Casino Gods Reviews 505

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Really poor customer services, verification team takes 3 days to reply then sends automated emails. Keep asking for information already provided to stall payments. Avoid Update Another 3 days and... See more

Company replied

Rated 4 out of 5 stars

I have recently joined casino of god's and have to say my experience has been very good up to now. Verification was straight forward and my pay out done within 48 hours despite it being Christmas! I t... See more

Company replied

Rated 1 out of 5 stars

A few weeks ago I tried to withdraw money to a card but I was advised this wasnt possible due to this being a different paymebt method, which is rubbish as I've done this on other sites which was fine... See more

Company replied

Rated 1 out of 5 stars

Long story short I used a 3rd party payment on 22nd Jan and won £5000 however they confiscated after telling me I could withdraw once I signed a declaration. However weeks or waiting and no communic... See more

Company replied

Company details

  1. Casino

Written by the company

Set up high in a realm far far away, Casino Gods is an online casino ruled by the god Prosperos, with the valiant help of Fortuna, Guardiana and other deities


Contact info

2.0

Poor

TrustScore 2 out of 5

505 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Yes they are sorting out all your…

Yes they are sorting out all your problems especially Bernand. Kindly staff

November 21, 2021
Unprompted review
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Reply from Casino Gods

Hi Zms,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Hi my name is Chris

Hi my name is Chris, Please don't make the same mistake I did and play this casino I won 3400 it toke me a week to get a answer and when a get a answer it was to say they are keeping my money because a breached the condition of the bonus, now bare in mind I struggle really bad with dyslexia went to a special needs school because of it so what I did was try phone them before accepting the conditions cause that's the only way I can understand things by talking to people there numbers don't work I have asked to speak to someone they told me no that is not possible I was telling them about my disabilities they said well that's on you not us. And because of my disabilities and because they wouldn't contact me and just explain would take 2 minutes I have lost the money I have won and they have gained even more money. I have went to the gambling commission about them. So plz stay safe and smart and stay away from them. Don't won't any1 eles going threw what I have been threw the last week.

November 18, 2021
Unprompted review
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Reply from Casino Gods

Hi Chris Mccann,

Kindly be informed that we sent you an e-mail on the 18th of November 2021.

if you have any other queries, do not hesitate to contact us directly.

Regards,
Casino Gods Team.

Rated 1 out of 5 stars

If there was an option for 0 stars

If there was an option for 0 stars, I would put 0 stars. Avoid this company! Play at your own will, but this is a friendly warning. I’m not even going to talk about the customer support, it is by far the worst I’ve ever dealt with and I went through losing a holiday with Thomas cool and had to deal with their support.

Withdrawals… 1-3 days? Yeah right. Every time you email them it takes up to 72 hours. So the first time you request a withdrawal… in 72 hours they say sorry it’s been declined, please provide XX documents. I provided them in full, then they asked to see the front and back of my bank card, so I did, in full view, hiding the middle 8 digits. They REQUESTED I DO NOT COVER UP AHY DIGITS AND RESEND FRONT AND BACK.

Well, I could go on, it’s been 8 days and still nothing. Every time I email I wait 3 days for some ridiculous excuse to why I haven’t gotten my money.

Don’t waste your money. Goto MrQ or other sites that pay out and verify instantly. Joke of a company

November 18, 2021
Unprompted review
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Reply from Casino Gods

Hi Ste B SB,

Kindly note that your deposit has been released today 22/11/2021, Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.

Regards,
Casino Gods Team

Rated 4 out of 5 stars

Had a query in regards to account…

Had a query in regards to account verification as it was outside the 72 hour period, Brandon escalated the matter for me and gave me a point of reference to resort back too!

November 18, 2021
Unprompted review
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Reply from Casino Gods

Hi Michaeljxx,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Unprofessional customer service

I am writing this review in relation to an unpleasant experience my partner has experienced with this platform, he has been a loyal customer to this platform for multiple months, there was never an issue with depositing the money, but when it comes to withdrawals there has been multiple complications, and as in result, I would appreciate an acceptable explanation.

