Casa Cenina Reviews 1,445

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including hard-to-find materials and a wide range of fabrics. Many appreciate the fast and well-packaged delivery, with orders often arriving quickly and in perfect condition. The service is frequently described as excellent, with consumers highlighting the helpfulness and responsiveness of the team, especially when issues arise. However, some customers experienced problems with delivery, such as torn or dirty packages, and occasionally missing items. A few people also mentioned that the selection of patterned Aida/evenweave fabric was not extensive, and some found the website's pictures unclear for ordering specific yarn colors. Additionally, a small number of customers were surprised by high customs duties and shipping costs, which sometimes significantly increased the total price of their order.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wide and impressive selection, including... See more

Delivery service

Customers consistently report positive experiences with delivery services, frequently praising the speed and... See more

Service

People report positive experiences with service. Customers consistently praise the team for being... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the speed and accuracy of order... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Another good experience

November 13, 2025
Casa Cenina logo

Reply from Casa Cenina

Kairin, we’re so happy to hear from you again! It’s wonderful that your experience with us was smooth and enjoyable. We hope your new supplies inspire some lovely projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Always Excellent

Always excellent and speedy service to the US. A great place to find threads that are otherwise out of stock in the US.

November 14, 2025
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Reply from Casa Cenina

Thank you so much for your kind review Andrew! We’re delighted to hear that our service to the US has been reliable and that you can find threads with us that are otherwise hard to get. We hope they inspire many beautiful projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very quick dispatch with tracking all…

Very quick dispatch with tracking all the way. Very happy with the service.

November 13, 2025
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Reply from Casa Cenina

Mary, thank you for sharing your experience! We’re thrilled that your order arrived so quickly and that the tracking made everything easy for you. We hope your new items bring lots of joy to your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great products

High quality products, fast shipping and I really enjoyed the sale. Casa Cenina's customer service

November 13, 2025
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Reply from Casa Cenina

Ulla, we’re so happy to hear from you! It’s wonderful that our products, quick shipping, and the sale made your shopping experience enjoyable. Your kind words truly brighten our day!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very good customer experience

Very good customer experience! The order was executed very quickly and easily.

October 31, 2025
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Reply from Casa Cenina

Zena, thank you for sharing your experience! We’re so happy that everything went smoothly and that your order arrived quickly. Enjoy your new supplies and happy creating!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

clear communication

Not all products were available when I ordered them, but there was very clear communication about how long it would take before my order could be send. Order was wrapped well, and shipped fast. I love my new cross stitch items, and Casa Cenina often has great bargains.

October 27, 2025
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Reply from Casa Cenina

Thank you so much for your detailed review Betty! We’re glad our communication kept you informed and that your order arrived safely and quickly. It’s wonderful to hear that you’re enjoying your new cross stitch items and finding some great bargains along the way!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 4 out of 5 stars

Very fast to deliver

Very fast to deliver

November 7, 2025
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Reply from Casa Cenina

Thank you for your review Carla! We’re so glad your order arrived swiftly and hope you’re enjoying your new supplies.
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Shopping with Casa Cenina

Great range of products to choose from and quick delivery

November 7, 2025
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Reply from Casa Cenina

Stanislava, thank you for sharing your experience! We’re thrilled you found such a great variety of products to choose from and that everything reached you so quickly. Enjoy every moment of your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Good choice of Fabrice

Good choice of Fabrice
Reasonable prices
Quick delivery!

November 6, 2025
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Reply from Casa Cenina

Thank you for your kind words Françoise! We’re so glad you enjoyed our fabric selection and that everything arrived quickly and smoothly. We hope it inspires many beautiful projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

I simply love Casa Cenina, they are my favourite go-to shop for cross stitch supplies

Not only are their prices very competitive compared to for example the UK, but the service is exceptional, the range of products is impressive. The deliveries are fast and accurate and they are always prepared to adapt.

November 5, 2025
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Reply from Casa Cenina

Thank you so much for your amazing review Dominique! It warms our hearts to know that Casa Cenina has become your go-to spot for cross stitch supplies. We’re thrilled that our products, service, and speedy deliveries make your creative projects even more enjoyable. Your kind words really mean a lot to us!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very happy with my purchase

The threads arrived swiftly and in a water resistant envelope. And the customer service team answered my questions quickly and were very helpful.

