My experience with Lisa checking my teeth impressions for my aligners has been easy to do once i found the live chat option. I would definitely recommend based on my experience so far! Good service,... See more
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Review summary
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Reviews shaping this summary
It’s a little daunting sorting your teeth straightening kit this way but way cheaper.. I had initial joining issues to complete my impressions but Sam perseverance supported me to join. He was great a... See more
I had a video session with John. After doing the tester by myself and not realising 30secs means 30secs, having the video session meant I was guided throughout and successfully managed to get my impre... See more
Company replied
I’m updating my review following the resolution of my complaint. My treatment did not progress as expected, and towards the later stages I had concerns about gaps developing between my fron... See more
Company replied
Company details
Written by the company
Caspersmile.uk is dedicated to helping people achieve a confident, beautiful smile through high-quality, affordable, and easy-to-use dental solutions. We specialise in clear aligners designed to straighten teeth comfortably and discreetly, offering an accessible alternative to traditional braces. Our goal is to make the journey to a better smile simple, transparent, and stress-free for every customer. From the moment you visit our website, we aim to provide a smooth and supportive experience. Our team works hard to ensure that every customer receives clear guidance, reliable service, and timely updates throughout their treatment. We understand that every smile is unique, which is why our products are crafted with care and precision to deliver effective, noticeable results. At Caspersmile.uk, customer satisfaction is at the heart of what we do. We take pride in offering quick delivery, responsive support, and products you can trust. Whether you're starting your smile transformation or looking for quality dental care products, we’re here to help you every step of the way. We are grateful for every customer who chooses us and values their feedback as we continuously work to improve our services. Your smile matters to us, and we’re committed to delivering an experience that reflects that.
Contact info
United Kingdom
- +44 20 4634 3227
- team@caspersmile.uk
- caspersmile.uk
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Given two stars for initial…
Given two stars for initial communication and delivery, however my teeth did not align as per the smile projection - when I approached them about this I received no response, so essentially wasted money on aligners that didn't align, not impressed
January 1, 2026
Unprompted review
Had Jim to talk me through the process
Had Jim to talk me through the process. I didn’t do my moulds very well so need a 4d scan of teeth to get the correct retainers. Jim was very patient and kind. One of the trays was too small for my mouth which is no one’s fault!
May 19, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for sharing your experience with us. We’re very pleased to hear that Jim was patient, kind, and supportive while guiding you through the process.
We understand that impressions can sometimes be difficult, and we’re glad the next step with the 3D/4D scan will help ensure the correct fit for your retainers. We truly appreciate your understanding regarding the tray size as well.
Thank you again for your patience and support throughout your smile journey with CasperSmile!
Shakey start but good service!
Bit of a shakey start after I felt almost pressured to buy but received the kit fast (ordered Monday afternoon received Thursday). Went to book on for the call (didn’t know you could do it yourself and send in pics) and was told over a 2 week wait! Said I had 15 mins to purchase the kit for the deal but wanted me to wait 15 days to do the impressions! Called and got through to David who found me a slot 4 days away. Just had the call, Sam was very helpful and talked me through it and got them done first time! Let’s hope the aligners come as fast!
May 19, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for sharing your honest feedback with us. We sincerely apologize for the initial experience and understand your frustration regarding the scheduling delay.
We’re very pleased to hear that David was able to assist you promptly and secure an earlier appointment for you. It’s also wonderful to know that Sam made the impression session smooth and successful on the first attempt.
We truly appreciate your patience and support, and we’re excited for you to continue your smile journey with CasperSmile. We hope your aligners arrive just as quickly!
This was very useful and professional
This was very useful and professional. Thanks Jim!
May 19, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for your kind feedback! We’re delighted to hear that you found the session useful and professional.
Jim will be very pleased to hear your kind words. We truly appreciate your support and look forward to continuing your smile journey with CasperSmile!
I purchased the dual aligners online…
I purchased the dual aligners online however incurred an issue with booking a videocall and then this being cancelled and unable to get rebooted for another 3 weeks. I was contacted by David Abraham who was pleasant and professional ansld rectified the issue immediately. I was grateful and impressed with the customer service received.
May 19, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for sharing your experience. We sincerely apologize for the inconvenience caused with the video call scheduling and the delay in rebooking.
We’re delighted to hear that David Abraham was able to assist you promptly and resolve the matter professionally. Your kind words and appreciation for the customer service truly mean a lot to us.
Thank you again for your patience and support, and we look forward to continuing your smile journey with CasperSmile!
Really good costumer service.
Really good costumer service. Great communication and support with any problems. I can't comment on my teeth yet as I haven't started that journey. But so far I'm very impressed with the company.
