No live casino it's just slot. Even the selection of slots is not that great. Some nice offers now and again and the site is easy to navigate. The worst and why this place scores so low is th... See more
Company replied
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See what reviewers are saying
Obviously when you have a bad streak, people give the casino bad reviews, but in terms of overall operation, when you win and want to withdraw your winnings, they are deposited within 24 hours. My 4 s... See more
Company replied
I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds. UPDATE-Yes you replied,but its not processed... See more
Company replied
DO NOT USE THIS SITE. after playing a few days and getting many min payout on bonuses from games, i have just had account closed with no warning and they owe me my 5% paybacks from past day. they ar... See more
Company replied
Company details
Casino Of Dreams
Written by the company
- Casino of Dreams online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Casino of Dreams, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@casinoofdreams.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@casinoofdreams.com
- casinoofdreams.com
2.4
Poor
384 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hit and miss
Like all slots can be hit and miss. Identity verification for big cash out as expected. No issues exchanging documents. Waiting for approval and should have funds within 24 hour. Amazing.
January 14, 2025
Unprompted review
Reply from Casino Of Dreams
Hi Shane,
Thanks for your review! 😊 You're absolutely right—slots can be hit or miss, but we're glad to hear you're having a great experience. It's awesome to know the verification process went smoothly for you, and we hope your funds arrive quickly. Fingers crossed for more big wins! 🎉
Kind regards,
Casino of Dreams
Casino of horrors
Just don’t waste your time signing up. I play the same slot game on a few different sites and casino of dreams is the only site that doesn’t land bonus rounds or any kind of win. Honestly it really is just dead spins. You will watch your money disappear so quickly and you will NOT land a bonus round no matter what game you play. It really is the worst site and I’m not being a sore loser because I absolutely understand what gambling is about. I’m just going off my experience of using this site for over a year. Every time I’ve deposited my money has been gone within minutes. It genuinely has been the worst site I’ve used. If you sign up you WILL end up feeling disappointed. Casino of dreams please don’t bother replying with the same old response because the only thing that people take notice of is their experience on the site and the experience is awful. Account deleted and I will never use this site again.
December 23, 2024
Unprompted review
Reply from Casino Of Dreams
Hi Emma,
We’re really sorry to hear about your experience and understand your frustration. Our goal is for every player to enjoy their time on our site, and we’re disappointed that we’ve fallen short for you. While all outcomes on our games are entirely random and fair, we appreciate your feedback and will continue working to improve the player experience.
We wish you all the best and thank you for giving us a try.
Best regards,
The Casino of Dreams Team
Nothing just no wins only site I can…
Nothing just no wins only site I can say in all my reviews that I started didn't get one bonus does draw the real gamblers in need work no bonus in 100 pound seems like another betting site living on the bread like casino 32 red same as this one wouldn't even chance it for my reader and I mean look at 32 read reviews stay safe and stay of this site
November 7, 2024
Unprompted review
Reply from Casino Of Dreams
Hi,
Thank you for sharing your feedback with us. We’re sorry to hear you didn’t have the experience you were hoping for. We aim to provide an enjoyable and fair gaming environment, and your comments help us know where we can improve. If there’s anything specific we can assist you with, please don’t hesitate to reach out. We appreciate your honesty and wish you all the best.
Best,
Casino of Dreams
Better online casino's than this one.
Better online casino's than this one.
Very poor slots and you will struggle to get a bonus. Spent near £400 on one of the slot games and didn't even get a bonus, just pathetic little payouts. I will spend elsewhere, I advise you to do the same.
October 8, 2024
Unprompted review
Reply from Casino Of Dreams
Hi Gary,
We’re really sorry to hear that you feel this way. We always strive to provide a great experience, so your feedback is important to us. If you'd like to discuss your concerns further, our support team is here to listen and assist. Thanks for sharing your thoughts with us.
Best,
Casino of Dreams
Patrick was a star today very helpful
August 22, 2024
Unprompted review
Reply from Casino Of Dreams
Hi Jordan,
Thank you so much for your kind words! We’re thrilled to hear that Patrick was able to assist you so well. He really is a star on our team. If you need anything else, don’t hesitate to reach out!
