CashForCars.com Reviews 

8,844
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 924 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process incredibly easy, straightforward, and stress-free, from setting up transactions to vehicle pickup. Many praised the staff and drivers for being polite, professional, courteous, and knowledgeable, highlighting excellent customer service and communication. Reviewers often received higher offers compared to other companies, with some even reporting increased offers. However, some customers also noted issues with price discrepancies, where initial online offers were significantly reduced upon vehicle inspection or pickup. Additionally, a few people experienced difficulties with customer service, citing challenges in understanding representatives, repeated document requests, and unhelpful agents leading to prolonged resolutions.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the quick responses, accurate... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers reporting fair and... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the process as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some experiencing excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Setting up this transaction was simply and easy and the offer was higher than several other companies I reached out to. There was an issue at pickup with the offered price. Cash For Cars followed up... See more

Rated 4 out of 5 stars

Interesting reading the reviews after I sold my car. I might have been more skeptical if I had read them first but my experience was a lot better than others have faced. Starting off, I did the thing... See more

Rated 4 out of 5 stars

Experience was quick and easy. I wish I could’ve gotten just a little bit more for it but I guess I got a fair price considering. I dropped off the car and walked away with a check which I desperately... See more

Rated 4 out of 5 stars

Easy fast and fair, CashForCars.com made selling my old vehicle straightforward and stress free. Free pickup, quick payment, and great service


Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

CashForCars.com is the easiest way to sell your car, truck, SUV, motorcycle, RV or boat. Award-winning customer service, competitive offers and free nationwide towing set us apart from the competition. Call 866-802-0834 to speak with a vehicle purchasing agent today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(8,844)

895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers and deceitful

Scammers.
I put my details in online and was given a quote for my car, however once actually speaking to someone (providing exactly the same details) I was quoted a new price that was a third of the original offer yet no details had changed. Do not waste your time they will con you out of money. Very deceitful and awful customer service, very slow to reply and rude, arrogant and deceitful. Do not waste your time with this company, there's a good reason they are about the 10th to come up even when you search their exact website.

March 31, 2026
Unprompted review
Rated 2 out of 5 stars

The actual pickup was great initial communication was subpar.

The actual pickup was great. However, the communication leading up to it was horrible. For example I kept getting text from one of the individuals after not picking up a call that was marked as spam. The text had the domain spelled wrong which is a major red flag for scam. I finally called the individual back and realized it was legitimate.

March 24, 2026
Rated 5 out of 5 stars

Customer service was amazingly…

Customer service was amazingly outstanding very pleasant and professional superior HANNA was extremely knowledgeable and patient with all needed information that I had to provide to them in order to complete the process of getting a fair price for my vehicle I give a huge five star rating without any hesitations thank you for your service and business.

March 24, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Erin on the service team was wonderful. I really enjoyed the convenience of communicating primarily via text. The pick-up process was super easy and I got paid by check in person. Kudos to the team for the fast and friendly experience.

March 16, 2026
Rated 1 out of 5 stars

was not paid half the money promised

I am in NYC, I called CashforCars and I was offered $400 dollars to junk my car inclusive of towing pick up. The driver did not have the necessary permit so the DMV NYPD junkyard did not release the car, I then hired a two company who was licensed to bring my car to the CashForCars junkyard in the Bronx, I talked to Joe several times and was told that he would pay the driver 200 dollars and zelle me the reminder of the money, After my car was dropped off Joe paid the driver and never zelled me the remainder and has since then not picked up the call and when I ask one of the clerks to speak to Joe I am told he is not in. I will try again tomorrow. This experience has stressed me and left a very bitter taste in my mouth, I will try again to reach Joe and CashForCars tomorrow in the hope that this post will generate some positive momentum.

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

Everything went well with the entire…

Everything went well with the entire CashForCars experience, except for the pick-up. The driver did not arrive at the specified time that I was given. I had to call to reschedule the time for later in the day, causing a slight inconvenience. But the overall experience was very good.

March 13, 2026

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