To withdraw money, first the platform asked for proof of bank account, which we have provided, second we were asked for identification, which we also provided, we have provided all above paperwork and in fact we have provided more essential paperwork that would’ve helped quicken and further the process in a shorter period of time, the matter of this situation is, even with all the paperwork, reaching over and beyond the requirements the platform still refuses to withdraw the money, I do understand as an gaming app the company of this platform might have issues with withdrawing the money, and I do understand there would be multiple players wanting to achieve the same as us.

In relation of our understanding, I would like a professional customer care manager to contact us and hopefully get a fast, professional and reasonable reply, as for such a widely used platform for such unprofessional carrying on is ridiculous in my opinion.

With gratitude and appreciation please get back to me forthwith

November 17, 2021
Unprompted review
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Reply from Casino Gods

Hi Alice Zhang

Please be informed that due to GDPR Security, we can not provide information to 3rd party customers, therefore we kindly request the owner of the account to contact us directly.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Shocking site I withdrew £11 and…

Shocking site I withdrew £11 and received £7.24 disgrace and the games are no that good

November 16, 2021
Unprompted review
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Reply from Casino Gods

Dear Gary,

Kindly note as per our T&C's upon registration you acknowledged the below terms,

9.7. Withdrawal transactions shall incur a fee of 2.49% at point of processing, with a minimum fee of £2.99 and the maximum being capped at £19.99, or equivalent in your own currency. We may charge less in certain scenarios and the amount to be charged shall be displayed prior to the player making the request. By requesting the withdrawal transaction the player accepts the displayed fees.

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

Casino gods happy to accept potential money laundering deposits !!

Upon joining casino gods it took a very small amount of time .fill in the usual details .and also adding a card to deposit money took very small amount of time .and even when depositing amounts each transaction less than a minute .BUT THEN when it comes to withdrawing , they allow you to withdraw no problem , and with not a mention whilst on the site , they then send you an email asking to verify your account !! I didn't see this email for a while .but I think it very poor practice to only ask for verification after withdrawals are done , with no mention whilst withdrawing .they are supposed to verify us all , for money laundering etc reasons , so if I was a money launderer and just kept losing everytime , it's OK for them to take laundered money , just not pay any winnings on that money ?? Surely they should be doing more and alot quicker ??

November 14, 2021
Unprompted review
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Reply from Casino Gods

Dear Kevin,

We have looked into your account and can confirm your withdrawals are scheduled to be paid out today for you. Once paid please allow 3-5 working days for the funds to show in your account.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

Super Casino

Very friendly Support and very helpful. I would recommend everyone to play at casinogods :-)

November 13, 2021
Unprompted review
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Reply from Casino Gods

Hi Alex,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 2 out of 5 stars

It is really difficult to get hold of…

It is really difficult to get hold of customer service. In other casino the verification is complete in minites. I am waiting for a substantial withdrawal which in other places i could have in my account the same day.

November 11, 2021
Unprompted review
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Reply from Casino Gods

Dear Lora,

We can see that you have just submitted a document on your account and this is currently in review with our department for verification.

We will contact you by email once we have an update on your account.

Regards,
Casino Gods Team

Rated 2 out of 5 stars

Very disappointed with this company I…

Very disappointed with this company I have supplied all documents as requested drivers license, proof of address, card used to make payment, Apple Pay details, they are now asking for card used to make Apple Pay deposit, I have sent screenshots letting them know that my Apple Pay is connected to my debit card, details they already have, and the four digit number which is displayed is the device account number and not another credit or debit card, this is really frustrating and can understand why the reviews are so bad. I have waited over a week I will have to take this further. I have sent all the documents required and still you are not processing my withdrawals.