Best,
Casino of Dreams
DO NOT DEPOSIT MONEY HERE
DO NOT DEPOSIT MONEY HERE! It’s a well wrapped scam site that works on low odds for the customer. I have invested too much time into this casino of dreams site. Played numerous games and built high ‘build your jackpots’ to find you need to keep topping ur account up to get a sniff, and it only teases you with a fraction of the odds. Please do not do it to yourself. Choose a reputable site. I play for enjoyment and know my casino games. This is frustrating, I was thinking it would give me some kind of enjoyment. I give up. It just didn’t. The bonus set up is the worst. No loyalty scheme to atleast make you a feel like ur getting a little back. You have to deposit to get your wheel of fortune bonus too. I gave it an another shot and watched as the games I played give the bare minimum ‘jackpot’ that I accumulated and never got a big or even a medium sized win with regards to amount of time and money I deposited. Before you respond to my review and tell me to check your website @casinoofdreams. Do your own homework and check your website as a user
July 29, 2024
Unprompted review
Reply from Casino Of Dreams
Hi George,
Thank you for sharing your experience with us. I’m really sorry to hear that you’ve had a frustrating time on our site. We genuinely value your feedback and want to address your concerns.
Firstly, I assure you that we are not a scam site. We strive to provide a fair and enjoyable experience for all our players, and we take your feedback seriously. I’m sorry to hear that you found the odds disappointing and felt that our bonus setup wasn’t up to par.
We do offer a rewards program with weekly bonuses, and we’re always looking for ways to improve and make our offerings more rewarding for our loyal players. Information about our rewards program and bonuses is available on our website, and we encourage you to take a look if you haven't already.
If you have any further questions or need assistance navigating our rewards program, please don’t hesitate to reach out to our customer support team. We’re here to help and would love the opportunity to improve your experience.
Thank you again for your feedback, and we hope to provide you with a more enjoyable experience in the future.
Best regards,
Casino of Dreams
Think this is up there with one of the…
Think this is up there with one of the worst sites to go on for slots you never win never get a bonus even on 10p I did 400 spins and not won bonus and won total of 2p if I was you don’t waste your money on this scam site other sites better than this rubbish don’t mind losing if it’s fair and this definitely is not spent 90 pound on this and prob won like 3 pound total
July 21, 2024
Unprompted review
Reply from Casino Of Dreams
Hi there,
Thanks for your feedback. We're really sorry to hear about your experience. Our games are designed to be fair, but we understand your frustration.
Please contact our customer support team so we can look into this further. We value your feedback and want to make sure you have a better experience.
Best regards,
Casino of Dreams
Andrew was very helpful when enquiry…
Andrew was very helpful when enquiry about my withdrawal
June 6, 2024
Unprompted review
Reply from Casino Of Dreams
Hi Valerie,
Thank you for your positive review of our site.
We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Casino of Dreams
I have been using this site for a long…
I have been using this site for a long time. Good wins. Easy payout. And the customer service guy I used today Paul was amazing.
Thank you
May 22, 2024
Unprompted review
Reply from Casino Of Dreams
Hi Jade,
What a wonderful review!
We are so glad you enjoyed your experience with us. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Casino of Dreams
Quick and easy experience,James sorted…
Quick and easy experience,James sorted problem for me at once
April 5, 2024
Unprompted review
Reply from Casino Of Dreams
Hi Sue,
Thank you for your great review of our site!
Our team will continue to work hard to ensure that you always have the best experience possible. Please feel free to contact us anytime via our 24/7 Live Chat.
Kind regards,
Casino of Dreams
Loyal member let down
I've been a member of this site for a few years and never had a problem, they are good payers when it comes to small amounts but recently I've won a larger amount and they asked for me to verify my account which i did via everything they've asked and was told 48 hours to check but it's gone past that. I've been in contact with them to ask why they still haven't paid and get what feels like delaying tactics. If they do get round to paying i will give you an update. Update, after a few emails back and forth they have finally verified and paid. For this i will up it to 4 stars
January 22, 2024
Unprompted review
Reply from Casino Of Dreams
Hi Chris,
Thank you as always for your feedback, we do use the feedback gathered here to drive change internally. I'm sorry to hear that you experienced a delay in receiving your withdrawal.
In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.
If you should have any queries, our Support Team is available 24/7 to assist you via live chat and email.
