No live casino it's just slot. Even the selection of slots is not that great. Some nice offers now and again and the site is easy to navigate. The worst and why this place scores so low is th... See more
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Obviously when you have a bad streak, people give the casino bad reviews, but in terms of overall operation, when you win and want to withdraw your winnings, they are deposited within 24 hours. My 4 s... See more
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I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds. UPDATE-Yes you replied,but its not processed... See more
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DO NOT USE THIS SITE. after playing a few days and getting many min payout on bonuses from games, i have just had account closed with no warning and they owe me my 5% paybacks from past day. they ar... See more
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Company details
Casino Of Dreams
Written by the company
- Casino of Dreams online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Casino of Dreams, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@casinoofdreams.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@casinoofdreams.com
- casinoofdreams.com
2.4
Poor
384 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chatted with teresa 10/10
October 23, 2025
Unprompted review
Reply from Casino Of Dreams
Hello Steven,
Many thanks for taking the time to provide Feedback, it is greatly appreciated!
We must agree with you, Teresa really is 10/10, she is simply fabulous and we will pass along your kind words to her.
Kind regards
The Casino of Dreams Team
If I could give no stars I would took…
If I could give no stars I would took over 3000 in deposits I won 2000 decided to take the loss and withdrawl had to send everything In apart from a kidney but ok to take the deposits week later still waiting keep telling me it’s with a certain team hounestly avoid like the plague the worse site av used an I have used a few bad ones
October 11, 2025
Unprompted review
Reply from Casino Of Dreams
Hello Kc,
We’re truly sorry to hear about your experience and completely understand how frustrating this situation must feel, especially after already completing your ID verification. Please know that we never intend to cause inconvenience — we simply have to follow strict regulations.
We do our absolute very best to make this process as straightforward as possible for our players and appreciate your patience while our team completes the necessary checks.
If you’re still waiting for a resolution, please reach out to our support team again referencing this review — we’ll make sure your case is prioritised and handled with care. Our Support Team are available 24/7 on Live Chat or Email. Thank you.
Kind regards
The Casino of Dreams Team
removed from promotions after months of play
The following review is copied from my review of lucky247. The two casinos are members of the same group of casinos and i was playing and depositing at both casinos at the same time with equal deposit amounts. Therefore i feel like i should rate both casinos in the same way with the same words. I received the the same treatment from both casinos without notification nor explanation from both of them.
I have been playing at this casino for several months. For some context, the vast majority of my play has been with cash only. over the last few months i have deposited several hundreds of pounds weekly. I rarely used a deposit bonus and every single day i declined the offer of free spins upon logging into the casino. As well as that on the days that i was given cash back from my previous days losses i never instantly withdrew the cash and always redeposited and continued to play. So you can see why it came as a shock to me to find out that i had been completely removed from promotions and the casinos loyalty programme when i logged in one day. I can only assume this is because all of my cash wagering had gotten me to the cusp of being at their highest rewards tier and they decided to cut me off before i reached it. No doubt the casino will quote something vague about it being a business decision and it being within the terms and conditions blah blah blah. Bottom line is that this is an appalling way to treat loyal customers. Based on my personal experience of playing at this casino it is impossible for me to recommend people play here. Find somewhere else that treats customers better.
September 8, 2025
Unprompted review
Reply from Casino Of Dreams
Hello Adam,
Thank you for taking the time to share your experience with us. We truly understand how disappointing it must have been to find that you were no longer eligible for bonuses and promotions — especially after being such a loyal player and choosing to enjoy the games mostly with your own funds.
Please know that bonus restrictions are never applied lightly, and we completely understand how it can feel frustrating when this happens without prior notice. While we can confirm that your account remains fully active and you’re welcome to continue enjoying all games using cash funds, we also recognise that this change impacts your overall experience, and we’re genuinely sorry it’s left you feeling this way.
We’ve shared your feedback with our team, as we always want to ensure that players feel valued and informed about any account-related decisions. Thank you again for taking the time to write such a thoughtful review — your input helps us improve the way we communicate and support our players.
Kind regards,
Casino of Dreams
Wade is a great guy he gave me free…
Wade is a great guy he gave me free spins. I love the games on this site
September 10, 2025
Unprompted review
Reply from Casino Of Dreams
Hello Tamra,
Many thanks for taking the time to leave a review. So pleased that you love the games on our Site!
We are biased but we also think Wade is a great guy, and was kind enough to assist you in providing some free spins.
