castleassociates.org.uk Reviews 

317
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was really apprehensive about using these services to engage a Union Rep as I’d never been in this position. However, my experience Using Castle has been excellent. Firstly the service from... See more

Company replied

Rated 5 out of 5 stars

Ash was incredibly supportive, knowledgeable and a true expert in the field. During a very difficult time with my employer, he knew all the right questions to ask and exposed HR failings in the compan... See more

Company replied

Rated 5 out of 5 stars

Excellent first class professional help & advice from Castle Associate's, answered my redundancy query quickly, clearly & efficiently. Getting nowhere on the websites so thought I'd try the personal t... See more

Rated 5 out of 5 stars

Excellent Representation My initial contact and conversation with Castle associates, was a very helpful receptionist who was very reassuring and quickly had arranged a call back with the Un... See more

Company replied

Company details

  1. Employment Consultant

Written by the company

We offer specialist employment law support, advice, and representation to help employees facing difficult situations at work, throughout the UK. We can provide a Trade Union Representative for Non-Members. Don't worry if you're not a member of a union, our fully qualified and experienced Trade Union representatives are on hand to help you with any concerns you may have with your employer and any issues you may face while in employment. We offer a 'pay as you go' service


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

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4.8

All reviews

(317)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm really surprised and impressed by…

I'm really surprised and impressed by the help they gave me. Surprised because they gave a genuine free legal advice within an hour of me sending in my inquiry. They didn't push me into any further arrangements for their services and the information they gave was really useful. So, impressed overall! If I do need further legal help, I'll certainly be reaching out to them again.

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

After many phone calls to varies…

After many phone calls to varies companies/bodies to assist with a particular matter, I contacted Castle Associates who, after a brief phone call, give me clarity on the situation and helped me deal with the matter in hand in a confident and professional manner. Without their excellent help I doubt i would have managed to reach the result I have. Thank you so much, your assistance, kindness and sympathetic approach to my problem it was helpful and very much appreciated.

July 21, 2020
Unprompted review
Rated 5 out of 5 stars

A JOB WELL DONE!

It was a very stressful time at work for me, where I was being victimised. I was absolutely devastated by the whole situation. On speaking to Castle Associates, I was reassured that my case could be dealt with. A very big thank you to Castle Associates, for their expert advice and for putting me in touch with one of their Trade Union Representatives. Trevor supported me through the whole situation and if it was not for his knowledge, expertise and continuous support I could have lost my job and home. Thank you very much Trevor for always being at the end of the phone when I was so worried and loosing my mind. I recommend this service to anyone who finds themselves in same predicament as me.

April 14, 2020
Unprompted review
Rated 1 out of 5 stars

Awful company, terrible customer service - AVOID.

Awful company, terrible service and no help whatsoever provided.
I managed to get more advice and support from researching online and speaking to my own network.
Even after documenting the lack of work done (despite paying the £300 deposit fee) and writing a formal complaint I wasn’t able to get all my money back.
It honestly seems like a sham of a company that takes advantage of people in vulnerable positions. I would never recommend them or use them again. Don’t waste your money.

January 24, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding ! The advice given is excellent.

Castle Associates have given me support and advice at every step of an arduous time with my employer. Their knowledge has helped empower me to turn around what has been the single most difficult time of my working life. All done at very affordable rates.

January 14, 2020
Unprompted review
Rated 5 out of 5 stars

On point

On point, she only asked me a few questions and she understood my entire case. The advisors was extremely supportive and enabled me to put together a strong defense. The process for receiving the advice was quick efficient and efficient. I'm so pleased I discovered Castle associates. They are the best advisors and advocates going.

November 19, 2019
Unprompted review
Rated 5 out of 5 stars

Hugely Reassuring and Informative

Having this facility is an extremely useful and reassuring service. Many people feel very confused about most aspects of law, particularly employment law. Following two sets of advice from Castle Associates, I am reassured and much better informed of my rights and potential outcomes, much more so than relying on my employers HR department (who are often not necessarily looking out for the employee despite protestation).
Thank you very much for your help, and I would recommend to everyone.