Kind regards,
Casino of Dreams
AVOID this casino absolute scammers
AVOID this casino absolute scammers. So last Saturday I won £2530 and they are refusing to pay me asked me to verify my account after 6+ years ok I get they can ask u at any time so I did sent everything and more! In the mean time I’ve asked to change my address and got all the proof of them saying they will update it ect!! And guess what they never closed my account and saying they can’t accept my address document because it doesn’t match my account details well obviously not because they can’t do there jobs because they knew that was the only way to refuse my payout despite asking loads of times. Happily taken everything from me, but now it’s time to give s little something back they do all this and I don’t seem to be the only one they are doing this to hundreds!! I literally sent everything over and over even down to bank statements that have nothing to do with them yet still wanted to be nosey!! So everyone please please I can’t stress this enough stay well clear of this site the stress they have caused me is no joke and completely messed with my mental health STAY AWAY PLEASSE update my account was verified weeks ago made out they couldn’t send payment as was declined and asked me for immediate bank transfer details I’ve sent them over a week ago and still not got my pay out!!!
December 9, 2023
Unprompted review
Reply from Casino Of Dreams
Dear Charlene,
I am sincerely sorry to hear about the challenges you've faced, and I want to apologize for any inconvenience and distress this situation has caused. Your experience is certainly not reflective of the service we aim to provide, and I understand the frustration you must be feeling.
I assure you that your feedback is taken seriously, and I am committed to investigating this matter thoroughly. I understand the importance of timely and transparent communication, and I apologize for any lapse in our service that you may have encountered.
Please allow me to personally look into your case and expedite the resolution. Kindly provide me with your account details or any reference numbers associated with your case via private message, and I will ensure that our team addresses your concerns promptly.
We genuinely appreciate your patience and understanding during this process. If there's anything else you would like to share or if you have additional details that can assist us in resolving this matter, please don't hesitate to reach out.
Thank you for bringing this to our attention, and I apologize again for any distress caused.
Kind regards,
Casino of Dreams team
Savannah was friendly and helpful great…
Savannah was friendly and helpful great service as always 😀
October 17, 2023
Unprompted review
Reply from Casino Of Dreams
Hi Amanda,
Thank you for your positive review of our site.
We are glad to hear that you found Savannah very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Casino of Dreams
Withdrawal
Contacted the site regarding a withdrawal had a chat with Amanda who was really helpful. Excellent customer service.
August 18, 2023
Unprompted review
Reply from Casino Of Dreams
Hi Diane,
Thank you for leaving us a review!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. If you should have any queries, we are available 24/7 to assist you via live chat and email.
Regards,
Casino of Dreams
No Complaints
No Complaints, Theresa was very helpful with my query, currently waiting on a withdrawal but I imagine this should be relatively straight forward.
July 3, 2023
Unprompted review
Reply from Casino Of Dreams
Thanks for the great review, Dale!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Casino of Dreams
Needed to change my card details for a…
Needed to change my card details for a withdrawal and Patrick was an absolute gem and made it so easy and pleasant a really nice guy to chat and deal with
June 29, 2023
Unprompted review
Reply from Casino Of Dreams
Hi Lynnette,
Thank you for your positive review of our site. We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Casino of Dreams
Allways happy to help
Allways happy to help, so professional 10/10 sometimes we all moddy 😜 ..
May 19, 2023
Unprompted review
Reply from Casino Of Dreams
Hi Mamsol,
Thank you for your positive review of our site. We're glad you had such a good experience with us.
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
If you should have any queries, our Support Team is available 24/7 to assist you via live chat and email.
Regards,
Casino of Dreams
Very good customer service
April 20, 2023
Unprompted review
Reply from Casino Of Dreams
Thanks for the review, Joanne.
Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Casino of Dreams
Great customer service had help tonight…
Great customer service had help tonight from Rachel she was friendly and efficient helped me out in no time
April 8, 2023
Unprompted review
Reply from Casino Of Dreams
Hi Jacqueline,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Rachel.
Our Customer Service team will continue to offer you an excellent experience and we hope you enjoy yourself. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Casino of Dreams
Great chat very fast and helpfull
April 8, 2023
Unprompted review
Reply from Casino Of Dreams
Hi Daren,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you enjoy yourself.
Regards,
Casino of Dreams
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