Kind regards
The Casino of Dreams Team
Costumer service is brilliant
Costumer service is brilliant, games are great and fun. Highly reccomended for those looking for fun.
Thankss..
September 7, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Narsullah,
Thank you for the wonderful feedback! We're so pleased you're enjoying the games and our customer service, your recommendation truly means a lot to us.
Regards,
The Casino of dreams Team
Do your research before using!!!!!!!
Poor casino site. Most people probably wouldn’t ever think to check the RTP percentages on the games they play on casino sites. I do and have found this casinos RTP % to be one of the lowest I’ve ever seen. They basically keep a higher percentage of all money deposited by all players and keep for themselves as opposed to paying out to players compared to others gaming sites. The only way to achieve that is by paying out smaller prizes, you may get lucky on the odd occasion and get a big win but not as often as you would elsewhere due to them keeping a larger % of all deposits! Also the payment times on this site are terrible, when you’ve got other sites paying out within a few hours you’d think they would be competing with them but they’re not. Finally, the games catalogue is awful!
August 16, 2025
Unprompted review
Reply from Casino Of Dreams
Hello Toby,
Many thanks for taking the time to leave Feedback.
We are very sorry that you have not had a better experience. Kindly be advised that our generous RTP Rates are clearly displayed and accessible on the Website www.casinoofdreams.com
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
There are complex random number generator (RNG) algorithms in place, which are not controlled or manipulated by the casino.
We also pride ourselves in processing requested Withdrawals in as timely a manner as possible.
Please take the time to reach out to our Customer Support Team to discuss your experience further. They are available 24/7 either by Live Chat or Email. Thank you!
Kind regards
The Casino of Dreams Team
Thank you for being so helpful &…
Thank you for being so helpful & friendly Amanda
July 21, 2025
Unprompted review
Reply from Casino Of Dreams
Hello Mary,
Thank you very much for taking the time to share your lovely review. We are so pleased that you have found Amanda to be helpful & friendly!
Remember to keep in touch should you ever require assistance.
Kind regards
The Casino of Dreams Team
Fab fame and I delt with Teressa today…
Fab fame and I delt with Teressa today in customer services who was fabulous!
June 3, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Rebecca,
Thank you for the lovely feedback! We're so glad you enjoyed the game and had a fantastic experience with Teresa—she truly is fabulous!
Regards,
The Casino of Dreams Team
Nightmare casino would be more appropriate
Another money grabber!
Title says it all, easy swerve for me. Won very little in my £20 plus £20 bonus plus 100 free spins.
Got 50 free spins. Won £2. Lost that
Then deposited another £40.
Used those at 20p and 30p spins on Big Bass Splash and floats my boat. Didn’t win a bean.
I bet if the gambling commission looked this casino does not conform to the rtp rules. Their Big bass games certainly don’t
So, just swerve this lot and take your hard earned cash elsewhere
May 22, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Sean,
Thanks for sharing your thoughts. We're really sorry to hear the games didn’t go your way—luck can be tough sometimes! Just to reassure you, all our games follow the required RTP standards and are regularly checked. If you ever want us to take a closer look or help out, our friendly support team is always here for you.
Best regards,
Casino of Dreams
No table games
No table games, no live live casino, not many games. If your a all round gambler this is not the site for you. Also you get kicked out every hour and have to keep logging in.
April 27, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Adam, thanks for your feedback! We're sorry to hear the site wasn't quite what you were looking for. We're always working on improving and adding more features, so we really appreciate your input. We'll definitely pass your comments on to the team!
Best regards,
Casino of Dreams
Absolute shower of shit
Absolute shower of shit. Deposit money no problem, when you want to withdraw different story. Need ID and bank statements, then say have not received them. Customer service is awful, they say can't get through to accounts department, only available during business hours I spoke to them at 3pm, i think that's business hours . Over 2 weeks and no money, 3 hours of my life lost on phone so far chasing them, just to get brushed off. Stay clear without a doubt worst casino out there.
April 25, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Adam, we're truly sorry for the frustration and inconvenience you've experienced. We completely understand how upsetting this must be, especially when you're just trying to access your winnings. Verifications are a necessary part of the process, but it should absolutely be smoother than what you've described. Thank you for taking the time to share your feedback — it’s really important to us, and we’re working hard to improve. We have reached out through Trustpilot to request account details and look into this for you.