May 18, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for your kind words, we’re thrilled to hear you’ve had a great experience so far, and we look forward to being part of your smile journey!
Would recommend
My experience was great. i would recommend caspersmile due to them being the most affordable I could find. Alongside this the customer support was helpful and the aligners always arrived before I needed them.
May 10, 2026
Unprompted review
Reply from Caspersmile
Thank you for your wonderful feedback, we’re so glad you found CasperSmile affordable and reliable, and that our support team could make your experience a great one!
David Abraham was very help today
David Abraham was very help today, thank you
May 14, 2026
Unprompted review
Reply from Caspersmile
Thank you for your kind feedback, we’re glad to hear David Abraham was able to assist you today!
Good experience with Sam
Good experience with Sam, he made the impression taking process very straightforward. Thanks!
May 14, 2026
Unprompted review
Reply from Caspersmile
Thank you for your kind words, we’re so glad Sam was able to make the impression-taking process easy and stress-free for you!
Up until now there has been a few bumps…
Up until now there has been a few bumps with communication and the length of time of the process but a lovely phone call with david just now put my mind at rest and has assured me 3 and a half weeks the aligners will be at my door.
May 14, 2026
Unprompted review
Reply from Caspersmile
Thank you for your patience and honest feedback, we’re glad David could provide reassurance, and we’re excited for your aligners to arrive soon!
jim was very helpful on the video call !
May 13, 2026
Unprompted review
Reply from Caspersmile
Thank you for your feedback, we’re glad Jim was so helpful during your video call!
Sam was amazing highly recommend
Sam was amazing highly recommend, will definitely use again.
May 12, 2026
Unprompted review
Reply from Caspersmile
Thank you for the great review, we’re thrilled Sam made such a positive impression, and we can’t wait to assist you again in the future!
Reply from Caspersmile
Thank you for the feedback!
Dubious
Apparently, mould cases don’t fit and advised to pay for a 3D scan, after chasing all week not had any replies to calls or emails.
May 11, 2026
Unprompted review
Reply from Caspersmile
We’re very sorry for your experience and are committed to resolving it, please share your concerns with us at team@caspersmile.uk so we can check and make things right.
I am So happy with my purchase
I am So happy with my purchase, I started my journey with lisa and she has been nothing but amazing! She’s been golden the whole way and hasn’t let me down. I recommend this company to anyone looking for a perfect smile and amazing service
May 11, 2026
Unprompted review
Reply from Caspersmile
Thank you so much for your kind words, we’re thrilled to hear Lisa made your journey such a positive experience, and we truly appreciate your recommendation! 😊
Jim was super helpful and patient when…
Jim was super helpful and patient when helping me take my impressions. It took a couple of video calls to get mine right as I needed different size trays in the end. But Jim guided me perfectly and I would highly recommend caspersmile based on my experience so far :)
May 11, 2026
Unprompted review
Reply from Caspersmile
Thank you for your wonderful feedback, we’re delighted to hear Jim was able to support you throughout the process and make your experience a positive one! 😊
Lisa was very professional and quick…
Lisa was very professional and quick with responses, assured me that my next batch of aligners are to arrive soon! :) very happy so far with everything!
May 11, 2026
Unprompted review
Reply from Caspersmile
Thank you for your kind feedback, we’re so glad to hear you’re happy with the service and that Lisa was able to assist you promptly! 😊
Do not give them your money!
I paid for an Invisalign programme for my bottom teeth with Caspersmile, the impression pack did not give sufficient instructions I then had weeks waiting time to even here back about the impressions and whether they were good enough, once on a call I was then told I need to go to a clinic for impression scans at additional cost to me (I was offered a clinic over 4 hours drive away), upon being told this I said I am no longer wishing to have the treatment plan and would like a refund. Since then I have had to chase for any type of contact, have verbally and documented that I just want a refund and still 5x weeks later I have not had my money back. I have now had to raise a trading standards case through citizens advice as nothing else seems to be working to get my money back.
Please please avoid using this company at all costs as they are awful and I am starting to believe the may even be a scam business.
CasperSmile have still not even acknowledged my request for a refund and instead offered me a clinic for scan closer to my home that they will reimburse the cost of) obviously I have said no as I no longer trust this “business” especially not believing that they will actually reimburse any money!
May 9, 2026
Unprompted review
Reply from Caspersmile
We’re very sorry for your experience and are committed to resolving it, please share your concerns with us at team@caspersmile.uk so we can check and make things right.
Very good very helpful couldn’t have…
Very good very helpful couldn’t have asked for better thankyou
May 9, 2026
Unprompted review
Reply from Caspersmile
Thank you for your kind words! We’re delighted to hear you had such a positive and helpful experience.
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