Casa Cenina Reviews 1,445

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the wide selection of items available. Many people highlight the excellent service, describing it as friendly, efficient, and responsive. Reviewers frequently mention the fast delivery, with orders arriving quickly and securely packaged. However, some customers experienced issues with delivery, reporting packages arriving damaged or with items missing. A few people also found the shipping costs to be high, especially when combined with additional customs duties.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the enormous variety and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the team for being... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick shipping and... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Was a quick delivery

Was a quick delivery. All went well

July 29, 2025
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Reply from Casa Cenina

Thank you so much for your speedy feedback, Joke!
It’s wonderful to hear that your package arrived quickly and all went off without a hitch.
We can’t wait to support your next creative adventure!
The Casa Cenina Team

Rated 5 out of 5 stars

Great service!

Ordered about 125 different colours of DMC floss along with some 28ct fabric. I was told there may be a delay because the fabric was not in stock, but i still received my lovely package in about a week and a half. Great service!

July 29, 2025
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Reply from Casa Cenina

Oh, such a kind review, Janez!
We’re delighted to hear that your big order of DMC floss and fabric arrived smoothly and in good time, despite the slight delay we mentioned.
It’s always a pleasure to prepare creative packages like yours, and we’re so happy you appreciated the service 😊
Happy stitching!!!
The Casa Cenina Team

Rated 5 out of 5 stars

Always a treat to shop with Casa… because you are such a wonderful company!

Always a treat to shop with Casa Cenina! Order items were all in stock and arrived promptly and as always well packaged and arrived safely. Thank you for being such a wonderful company, I have been a happy customer for more than twenty years and really value you and your great range of products and service. Thank you so much, Lorraine Bellon-Bellon.

July 29, 2025
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Reply from Casa Cenina

Thank you from the bottom of our hearts, Lorraine!
Your kind words truly mean so much to us, especially coming from such a loyal customer of over twenty years. Knowing that shopping with Casa Cenina is always a treat for you is the best reward we could ask for.
We’re so glad your order arrived promptly and safely, and we’ll keep doing our very best to offer you the wide range and reliable service you’ve come to expect.
Thank you again for your continued trust and support 💛
The Casa Cenina Team

Rated 5 out of 5 stars

Always a 5-star review!

I'm an old customer, always returning to Casa Cenina. They have a wide variety of products, the shipping is fast, and if there is any kind problem they're more than happy to help me solve it. For me Casa Cenina is always a 5-star review!

July 2, 2025
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Reply from Casa Cenina

Thank you so much for your wonderful review, Maria! It means the world to us to have loyal customers like you who keep coming back. We’re thrilled to hear you appreciate our wide range of products and speedy shipping, and that our team has been there to help whenever needed. Your continued trust and kind words truly inspire us to keep delivering the best. Looking forward to being part of many more of your creative journeys!
The Casa Cenina Team

Rated 5 out of 5 stars

The package came in a very good…

The package came in a very good condition and without delays. Excellent quality! I would highly recommend this shop..

July 15, 2025
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Reply from Casa Cenina

A big thank you for your fantastic 5-star review, Amritha! 😊 We’re so happy your package arrived safely and right on schedule. Knowing you loved the quality and would recommend us truly brightens our day.
We can’t wait to be part of your next embroidery adventure at Casa Cenina! ✨

Rated 5 out of 5 stars

I always shop with Casa Cenina

I always shop with Casa Cenina, they have an amazing selection, do great discounts all the time and ship fast!

July 10, 2025
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Reply from Casa Cenina

What a joy to read your message, Maura! It means a lot to us that Casa Cenina is your go-to place for creative supplies. We work hard to offer a wide selection, great deals, and fast shipping, and knowing you appreciate it truly makes our efforts worthwhile 🌸
Thank you for being such a loyal customer!! We look forward to accompanying you in many more creative adventures ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent service

Well packaged, products as expected and excellent customer service.
Perfect as always.

July 10, 2025
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Reply from Casa Cenina

Thank you so much for your lovely feedback, Fernanda! We're so happy to hear that everything arrived as expected and that our customer service continues to impress 😊 Your trust and loyalty mean the world to us! It's always a joy to pack something special for you 🎁
Happy stitching!
The Casa Cenina Team

Rated 5 out of 5 stars

Couture golden bedings

I was looking everywhere for gold glass beads (a very special type used in haute couture) and found exactly what I was looking for at Casa Cecina. They arrived very quickly and the product was perfect. I highly recommend them.

June 23, 2025
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Reply from Casa Cenina

Thank you so much for your wonderful review, Daniele! ✨
We’re delighted you found the perfect gold glass beads for your haute couture project — it’s always a joy to help bring special creations to life. 💛🪡
Fast delivery and top-quality products are what we strive for, so your kind words mean a lot. Thanks for recommending us!
The Casa Cenina Team

Rated 5 out of 5 stars

Very good

Very good. Thank you

July 8, 2025
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Reply from Casa Cenina

Thank you so much for the 5 stars, Julija! ⭐⭐⭐⭐⭐
Your support brightens our day just like a perfectly stitched masterpiece! ✨🧵
Wishing you lots of inspiration for your next creative adventure!
The Casa Cenina Team 💛

Rated 5 out of 5 stars

Good discounts + helpful customer…

Good discounts + helpful customer service who are very willing to go extra mile for you.

