CashForCars.com Reviews 

8,841
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 971 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the process as quick, easy, and straightforward, making transactions stress-free. Many people found the staff to be professional, polite, and helpful, contributing to a positive interaction. Reviewers also appreciated the excellent customer service and efficient follow-up, often receiving higher or fair offers for their items. However, some customers also noted issues with price offers changing significantly upon pickup, leading to dissatisfaction. A few other people also felt that communication could be challenging, citing difficulties understanding representatives or repeated requests for documents. Additionally, some reviewers experienced problems with service pickup, including missed appointments or late arrivals.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency and professionalism of... See more

Staff

Consumers generally report positive interactions with staff, highlighting their professionalism, helpfulness,... See more

Price

Customers had ambiguous experiences with price, with many reporting significant discrepancies between initial... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the entire process incredibly... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Setting up this transaction was simply and easy and the offer was higher than several other companies I reached out to. There was an issue at pickup with the offered price. Cash For Cars followed up... See more

Rated 4 out of 5 stars

Experience was quick and easy. I wish I could’ve gotten just a little bit more for it but I guess I got a fair price considering. I dropped off the car and walked away with a check which I desperately... See more

Rated 4 out of 5 stars

It was easy to fill out the forms, but the phone process is crazy since I sent all the paperwork to them online.

Company replied

Rated 4 out of 5 stars

Easy fast and fair, CashForCars.com made selling my old vehicle straightforward and stress free. Free pickup, quick payment, and great service


Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

CashForCars.com is the easiest way to sell your car, truck, SUV, motorcycle, RV or boat. Award-winning customer service, competitive offers and free nationwide towing set us apart from the competition. Call 866-802-0834 to speak with a vehicle purchasing agent today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(8,841)

892 reviews in the last 12 months

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Rated 3 out of 5 stars

They do not return phone calls in a…

They do not return phone calls in a timely manner. They use their personal phones to do business and there is no way to know if you're talking to the company. whatever you do not trust google reviews those are not truthful. Use trust pilot they give the honest truth about a review, and they look into the company being used for the buying experience

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Would give less than 1 star just dealt…

Would give less than 1 star just dealt with them and I had made an appointment for then to come take my 1997 GMC for $300-600 at 5:30pm at 7:00pm I got a text saying they were late and would be at my place at 8-8:30pm at 9:00pm I had to text back saying don't bother. Today they came late again but at 12:30 instead of 12:00 and checked out the truck the driver after 5 minutes said it didn't have a catalytic converter and that they could only offer $100 I'm not a car guy and neither is my mother but I knew that was BS while my mom negotiated with the driver and the "Boss" on the phone I took video and photos of the catalytic converter under the truck and showed the driver. I then said the deal was $300. He then acted all confused, kept saying he's just the driver and then he'd text the boss. Then he said it was a aftermarket catalytic converter and that the deal would still be only $150. These guys are obviously scammers anyone with common sense could tell from the start with how the driver acts and his body language. He literally tried telling me the catalytic converter wasn't there and when I showed him it was he kept telling me he's just the driver he doesn't know and doesn't know what it looks like. Then how could you possibly tell the customer it isn't there?. Dirt bag scamming companies like this that still get away with it is pathetic.

April 3, 2026
Unprompted review
Rated 3 out of 5 stars

Unclear Timelines.

the agent I worked with told me I could get same or next day pick up - which is what I needed with the body shop I was working at. Once we made a deal, he connected me to customer support who laughed and said no, we never come same day, we will come tomorrow or the next day. I said, I really need it to be tomorrow because otherwise I need to tow my vehicle somewhere else which isn't ideal. Well, they didn't show the next day. I had to change the address on file TWICE to take into account with unclear pick up time expectations. People with cars that don't drive in time sensitive place understand me. I called on the third day to just confirm it'd be today and the rep said yes you're next and we only will pick up on the last day of the range given btw... then why give a range? very inconvenient for those who have time sensitive "boarding" for a car they're trying to sell, especially if it's not driveable. ultimately, all the reps were nice and cash for cars did give me the best deal by far. I would only recommend it to someone who has a lot of time on their hands to wait!

March 27, 2026
Rated 1 out of 5 stars

Scammers and deceitful

Scammers.
I put my details in online and was given a quote for my car, however once actually speaking to someone (providing exactly the same details) I was quoted a new price that was a third of the original offer yet no details had changed. Do not waste your time they will con you out of money. Very deceitful and awful customer service, very slow to reply and rude, arrogant and deceitful. Do not waste your time with this company, there's a good reason they are about the 10th to come up even when you search their exact website.

March 31, 2026
Unprompted review
Rated 2 out of 5 stars

The actual pickup was great initial communication was subpar.

The actual pickup was great. However, the communication leading up to it was horrible. For example I kept getting text from one of the individuals after not picking up a call that was marked as spam. The text had the domain spelled wrong which is a major red flag for scam. I finally called the individual back and realized it was legitimate.

March 24, 2026
Rated 5 out of 5 stars

Customer service was amazingly…

Customer service was amazingly outstanding very pleasant and professional superior HANNA was extremely knowledgeable and patient with all needed information that I had to provide to them in order to complete the process of getting a fair price for my vehicle I give a huge five star rating without any hesitations thank you for your service and business.

March 24, 2026

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