Cash Money Reviews 

8,122
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,044 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency, ease, and speed of their overall experience, especially when needing quick financial assistance. Many people appreciate the flexible system that allows for payment date changes and quick re-borrowing once a balance is paid off. However, some customers experienced issues with payment alignment, particularly those receiving BC Disability Assistance, as the company's payment dates did not always match their schedule. A few other people also felt that recent changes impacted the user experience negatively, making the process less user-friendly.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, convenience, and efficiency. Many... See more

Payment

Clients share ambiguous opinions on payment, with many appreciating flexible payment options and quick access... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is rather easy to borrow, increase payment, and pay off loans. When clarification is needed, answers r clear, instructions r easily followed, and staff r polite and very helpful. I wrote a review... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.4

All reviews

(8,122)

959 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast

Super fast. Super easy. Professional, clear instructions. Nothing was shady or glossed over. Every detail was clear and precise. I needed a quick loan due to a financial emergency and Cash Money delivered!

May 6, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

Very Good experience

Very Good experience

May 6, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

I had an excellent experience with Cash…

I had an excellent experience with Cash Money. Their online customer service was very professional, friendly, and helpful. The staff responded quickly, explained everything clearly, and made the whole process easy and stress-free. I really appreciated their patience and support throughout. Highly recommend their service to anyone looking for reliable and efficient customer support.

May 5, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

Honest people

Honest people

April 30, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

Fast and easy

Fast and easy

April 24, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

Easy application process and quick…

Easy application process and quick response. Cash Money is the #1 choice for payday loans or installment loans. Guaranteed approval.
Thank you

May 1, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

Was a simple process & good service so…

Was a simple process & good service so far. Easy access to funds and payback. Satisfied so far with the service

April 17, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 1 out of 5 stars

This Plaid or whatever it is

This Plaid or whatever it is, has royally messed up my business with you. Where I've been able to take care of my loans is as little as 15 minutes, you've made it something that takes forever now

May 3, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 3 out of 5 stars

I would have given 5 stars

I would have given 5 stars, but now that it has changed to LendDirect, the website is not easy to use as before.

April 15, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 1 out of 5 stars

I've got a loan that supposed to be…

Ive got a refund today for a loan I made 3 years ago. Thank you, you're good company when it comes to loans and customer service but, what you've done, isn't cool. You lost your reputation now because you couldn't wait 3 days to get paid back. Because of you I couldn't pay back the last loan and it's now on collection I'm hoping to get it waived. You are losing money that you should be keeping but greediness causes this.

It's better if they shut you down for 5 years or so for a lesson teaching.

April 30, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

I happy cash is always available to get…

I happy cash is always available to get a loan anytime anywhere , instance cash on line or in store , thank you for always there

April 1, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

Good as can be

April 30, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. We appreciate you!

Rated 5 out of 5 stars

Super quick and easy

Super quick, easy, and efficient options. As you repay your loan, you have access to the funds again. Auto pay direct from bank account and reminders sent from Cash Money!! Super pleased with this PLC.

March 25, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review.

Rated 5 out of 5 stars

Great service

Great experience

April 28, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for your business. We appreciate you!

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