Best regards,
Casino of Dreams
Anything you need they sort it all out
Thank you so much explaining stuff I sort everything else for me very understanding and explain stuff very great staff
April 22, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Sarah,
Thanks for the kind words – we're just happy we could help untangle the tricky stuff. Come back anytime!
Regards,
The Casino of Dreams Team
Reply from Casino Of Dreams
Hi Geanina,
Thanks for the love! We're thrilled you had a great experience. Hope to see you again soon for more fun!
Regards,
The Casino of Dreams Team
I would like to thank Casino of Dreams…
I would like to thank Casino of Dreams live chat staff, Amanda and Paul for esculating an issue i had with bonus funds on my account.
Amanda and Paul were very polite and helpful and my issue was quickly sorted.
Casino of Dreams and sister sites live chats, can't fault them at all.
Keep it up as that's what keeps you above other sites.
March 17, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Ian,
Thank you so much for your kind words! We're delighted to hear that Amanda and Paul provided you with excellent support and quickly resolved your issue. Your feedback truly means a lot to us! We'll keep striving to offer the best experience possible. Have a fantastic time playing at Casino of Dreams! 🎉😊
Best,
Casino of Dreams
The best casino i have ever played very…
The best casino i have ever played very responsive team .All funds are paid out with out any problems. Thank you
February 24, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Anna,
Wow, thank you for the amazing feedback! We're thrilled to hear you've had such a smooth experience. We’re always here to help – happy playing!
Regards,
The Casino of Dreams Team
Easy to join sent my identity across…
Easy to join sent my identity across and was payed out no problem at all and friendly staff
March 2, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Roy,
Glad to hear it was a smooth ride! We’re thrilled you had a great experience—thanks for the shoutout!
Regards,
The Casino of Dreams Team
Casino of nightmares!
Quickly took my money, then suspended my account when I made withdrawals of over £200...still waiting for my money!!!
January 29, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Mark,
we’re sorry to hear about your experience. Account reviews are sometimes necessary for security and compliance, but we understand the frustration. Please reach out to our support team so we can check the status of your withdrawal and assist you as quickly as possible.
Thanks for your patience!
Regards,
Casino of Dreams
If my winnings are in the bank by…
If my winnings are in the bank by Monday I will be well pleased with the site.thanks as for the agent they was helpful
January 25, 2025
Unprompted review
Reply from Casino Of Dreams
Hi David,
Thank you for your feedback! We’re glad the agent could assist you. We hope your winnings are with you soon and that you continue to enjoy the site. We appreciate your patience!
Regards,
The Casino of Dreams Team
Casino of Nightmares
Casino of Nightmares more like.
If I could give less I would. Over a 12 mont period I've made over £240 in deposits, and not one single withdrawal. Like the majority of other reviews on here, it doesn't matter what game you play, you rarely receive bonus features. When you do receive bonus features you win the bare minimum, and never enough to make a withdrawal of any winnings.
All of the Pragmatic Play games that usually have Reel Drop rewards on all other UK sites, are non existent on this site which also makes me dubious as to where they get their license from.
I'd advise anyone looking for a new casino, to stay well away from Casino of Dreams. I don't mind losing a bit of money, it comes with the territory of gambling. I gave this site a chance for a number of months, and I'm sold on the fact that it's definitely a scam.
Look elsewhere.
January 24, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Aaron,
We’re really sorry to hear you feel this way and appreciate you sharing your experience. We know how disappointing it can be when luck doesn’t seem to be on your side, and we completely understand your frustration. Please know that all our games are fully licensed and regularly tested to ensure fairness.
We’d love the chance to look into your account and address any concerns you have—our friendly support team is always here to help!
Thank you for your feedback, and we hope we can turn things around for you in the future.
Best,
Casino of Dreams
Absolutely disgusting site
Absolutely disgusting site. The games are so rigged. It takes ages to get a bonus on any game, and when you finally do, the payout is always pennies. I play a game and got 15 free spins and a retrigger. So 30 spins, and had a total of 26 dead spins lol. This is always the same outcome on any game. Avoid at all costs.
January 23, 2025
Unprompted review
Reply from Casino Of Dreams
Hi there,
We’re really sorry to hear you’re not enjoying your experience. We understand how frustrating it can be when things don’t go as expected. Please know that our games are based on certified random outcomes, but we’d be happy to look into your account further. If you’d like, you can share your details via Trustpilot, and we’ll assist you in resolving any concerns.
Kind regards,
Casino of Dreams
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