Casino Of DreamsReviews 

385
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

100% legi customer service, pounds received with little delay but u can be sure u received them ( time to chill )

Rated 1 out of 5 stars

I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds. UPDATE-Yes you replied,but its not processed... See more

Company replied

Rated 4 out of 5 stars

Obviously when you have a bad streak, people give the casino bad reviews, but in terms of overall operation, when you win and want to withdraw your winnings, they are deposited within 24 hours. My 4 s... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS SITE. after playing a few days and getting many min payout on bonuses from games, i have just had account closed with no warning and they owe me my 5% paybacks from past day. they ar... See more

Company replied

Company details

  1. Casino
  2. Betting Agency
  3. Gaming service Provider

Casino Of Dreams

Written by the company

Casino of Dreams online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
Our response to the current situation
At Casino of Dreams, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@casinoofdreams.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

385 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

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2.5

All reviews

(385)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant, just fantastic, love this site ❤️

July 29, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Catherine,

Thank you for taking the time to leave such a kind review, I'm glad to hear you are enjoying your time with us and you're loving the site. If you have any queries, don't hesitate to get in touch and let us know. We are happy to help 24/7 via Live Chat or email.

Kind Regards,
Casino of Dreams.

Rated 1 out of 5 stars

Awful

Awful. Logged me out of the site with no notice with live funds in my account, now says my account is closed and I have been sent an email asking for ID. I have received no such email (and the address is correct as I received a password reset on it 2 minutes later from them). Support on chat we’re far from supportive and failed to listen, just telling me I’d received an email. Steer clear.

July 2, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Pips,

Thank you for taking the time to leave a review. I am sorry to hear you are having issues with the site, I would be happy to assist you with this matter. A member of our Customer Support Team will be in touch shortly looking for further information.

Kind Regards,
Casino of Dreams.

Rated 1 out of 5 stars

*casino of dreams*

*casino of dreams*
My partner and I have a gamble a couple of times a year. We don’t often do it but when we do we are able to spend a few thousand to try our luck. Last week we spent £3050.00 on my account and then my account was rejected despite there being enough funds in my account. At this point (of continuous gaming) *Casino of Dreams* site asked for an alternative payment method for deposit. Without issue or warning we then added my partners card whom I had been playing with me all night and had no issue with adding his card and payment method to my account and successfully deposited a further £1000+. After this we won around £7,000 and after gambling on we decided at £5,365 to withdraw £5,300.00 and try our luck on the remaining £65.00 on the account on the 12/06/2021. This is when casino of Dreams showed their reluctance to produce the winnings we had earned. First of all they confirmed the withdrawal request by email which was great. After that I was bombarded with emails from them asking to confirm my identity and address with utility bills driving license and passport (despite being a user of 2years+) which they never cared for before they where asked to pay out. This was when the issue of using my partners card became apparent. They then emailed saying they have new terms and conditions which means that they can void any third party transactions and any subsequent winnings and confirmed they are not going to pay out the winnings as the last deposit came from a third party card account(my partners) They will however refund my partners account of the £1000 deposited but won’t honour a win from a game which we played continuously for hours and hours before this deposit spending £3050+ the £1000 which equally allowed the win.

I have already contacted the gambling commission and financial ombudsman service over this issue

June 19, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Chelsey,

Thank you for taking the time to leave a review. I am sorry to hear you are unhappy with your experience. A member of our Customer Service Team will be in touch soon regarding this matter.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

Teresa who solved my problem.…

A young lady called Teresa who solved my problem in no time, a very understanding lady, 10/10 is my score for her.

June 17, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Tracey,

Thank you for taking the time to leave such a lovely review for us, I will pass on your compliments to Teresa. I am delighted to hear you are happy with our customer service team. If you need any assistance from us, don't hesitate to get in touch with us. We are available 24/7 via Live Chat or email.

Kind Regards,
Casino of Dreams.

Rated 1 out of 5 stars

Totally faild in Test ! Leave the casino !

Amazing service ! Nice games, not like the bored one. Good work on website, simple and clearly to use. For everyone !! Enjoy it

I was think it is trustful. I won and has been verfied very fast. I have a bank account with m wife and never had problems. Pay and pay out account should be same in all Casinos.

But they saw I won with 20€ and canceled my teansfer because I use the card ( From my married wife ) the bank account is still the same the money goes from one account and not 2 the card have the same IBAN but the credit card number (Debit Card ) have 4 other numbers at the and. Also it’s all the Same.

They blocked my tranSfer and don’t want pay it out.