November 4, 2025
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Reply from Casa Cenina

Thank you for your lovely review Jeanne! We’re thrilled to hear that your threads arrived safely and that our team could assist you so efficiently. It’s wonderful to know your experience was smooth and enjoyable.
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

A wonderful site

A wonderful site for everykind of crochet, needlepoint, crossstitch, knitting and so much more. Excellent service and swift delivery.

November 4, 2025
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Reply from Casa Cenina

Kim, thank you for sharing such a lovely review! It’s wonderful to hear that you enjoy the variety of crochet, needlepoint, cross stitch, knitting and all the other creative goodies we offer. We’re also really glad that our service and quick delivery made your experience a smooth one.
Happy stitching and warm wishes,
The Casa Cenina Team

Rated 5 out of 5 stars

Delighted with product...Aurifil Thread…

Delighted with product...Aurifil Thread Advent.
Fantastic communication on tracking and delivery.

November 4, 2025
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Reply from Casa Cenina

Deborah, thank you for taking the time to leave such a lovely review! It’s wonderful to hear how delighted you are with the Aurifil Thread Advent, and we’re glad the tracking updates and delivery went smoothly for you. That Advent box is a real treat for thread lovers, and we hope each little spool adds a bright moment to your stitching days ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great service and super quick delivery

Great service and super quick delivery
Couldn’t be more pleased with my swatch book
Many thanks
Heather

November 4, 2025
Casa Cenina logo

Reply from Casa Cenina

Heather, many thanks for sharing your lovely review! We’re truly glad that our service and speedy delivery made everything easy for you, and it’s wonderful to hear how pleased you are with your new swatch book. It’s such a practical little treasure for exploring colours, and we hope it adds a bright note to all your creative plans!
The Casa Cenina Team

Rated 5 out of 5 stars

Great

Just like usual, always great

November 4, 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for this review Yvette! We’re so happy to hear that your order once again lived up to your expectations and that everything was just as great as usual. It’s always a pleasure knowing that your stitching supplies bring a spark of joy to your creative moments!
Happy stitching,
The Casa Cenina Team

Rated 5 out of 5 stars

Amazing

Shipped and arrived quickly, well packaged, super happy with the fabric and needles, all around an amazing experience!

November 4, 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you for your lovely review Tea! We’re so happy to hear that you’re enjoying the fabric and needles, and that everything arrived quickly and nicely packed. It’s such a delightful combo for any stitching session, and we hope it adds an extra touch of joy to your creative time!
Happy stitching,
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent to work with

Beautiful cross stitch piece, plus amazingly fast shipping! 5 stars to this company!

October 31, 2025
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Reply from Casa Cenina

Thank you so much, Pamela! We’re thrilled that you loved your cross stitch piece and appreciated our speedy shipping. It’s always such a joy to know our pieces find a happy home with passionate stitchers like you. Enjoy every stitch!
The Casa Cenina Team ✨

Rated 5 out of 5 stars

Excellent service

Excellent service good delivery information and quick too

October 31, 2025
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Reply from Casa Cenina

Thank you so much, Glynis! We’re really glad to hear that everything went smoothly and that your magazine arrived quickly. Cross Stitch Collection: Autumn 2025 is such a delightful issue, full of inspiration and beautiful seasonal designs! We hope it brings you plenty of creative joy.
The Casa Cenina Team 🍂

Rated 5 out of 5 stars

High quality service

I am highly satisfied with both the promptness of the delivery and the exceptional quality of the goods received. The entire purchasing process was efficient and seamless, reflecting a high standard of professionalism.

October 31, 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you from the heart, Marija! We’re really touched by your kind words. It’s lovely to hear that everything, from the fast delivery to the quality of your goodies, met your expectations. Knowing that your experience was smooth and enjoyable truly makes our day!
The Casa Cenina Team 💛

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

That’s lovely to hear, Judith! Knowing that shopping with us is such a pleasure truly brightens our day. We hope every parcel brings you a spark of creative joy and inspiration for your next stitching adventure ;-)
The Casa Cenina Team

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