100% legi customer service, pounds received with little delay but u can be sure u received them ( time to chill )
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See what reviewers are saying
I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds. UPDATE-Yes you replied,but its not processed... See more
Company replied
Obviously when you have a bad streak, people give the casino bad reviews, but in terms of overall operation, when you win and want to withdraw your winnings, they are deposited within 24 hours. My 4 s... See more
Company replied
DO NOT USE THIS SITE. after playing a few days and getting many min payout on bonuses from games, i have just had account closed with no warning and they owe me my 5% paybacks from past day. they ar... See more
Company replied
Company details
Casino Of Dreams
Written by the company
- Casino of Dreams online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Casino of Dreams, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@casinoofdreams.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@casinoofdreams.com
- casinoofdreams.com
2.5
Poor
385 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just for fun
Can be enjoyable if you learn to control you bets, plenty of games I find that average betting between 40p to £1 seems to push bonus rounds out
January 14, 2021
Unprompted review
Reply from Casino Of Dreams
Hi Gary,
Thank you for taking the time to leave your review. We are glad you are enjoying the variety of games. Have a great day and stay safe.
- Team COD
Fast withdrawals
I have been using them for a while now. Not always a success but that is my own doing. However the site is easy to use and enjoyable. Withdrawals are fast. Teresa from customer support is great, very helpful, friendly and professional!
January 4, 2021
Unprompted review
Reply from Casino Of Dreams
HI Rachel,
Thank you for taking the time to leave your review, We are very happy to hear that you are enjoying your time on our site :) We will pass your feedback along to Teresa and our teams.
Good Luck
Team Casino of Dreams
Vinnie was polite and helpful answered…
Vinnie was polite and helpful answered my questions promptly thanks again!
January 2, 2021
Unprompted review
Reply from Casino Of Dreams
Hi Bryony,
Thank you for taking the time to leave your review, we will be sure to pass your feedback along to Vinnie and our management team :)
Good Luck
Team Casino of Dreams
Agent was polite and helpful
December 29, 2020
Unprompted review
Reply from Casino Of Dreams
Hi TygerLau,
Thank you so much for leaving a review. I have passed this feedback on to Vinnie and the management team. We greatly appreciate the time you have taken to leave feedback.
-Team Casino of Dreams
James and rose very helpful thanks guys
November 15, 2020
Unprompted review
Complete Trust
I have been with Casino of Dreams for a couple of years now and I have to say that they are the most reliable and trustworthy casino that I have experienced so far in my long gambling career Claims are processed quickly and efficiently with no fuss I would highly recommend them
November 6, 2020
Unprompted review
theresa was a great help today
November 4, 2020
Unprompted review
Very helpful and nice customer service…
Very helpful and nice customer service advisors. Great experience
October 27, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Aleiakiri,
Thank you for taking the time to leave your review, we will be sure to pass our feedback along ot our Support and Management teams :)
Good Luck
Team Casino of Dreams
Absolutely disgusting with them so I…
Absolutely disgusting with them so I have been a loyal player of casino of dreams for some time never had a issue i finally get a decant 400 win from 20 deposited i then get told as I used my husband card that is on are joint account I will not be payed. The most disappointing thing about it i really liked playing with them as never had a issue b4 but I will never go on the site again never had a issue useing husband card b4 on other sites as it is a joint account
October 21, 2020
Unprompted review
Reply from Casino Of Dreams
Hi there,
We are very sorry to hear that you are unhappy, however our terms and conditions outline that players may not use a third party card on their accounts. We know this might be frustrating to you, however this is a security measure we have in place to ensure that we are protecting our players. While we would not be aware of other site policies, we ensure to outline this so our players are aware on the terms and conditions of our site which are available during registration, or on site :)
Should you have any further queries our support team will be more than happy to chat to you :)
Good Luck
Team Casino of Dreams
peggy who answered my chat was quick…
peggy who answered my chat was quick and efficient
October 16, 2020
Unprompted review
Clean withdrawal system
Clean withdrawal system, live chat always available, I like the games. Nice site tbh
August 31, 2020
Unprompted review
Reply from Casino Of Dreams
HI Jim,
Thank you for taking the time to leave your review, we are always delighted when we hear a happy player :) We will be sure to pass along your feedback.
Good Luck
Team Casino Of Dreams
excellent service withdrawel system…
excellent service withdrawel system very quick indeed and also the communication is brilliant
August 29, 2020
Unprompted review
Be wary of this site
Never had a problem until my last withdrawal. It was processed on 3rd of August but still not reached my account. Casino of dreams stated once processed there is nothing they can do and state the bank are holding the money. The bank has not received any payment from them. So £200 has just vanished leaving me out of pocket. Not the way to treat customers. I have now closed my account. Not happy!!!
August 10, 2020
Unprompted review
Reply from Casino Of Dreams
Hi there,
We have reached out to you privately to verify the account you were referring to and have not received a response from you, please do get back in touch with us if the issue has not been resolved to your satisfaction.
Casino Of Dreams Support
Vinnie was amazing really helpful guy
July 31, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Margaret,
Thank you for taking the time to leave your review, we will be sure to pass your feedback along to Vinnie and our management team :)
Good Luck
Team Casino of Dreams
The site is good
The site is good. I love the old games mixing with the new.
Payment of any winnings is very reasonable and once approved will be in your bank one day max 2 days.
Only one criticism and that is google does not allow play of the old games and if I play them I have to use Microsoft edge. Edge is slower than Google with the upload of the newer games
July 8, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Biggirl,
Thank you for taking the time to leave your review, we are delighted to hear that you are enjoying your time on site and will be sure to pass your feedback along to our teams :)
Good Luck
Team Casino Of Dreams
Fantastic service and games to play
July 5, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Peter,
Thank you for taking the time to leave your review, we will be sure to pass your feedback along to our team :)
Good luck
Team Casino of Dreams
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