June 25, 2025
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Reply from Casa Cenina

Thank you so much for your kind words, Supriya! 🌟 We're thrilled you appreciated our discounts and that our customer service made a great impression. We're always here to go the extra mile for you! 😊💬
The Casa Cenina Team 💛

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

🌟🌟🌟🌟🌟
Wonderful shop and excellent service

I’m very happy with Casa Cania online shop! The products are beautiful and high quality, and everything arrived quickly and well packaged. Their customer service is friendly and helpful too. I’ll definitely order again. Highly recommended!

June 23, 2025
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Reply from Casa Cenina

Wow Louise! 🌟🌟🌟🌟🌟
Reading your words put the biggest smile on our faces 😄 Thank you for taking the time to share such a glowing review — we're over the moon that you loved the quality of our products and the care we put into every parcel 🎁
Knowing you felt supported and well looked after by our team makes it all even more special!!
You're always welcome back at Casa Cenina — your next creative project is just waiting to be discovered! 🎨
With crafty joy,
The Casa Cenina Team

Rated 5 out of 5 stars

Very friendly und and competent…

Very friendly und and competent customer service - fast and efficient.

June 17, 2025
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Reply from Casa Cenina

What a joy to read your feedback, Barbara! Knowing that our team came through as both friendly and competent – and that everything ran smoothly and quickly – truly makes our day. We love being part of your creative adventures and can’t wait to support you again soon!
The Casa Cenina Team

Rated 5 out of 5 stars

good information about the orders and…

good information about the orders and good delivery

June 17, 2025
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Reply from Casa Cenina

Thank you so much for your kind words, Henrica! 💌 We're thrilled to know you found the order info helpful and the delivery up to standard 🚚✨ Your satisfaction keeps our creative energy flowing! 🧵💫
Happy stitching and see you soon on Casa Cenina! 😊
The Casa Cenina Team

Rated 5 out of 5 stars

good products

good products, cheap and fast delivery

June 13, 2025
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Reply from Casa Cenina

Thank you Yvonne! 💬✨ We're so glad you’re happy with our products, prices, and speedy delivery 🧵🚀
It’s always a joy to bring creativity straight to your door without delay! 🎨📦
See you soon for your next crafty adventure!
The Casa Cenina Team 💖

Rated 5 out of 5 stars

Great assortment

Great assortment, rapid response from support and rather fast delivery in spite of me choosing the cheapest delivery option.

June 23, 2025
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Reply from Casa Cenina

Thank you so much, Valter! We're thrilled you enjoyed our wide assortment and that our support team could assist you quickly 💬⚡
Even with the most economical delivery, we aim to get your creative treasures to you as swiftly as possible 🚚💨
Happy crafting and see you again soon on Casa Cenina! 🎨🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Packaged perfectly in a hard FedEx box

Packaged perfectly in a hard FedEx box. They have the most beautiful charts and books! I'm unable to get many of them in the US. It's very exciting to open their packages!

June 25, 2025
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Reply from Casa Cenina

Lisa, your words truly made our day! 😊 Knowing that our packaging met your expectations and that you’re delighted by our charts and books means a lot to us. We’re so happy we can offer you those hard-to-find treasures in the US, and even more so that receiving a package from us brings excitement! 🎉📚
Thank you for being part of the Casa Cenina community 💌 Happy stitching! 🧵

Rated 5 out of 5 stars

It was my first time I ordered fabric

It was my first time I ordered fabric, but it won’t be my last!
Everything went really smoothly.
Another thing was the fabric was very well cut, straight and true to size, unlike other sites.

June 9, 2025
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Reply from Casa Cenina

Thank you so much for your lovely feedback, Sabine! 😊 We're delighted to hear that your first experience ordering fabric with us was such a success, and even more thrilled that it won’t be your last! ✂️🧵
It’s great to know the fabric met your expectations in both quality and precision. We take pride in preparing every order with care, and your kind words mean a lot to us 💛
Happy stitching!!!
The Casa Cenina Team

Rated 4 out of 5 stars

It seems that they do not sell fabric…

It seems that they do not sell fabric my the meter, it is sold in precut lengths.

At times the prices are a bit high yet I find notions I need here.

I like the customer service, every time I have had a question my e mails are answered promptly, they have even brought in a few products I have not been able to find here in Europe.

June 17, 2025
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Reply from Casa Cenina

Thank you so much for your thoughtful feedback, Catherine!
You're absolutely right, most of our fabrics are sold in precut lengths rather than by the meter, and we truly appreciate your observation.
We understand that prices can sometimes feel a bit high, and we’re always working to offer the best value while maintaining the quality of our products.
We’re especially happy to hear that you've found the notions you needed and that our customer service has made a difference for you. Being able to bring in products you couldn’t find elsewhere in Europe is exactly the kind of support we love to provide.
Thanks again for your trust and for taking the time to share your experience ;-)
We hope to see you soon at Casa Cenina

Rated 5 out of 5 stars

Perfect

Great price and pretty quick delivery. I recommend

June 17, 2025
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Reply from Casa Cenina

Thank you so much for the 5 stars and your lovely review, Patricia!
We’re thrilled to hear that you found the price great and the delivery quick — your recommendation means a lot to us 🥰
We hope to see you again soon on Casa Cenina for more inspiring creative finds!
Happy stitching!!
The Casa Cenina Team

Rated 5 out of 5 stars

Perfect

Always helpful, quick dispatch and great products.

June 9, 2025
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Reply from Casa Cenina

Elaine, un immense merci pour vos 5 étoiles ! 🌟
Nous sommes ravis que notre équipe ait pu vous accompagner avec rapidité et que nos produits vous plaisent autant.
Votre satisfaction est notre plus belle récompense et notre source d’inspiration au quotidien.
Nous avons hâte de vous retrouver bientôt pour de nouvelles aventures créatives !

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