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

I was in a very stressful situation at…

I was in a very stressful situation at work, where I was being bullied, harassed and victimised. I was absolutely devastated and emotionally drained by the whole affair. On speaking to Adrian at Castle Associates, he gave me the relevant information needed and the confidence to press on and challenge those involved. I can't thank Castle Associates enough, not just for their expert advice and empathising with my situation, but also for putting me in touch with one of their Trade Union Representatives, Trevor. Trevor supported me through the whole situation and if it was not for his expertise and continuous support I may have lost my job, my sanity and my dignity. I can't thank Trevor enough. I can personally recommend this service to anyone in the same predicament.

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

Very helpful

I got a call back from them on the same day and it's been very helpful and understanding
Many thanks

August 5, 2019
Unprompted review
Rated 5 out of 5 stars

What an amazing team!!! And a special thanks to Brian Lashley

What an amazing team. I recently found myself on suspension after a call of mine was monitored by the company i work for. I felt at the time that it was unfair and did acknowledge the mistake straight away. The company decided to proceed to a disciplanry and i was amazed as i had an exemplary record over my 5 years of service. When i contacted Castle Associates for guidance and help they put me through to lynssey who explained straight away what they felt was the issue and advised in a calm and helpful way. Lynssey was brilliant and very much about being honest and upfront. Felt like i had support for the first time since the allegation. I paid the fee and was put intouch with a local trade union rep named Brian Lashley. Brian was instrumental, fantastic and a true professional. He sat me down and reviewed everything. Asked questions, liased with the company on my behalf and took all the worry and pressure away from myself and the family. There isnt enough good words in the english dictionary to describe how brilliant brian was and is. I could not thank him enough. After the hearing i felt that i was unable to remain with the company so i decided to hand in my resignation and the company accepted straight away with a full notice period being paid. The allegatiins to best of my knowledge have been dropped also. I can finish by saying that if anyone reads this review and is in a circumstance were you have been brought to a disciplanry and you feel that its not right then definitly ring Castle Associates. Amazing team and would recommend Brian Lashley to anyone. Thank you to the telephony team and Lynssey also.

July 26, 2019
Unprompted review
Rated 5 out of 5 stars

Don't Suffer alone. ...

from a very horrible 2 years of \ grievances with my work manager and work place of. 10years . I unfortunately was left at a dismissal hearing with no representation or Union member to help me show and explain my i side of the issues involved
It was a lady Called ' Laura who is from the Castle Asscoates Services , The best and most Correct decision Imade that day was indeed asking for support as they were fast Postwe. knowledgable,highly supportive and very professional.
A massive thank you Laura ...you saved the day and felt totally safe and happy to face the dismal with you by my side .
I would say to anyone going through a tough time at work with problems to get on the phone and stop the stress and worry and aprehemsuon involved and dont suffer alone . Get castle associates on board with you and rest assured from me that you will be in the best hands for a a positive outcome .
I am defiantly becoming a Permanent Member.
Many thanks
Mandie Miller

July 18, 2019
Unprompted review
Rated 5 out of 5 stars

Saq, the best representative in the world!!!

Not free at all, quite poor response and very long waiting time for replies or any information on first (few) attempted contacts, However, Once I got someone assigned to my case, everything run smoothly, and I was made feel as an important and valued person; it might all have been just that the person allocated to me was AMAZING and therefore the reason why my rating is high, as well as their very fair pricing! Saq was the best person that anyone could wish giving my desperate situation. I can truly say that if it wasn't for him the situation might have got me into a worst Mayor Depression.

July 17, 2019
Unprompted review
Rated 4 out of 5 stars

I only had a 15 minute phone…

I only had a 15 minute phone consultation but they were brilliant. I learnt more in that time than I did in days trying to find out myself. If you have a work issue, get advice straight away otherwise you may regret it. Had I needed to take things further I would have used them, without a doubt

July 12, 2019
Unprompted review

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