvi! 🌟 We’re delighted that you enjoyed our service. Wishing you lots of fun and creativity with your new project! ✨🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Great threads

Great threads, good prices and a very nice, amazing customer service. Love this shop!

February 21, 2026
Casa Cenina logo

Reply from Casa Cenina

Cornelia, thank you so much for your enthusiastic feedback! From the carefully selected threads to our little touch of magic in customer service, we’re thrilled that everything delighted you. We can’t wait to see the wonderful creations you’ll bring to life with your new treasures ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, well packaged

February 21, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your kind words, Gillian! We’re thrilled your order arrived quickly and safely tucked in its package!! Ready to spark your next creative adventure. Can’t wait to see what wonderful projects you’ll bring to life with it ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great service and excellent quality of…

Great service and excellent quality of the products. Thank you so much for everything

February 20, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely words, Liudmyla! We’re delighted to hear that you appreciated both our service and the quality of the products. It truly means a lot to us, and we hope your new treasures bring plenty of joy to your creative moments ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

good

A good, wide selection. Great assortment for handicrafts and fast delivery.

February 18, 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your review, Antra! We’re thrilled that our wide selection and variety of craft supplies met your expectations. It’s always a joy for us to know our materials are inspiring new creative projects, and we hope you’ll have lots of fun bringing your ideas to life!
The Casa Cenina Team

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