Win2day/mr.Green /bet2home/ bwin all those casinos are real and payed me always out. More then 10000€

Guys pleas this casino before u lose ur nerves!!! Don’t try it I did it and I am a real guy not someone from the casino. Leave it ! Leave it leave it. Don’t give someone ur money u was work hard for !!!

June 2, 2021
Unprompted review
Rated 1 out of 5 stars

The worst website I have ever played

The worst website I have ever played. Can not imagine how rigget are slots. I have spend £2.5k on a one slot game for around 2 hours and I didn’t get the free spins either, never ever happened in my life so far I swear. Anyway, after all I could manage to cover £1k back on a computer blackjack(believe or not) and After just withdraw my money. So two days ago I received an email with “congratulations your account has been verified” and after all that today I received an email from them to send more documents over to get verified for my withdrawals... can you imagine that. Once i have been verified they asked me again to send a documents, and I believe that’s all to keep my withdrawals in their greedy pocket!!!! I don’t care for the money I care because people want somehow to enjoy and when they end up on a rigget website like this one they suffered. So listen to me and avoid this website because they will make sure if you loose or win either to make sure you will not receive your winnings!

May 25, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi AnatoliKolev,

I'm sorry to hear you have not had much luck on the games. All of our games are random and are regularly tested by an Independent Body to ensure they are fair. We also have processes for Account Verification that need to be followed to ensure withdrawals are not delayed. If you want to discuss this, feel free to come through to us on Live Chat.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

Brilliant site ive won alot of money…

Brilliant site ive won alot of money but also lost a fair share new games weekly which is a massive up from last year only thing I'd suggest is faster withdrawal if u cash out on a friday u lookin at tuesday wesnesday the week after to get ur money alot of site now using same day withdrawal which intises me more

May 13, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Steven,

Thank you for taking the time to leave such a great review for us. We are so happy to hear you are enjoying the site. Thank you for the feedback regarding our withdrawal process, I will escalate it to the relevant teams. If you need any assistance, feel free to get in touch.

Kind Regards,
Casino of Dreams.

Rated 4 out of 5 stars

Reasonable selection of games

Reasonable selection of games. Customer service (Theresa) very prompt and helpful which is necessary as a number of the website functions don’t seem to work on mobile.

April 25, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Sevvy,

Thank you for taking the time to leave such a kind review, I will pass on your compliments to Teresa. I'm sorry to hear you have some issues with the site on mobile, if you get in touch, we can take a look at this for you and try to find a solution.

Kind Regards,
Casino of Dreams.

Rated 1 out of 5 stars

Only lost time and money any other …

Only lost time and money any other sites have better bonuses and can win som money notvonly loose

April 22, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Artur,

Thank you for taking the time to leave a review. I am sorry to hear you are unhappy with the site. I'm sorry to hear you are not having much luck with our games, the games are regularly tested to ensure fairness and randomness by an Independent Body. If you get in touch with our Live Chat Team, we can review the account for any bonuses.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

Great help from Teresa on live chat

Great help from Teresa on live chat. Very prompt and no hassle at all

April 5, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi there,

Thank you very much for taking the time to leave your review, I will pass on your compliments to Teresa. If you need any further assistance, don't hesitate to get in touch. We're available 24/7 via Live Chat or email.

Kind Regards,
Casino of Dreams.

Rated 1 out of 5 stars

Surprised By the High Rating!!!

Well....signed up to this casino.....high rating on trust pilot, deposited £50 quid, crap games to be fair, not very enjoyable, boring!! so closed my account straight after...James customer service....didnt like that, I kindly asked if I could close my account as the site is not for me, next thing you know....no reply...no sorry to hear you leave take care. just the screen changed and I was self excluded!! James stop crying mate just because I didn't want to spend my money on your website!! James anyone would think you own the site!! Well crap customer service as well!! ha ha ha ha!! Listen had no issues with the games, only bet 50 quod and I play 1 spin minimum so cannot comment on the RTP, just wasn't for me, but customer service......absolute shambles!!!🤣🤣🤣🤣

April 1, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi there,

I am sorry to hear you have not had a good experience with us on the site. We would be happy to do what we can to improve your time with us. A member of our team will be in touch with you soon to ask for further details regarding your experience.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

the best casino I've ever played .

the best casino I've ever played .. very responsive team especially want to thank Mention Teresa. professionally working .. and together a really very good team and all the funds are paid out without any problem!! 5+ star!!!!