November 8, 2021
Unprompted review
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Reply from Casino Gods

Dear Sharon,

An email was sent to you earlier today advising you which documents are still required on your account in order to complete verification.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

Awesome and very kind and helpful 😊

November 7, 2021
Unprompted review
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Reply from Casino Gods

Hi Aleisha,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 4 out of 5 stars

Enjoy

I would like to say , I enjoy playing at casino gods, have a great selection of games that I enjoy playing , and also they offer great bonuses when available, I'm definitely going to be a regular player

November 5, 2021
Unprompted review
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Reply from Casino Gods

Hi J Smith,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,
Casino Gods Team

Rated 5 out of 5 stars

I read a great review about every…

I read a great review about every casino and it's not always true. That's why I'm going to write that everyone has to see for themselves what's good for them. I'm sure I'll come here and play again and glad.

November 5, 2021
Unprompted review
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Reply from Casino Gods

Hi Miroslav,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

Had a ton of fun

November 4, 2021
Unprompted review
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Reply from Casino Gods

Hi Marion,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 5 out of 5 stars

My support agent was very thorough and…

My support agent was very thorough and corrected the problem

November 4, 2021
Unprompted review
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Reply from Casino Gods

Hi Kelly,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

World pay issue

After easy deposits I tried to withdraw for the first time. It has been nothing but hassle. I have been told to send numerous documents which i did. My account is verified. I have done all i can on my end. I was told i would receive the withdrawal in up to 1-3 days (i didnt). I then had a chat to a agent ini which they told me i would receive my withdrawal latest the next day (i didnt). I then spoke to another agent who said they are having issues with worldpay which they did not notify me about. I have been told other casino users are having the same problem is this true or am i been fed more useless lies ?

November 3, 2021
Unprompted review
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Reply from Casino Gods

Hi Liam D,

Kindly note we sent you an e-mail Today 10th December 2021 regarding your Withdrawal.

Should you have any other queries do not hesitate to contact us.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

NEVER USE IT!!! WORST Casino

I deposited a lot of money and then won a little that I wanted to withdraw. then they asked me for account verification. I uploaded and sent everything. it's been over 3 days. I’ve been sending 5 emails since then and no one has been replying anywhere in days. another casino site did the same within 5 minutes.

WORST casino I’ve played in my life. payout fees are also beautiful!

November 2, 2021
Unprompted review
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Reply from Casino Gods

Dear Tamas,

We have looked into your account and can confirm that your withdrawals were paid out on the 03/11/2021. Please allow 3-5 working days for the funds to show in your account.

Regards,
Casino Gods Team

Rated 4 out of 5 stars

Been a pleasure to use the site.

Been a pleasure to use the site.
At 1st was abit of a pain in the butt waiting for withdrawals for weeks. But once account is verified its in account within 24hours. Which is now making the site for fun as I won't be waiting weeks on end for funds

November 2, 2021
Unprompted review
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Reply from Casino Gods

Hi Ben,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,
Casino Gods Team

Rated 5 out of 5 stars

Fantastic choice of games

So I had problems at first with some chat members when I was trying to get my account verified but I have had that sorted, the amount of games that you can play is brilliant best one I have played so far

October 29, 2021
Unprompted review
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Reply from Casino Gods

Hi James,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Casino Gods Team

Rated 1 out of 5 stars

I've been trying to get £1650 of this…

I've been trying to get £1650 of this site since may and they have just asked me to give them documents after documents can tell you one thing the experience I've had from this site trying to get my money has made me stop gambling all together you gamble your hard earned money and when you do actually win and not be rewarded is the worst feeling a gambler could go through and before you ask for more information from here my email is ryan_ohalloran@yahoo co.uk

October 28, 2021
Unprompted review
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Reply from Casino Gods

Dear Ryan,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.

Understanding your frustration, please let us point out that sometimes, the verification process and the checks performed randomly on a player’s account can take a bit longer than usual.

We can confirm that your funds have now been processed to your bank account and these should take 3 - 5 working days to reach your account.

Should you have any further queries, please do not hesitate to contact us back.

Kind Regards,

Casino Gods Team

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