Amazing service by the Castle Bell team, ordered in the morning, messaged requesting pick up rather than posting out, communication was great when one item no longer available, packaged up lovely read... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent and friendly service. Fast postage and fast response to email enquires. Outstanding quality and crystals well wrapped and protected for postage. Highly recommend. Have ordered a few times.... See more
Well packaged, lovely quality glass and colourful ornaments. Love seeing the 'rainbow' effect in the tear shape glass gem that hangs freely below the main ornament. I love the so much I am going to bu... See more
Great communication ..My question was answered straight away....Awesome selection of gifts..suncatchers..crystals etc..Beautifully made and boxed...Fast delivery....Highly recommend..I will be orderin... See more
Company details
Written by the company
Independently owned small business with an online presence and High Street shop. We have a great range of crystals & art glass that make terrific gifts for birthdays anniversary's or to keep for yourself !
Contact info
5-7 Clwyd street, LL151HF, Ruthin, United Kingdom
- 01824 707979
- info@castlebellgifts.co.uk
- castlebellgifts.co.uk
4.9
Excellent
809 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Castle Bell
Sylvia - thank you for your review - its mean a great deal to our small business. Thank you :-)
It was so beautiful
It was so beautiful, I’m really nicely Packed, I will definitely buy more from you. Thank you very much Mrs Warne
April 23, 2024
With love and effort
Good products. Beautifully packaged and came with a lovely handwritten thank you card in an envelope which really made me smile. It shows the love and effort seller puts into their business
April 29, 2024
Great customer service!
I bought two items, a lovely windchime and a beautiful glass bluetit sun catcher as a gift for a family member( they absolutely love it). Website was easy to use, delivery quick and the hand written thankyou card was a very nice touch! 😁😍
April 5, 2024
It was fast delivery and love the…
It was fast delivery and love the little thank you card
March 28, 2024
Buying from castlebell gifts is always…
Buying from castlebell gifts is always a pleasure the gifts are very good quality the glass is beautifully decorated and crafted I would highly recommend Helen & castlebell gifts they make sure anything ordered is very well packaged and respond to any queries quickly & professionally nothing is too much trouble I will continue to use them for gifts
April 4, 2024
Reply from Castle Bell
Paula - thank you so much for your review - it means a great to us that you took the time to do this. We are pleased you are happy with the products & service :-)
Birthday gift for my daughter…
This recent order was a birthday gift for my daughter. It came well packet and with a lovely thankyou card. I appreciate this little extra touch. Thankyou and will order again ☺️
March 27, 2024
Reply from Castle Bell
Thank you for your review & kind words - it means a great deal to our small business like ours
Great online shop
Lovely selection of gifts. Will shop here again. Delivery was on time as quoted.
March 26, 2024
Reply from Castle Bell
Mary thank you for your review & support. I'm pleased you liked your purchase
Glass Angels
I purchased two glass Angels. They were packaged with care. There was a lovely hand written thank you card which was such a nice touch and felt personal to me and my purchase. Will definitely use Castle Bell again for unique gifts.
March 13, 2024
Reply from Castle Bell
Many thanks for your review - we are very pleased you liked your purchase and even more that you'll use us again ! Thank you
The gift arrived well packaged.
The gift arrived well packaged.
The recipient loved the sheep suncatcher. Its beautiful and unusual
March 4, 2024
Reply from Castle Bell
Thank you Tina - I'm pleased your friend liked her gift & thank you for the review
Beautiful crystals delivered quickly…
Beautiful crystals delivered quickly and safely ..
February 27, 2024
Reply from Castle Bell
So pleased you liked your order - thank you for your custom.
Great experience
Parcel arrived on time, item as shown but with a lovely hand written thank you note together with a little stand, little touches make a big difference 😀
March 4, 2024
Reply from Castle Bell
Thank you for your review it makes a difference to a small business like ours - thank you
Very pleased with my purchase …
Very pleased with my purchase it's beautiful and customer service is great will definitely be ordering from this company again.
February 26, 2024
Reply from Castle Bell
Georgia - thank you for your custom & review. So pleased you are happy with your purchase and plan on returning too ! Thank You
Reply from Castle Bell
Many thanks for your review Sandra pleased you are happy with the goods.
I love all things I get one nicer than…
I love all things I get one nicer than other thanks
February 1, 2024
Reply from Castle Bell
So pleased you are happy Shona ! Thank you.
Always friendly and their products are outstanding.
I recently made a purchase from this business, and I am extremely satisfied with the entire process. The website was user-friendly, the ordering process was seamless, and the product arrived on time and in perfect condition. The team is always friendly and their products are outstanding.
January 31, 2024
Reply from Castle Bell
A great review - thank you for your custom & support for a small biz Sharon
Reply from Castle Bell
Thank you so much for your review ! Much appreciated.
Great range of interesting gifts
Great range of interesting gifts, I am very pleased with the one I ordered which was well packaged and arrived promptly.
January 18, 2024
Reply from Castle Bell
Thank you for your support & review Michael. Much appreciated
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.