March 29, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Rettriger,

Thank you very much for taking the time to leave such a great review, I will pass on your compliments to Teresa. I am delighted to hear you're happy with the site and enjoy playing with us here at Casino of Dreams. If you need any further assistance, don't hesitate to get in touch with us via email or Live Chat, we're available 24/7!

Kind Regards,
Casino of Dreams.

Rated 4 out of 5 stars

Great casino

Great casino! One of the best.

March 23, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Leon,

Thank you for taking the time to leave such a kind review. I am so happy to hear you are enjoying the site! If you need any assistance, feel free to get in touch, we're available 24/7 via Live Chat or email.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

Excellent service from Gwen today

Excellent service from Gwen today, thanks. QUICK Withdrawl times no problems whatsoever. Great games, trustworthy company who do exactly what they promise to do.

March 19, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Sarah,

Thank you so much for taking the time to leave such a kind review, I will pass on your compliments to Gwen. I'm delighted to hear you're happy with the withdrawals, congrats on your winnings! If you need any further assistance, don't hesitate to get in touch, we're available 24/7 via Live Chat or email.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

Helpful Chat

After being unable to see my tranasctions i asked a lovely lady called Teresa on chat and she was very helpful, efficient and fast. A very smooth chat and easy to follow. Many THanks

February 16, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Styles,

Thanks you for taking the time to leave a review, I will pass on your compliments to Teresa. If you have any issues, feel free to get in touch. We are available 24/7 via Live Chat or email.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

Hi I am new to this casino and have…

Hi I am new to this casino and have asked for help quite a few times on live chat. I have been helped with my problems with a lady named rose who has been excellent. She helped me quickly and very efficiently and got me through all my dilemmas and I felt like nothing was too much trouble for her fantastic!!

February 12, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Kim,

Thank you for getting in touch and leaving such a great review, I will pass on your compliments to Rose. If you need any further assistance, don't hesitate to get in touch via email or Live Chat. We're available 24/7!

Kind Regards,
Casino of Dreams.

Rated 1 out of 5 stars

Started off ok but.....

I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds.
UPDATE-Yes you replied,but its not processed so dont lie please 🤦‍♂️. All these reviews are FAKE,which is obvious,they email you asking for it to be changed. People saying "fast withdrawals" are clearly connected to the company,as was told my withdrawal was done,still not received it 🤦‍♂️🤦‍♂️

February 8, 2021
Unprompted review
Casino Of Dreams logo

Reply from Casino Of Dreams

Hi there,

We are sorry to hear you are unhappy with our withdrawal process. We process withdrawals Monday - Friday in the late afternoon. Any withdrawals place on a Friday evening, will be processed on Monday. Once processed, the withdrawal should be with you within 2 working days. This is our standard process for every player.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

Great customer service

So far so good. Peggy in live chat was amazing. Really helpful and didn't have to wait long to connect to live chat. Good selection of games. Verified electronically but sent in docs anyway as recommended by Peggy. Just made a withdraw so hopefully they stick to their withdraw time frames. Can’t fault them so far

February 5, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Steven,

Thank you so much for this kind review, I will pass on your compliments to Peggy. We are so happy to hear you are enjoying your experience with us so far, we hope the enjoyment continues for you. Thank you for the documents, our Review Team should be in touch within 48 working hours.

If you need any further assistance, we are happy to help - 24/7 - via Live Chat or email.

Kind Regards,
Casino of Dreams.

Rated 5 out of 5 stars

fast payment..casino No 1

fast payment..casino No 1. chat 24/24, the customer service support answer very quick.

January 30, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Julya,

Thank you very much for your lovely review, we are so happy you are enjoying your time on the site and we will pass on your feedback to our Customer Service Team. If you require any further assistance, let us know via email or Live Chat. We're available 24/7!

Kind Regards,
Casino of Dreams.

Rated 1 out of 5 stars

Trash company !

Avoid this site! Bunch of frauds promote all these free bets then don’t give them out for ages until you complain about it. The wager limit is to high to. Worst gambling site I’ve ever been on ! Absolutely trash do not waste your time do not give them your money they don’t care about you !

January 26, 2021
Unprompted review
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Reply from Casino Of Dreams

Hi Robert,

We are very sorry to hear that you are not happy with your time on site so far. There is a wagering attached to bonus features, however if a player wishes to do so they can opt from bonus any time via the "my account" section on site or via live chat or email.

We were very sorry to hear that you were unhappy and have taken your feedback on board, we will pass it along to the relevant teams :)

Good Luck
Team Casino Of Dreams

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