100% legi customer service, pounds received with little delay but u can be sure u received them ( time to chill )
Company replied
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See what reviewers are saying
I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds. UPDATE-Yes you replied,but its not processed... See more
Company replied
Obviously when you have a bad streak, people give the casino bad reviews, but in terms of overall operation, when you win and want to withdraw your winnings, they are deposited within 24 hours. My 4 s... See more
Company replied
DO NOT USE THIS SITE. after playing a few days and getting many min payout on bonuses from games, i have just had account closed with no warning and they owe me my 5% paybacks from past day. they ar... See more
Company replied
Company details
Casino Of Dreams
Written by the company
- Casino of Dreams online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Casino of Dreams, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@casinoofdreams.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@casinoofdreams.com
- casinoofdreams.com
2.5
Poor
385 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
vinnie was really helpful and quick…
vinnie was really helpful and quick cashouts. really good site
June 26, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Claire,
Thank you for taking the time to leave your review. We will be sure to pass your feedback along to Vinnie :)
Good Luck
Team Casino of Dreams
Great casino
Great casino, Teresa on live help sorted all my needs and answered all my questions
June 11, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Sarah,
Thank you for taking the time to leave your review, we will be happy to forward your feedback to Teresa and our management team :)
Good Luck
Team Casino of Dreams
I recently signed up to join Casino of…
I recently signed up to join Casino of Dreams. I was having an issue signing up as there was no drop-down option for Malta. I joined the Live Chat and was assisted by Vinnie who was excellent. Knowledgable and professional to his core. Thank you for all of the help!
June 8, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Thomas,
Thank you for taking the time to leave your review, we will be sure to pass your feedback along to Vinnie and our management team :)
Good Luck
Team Casino of Dreams
Seriously people you need to avoid this…
Seriously people you need to avoid this site at all costs . Grossly unfair chances of winning . I played roulette and yes , you guessed it . Ball landing in numbers you have no chips on 2 to 3 times on the run but never 2 to 3 times on the run on your best numbers . Have now emailed them to close my account but as usual they come out with their computerised response . DONT GO THERE PEOPLE THEY ARE CON ARTISTS
Just to add , the company has just accused me of having mental health issues because I want to close my account . That’s the kind of people you are dealing with .
May 20, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Paul,
We are very sorry to hear that you did not have much luck on our site, We can assure you that our games are completely random and tested for randomness on a regular bases.
Here at Casino of Dreams, while games are random and we cannot guarantee a win, we provide our players with entertainment in a fun and safe environment,.
In relation to your closure request I will have a member of our customer support team reach out to you and look into your account for you.
Good Luck
Team Casino of Dreams
Best customer service ,always helpful…
Best customer service ,always helpful people ,today someone assist me her name was Taresa she was so kind and helpful
May 19, 2020
Unprompted review
Very good support on chat and helpful…
Very good support on chat and helpful every time. Fast support and nice people.
May 12, 2020
Unprompted review
Rubbish site and they make it…
Rubbish site and they make it impossible to close your account !
You go on live chat and they tell you they cant close your account unless you email them,and then you email them they then ask for proof of identity but for depositing they don't ask for this, but now to close my account they need that documents worst site ive seen !
May 10, 2020
Unprompted review
Fast service
March 12, 2020
Unprompted review
Good selection of games and fun !
February 18, 2020
Unprompted review
Thieves
This is a company of THIEVES who are not to be trusted. Originally signed up with them way way back on 6th November 2018, via TopCashBack. It has now been over 1 year and they have completely failed to honour their cashback agreement. In the previous 1.5 years I have signed up to around 30 various companies via TopCashBack, and not had an issue with this service from any other company apart from Casino of Dreams. Do not use this company they are dishonest thieves who do not honour their debts.
EDIT: I have also looked back at some other reviews and see another user posted the exact same problem a couple of months ago, to which no reply has been received on here (although they clearly reply to some other reviews). As far as I am concerned lack of any response just shows further guilt - AVOID!!!
January 30, 2020
Unprompted review
Very polate and fast as a rocket!
Very polate and fast as a rocket!
Thank James!
January 29, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Aleksandr GB Golikoff
Thank you for taking the time to leave your review! We will be sure to pass your feedback along to James and our management team :)
Good Luck
Team Casino of Dreams
I don’t know what rate it I recently…confused
I don’t know what rate it I recently deposited 1000 and in 7 days reached 81000 Yh eighty one thousand pound I kept on reversing my transfer so I just found out they closed my account I couldn’t care less they better send me my money
January 17, 2020
Unprompted review
Reply from Casino Of Dreams
Hi Khalif,
Congratulations on your big win! I can see that a member of our customer support team has been in touch with you regarding your account, they will be able to answer any questions you might have :)
Good Luck!
Team Casino of Dreams
Excellent company
Excellent company. All the Staff are on the ball all the time. No problems what so ever
December 24, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Natasha,
Thank you for your kind words :)
We will be sure to pass your feedback along to our support and management teams :)
Good Luck
Team Casino of Dreams
100% all round
December 7, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Ian,
Thank you for your amazing review :) We are very happy to hear that you are enjoying your time with us :)
Good Luck
Team Casino of Dreams
Good customer service on chat spoke…
Good customer service on chat spoke with Theresa and it was a/ direct conversation b/ quick c/ to the point d/ resolved enquiry Thank you Theresa
November 29, 2019
Unprompted review
Withdrawal
Teresa was quick and efficient and honest and sorted my issues out straight away thankyou
November 29, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Steven,
Thank you for your kind words, we will be sure to pass your feedback along to Teresa and our management team :)
Good Luck
Team Casino of Dreams
Avoid!!
Avoid!!! Scam.. try a different casino like Chumba casino or lv cafe
November 27, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Alfonso,
Thank you for your kind words, we will be sure to pass your feedback along to Teresa and our management team :)
Good Luck
Team Casino of Dreams
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