Cash Money Reviews 

8,124
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,044 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency, ease, and speed of their overall experience, especially when needing quick financial assistance. Many people appreciate the flexible system that allows for payment date changes and quick re-borrowing once a balance is paid off. However, some customers experienced issues with payment alignment, particularly those receiving BC Disability Assistance, as the company's payment dates did not always match their schedule. A few other people also felt that recent changes impacted the user experience negatively, making the process less user-friendly.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, convenience, and efficiency. Many... See more

Payment

Clients share ambiguous opinions on payment, with many appreciating flexible payment options and quick access... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is rather easy to borrow, increase payment, and pay off loans. When clarification is needed, answers r clear, instructions r easily followed, and staff r polite and very helpful. I wrote a review... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(8,124)

961 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quick and easy

it was quick and easy to apply

April 10, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 5 out of 5 stars

fast & reliable

March 30, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 1 out of 5 stars

The process now with plaid is too…difficult

The process now with plaid is too difficult to deal with. your system use to allow an auto sign in for banking. Now you need to upload statements on top of connecting. After 14 years of useing your company I will now be using other companies that are more user friendly for the future.

April 2, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 3 out of 5 stars

Website not responsive

Website not responsive

April 1, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience. Please send us an email at CustomerService@LendDirect.ca or give us a call at 1-855-630-5363 so that we can reach out to you.

Rated 5 out of 5 stars

Line of Credit Facility at Cash Money is Awesome

The Line of Credit facility at Cash Money is awesome. I am happy to use it whenever I need. There's also a loan protecting insurance feature that comes with it at minimal price that pays your minimum payment or total payment in case you cannot work due to health reasons.

March 29, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We were happy to help. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

I have had nothing but a positive non…

I have had nothing but a positive non stressful experience with this company. Very strait forward with no bullsh*t involved. I would and have recommended this company to all my friends.

March 27, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing LendDirect.

Rated 5 out of 5 stars

Very good

Very good. My issue was easily resolve. The lady was very nice.

March 26, 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

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