Castle Bell  Reviews 

809
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Amazing service by the Castle Bell team, ordered in the morning, messaged requesting pick up rather than posting out, communication was great when one item no longer available, packaged up lovely read... See more

Rated 5 out of 5 stars

Excellent and friendly service. Fast postage and fast response to email enquires. Outstanding quality and crystals well wrapped and protected for postage. Highly recommend. Have ordered a few times.... See more

Rated 5 out of 5 stars

Well packaged, lovely quality glass and colourful ornaments. Love seeing the 'rainbow' effect in the tear shape glass gem that hangs freely below the main ornament. I love the so much I am going to bu... See more

Rated 5 out of 5 stars

Great communication ..My question was answered straight away....Awesome selection of gifts..suncatchers..crystals etc..Beautifully made and boxed...Fast delivery....Highly recommend..I will be orderin... See more

Company details

  1. Store
  2. Collectibles Store
  3. Gift Shop

Written by the company

Independently owned small business with an online presence and High Street shop. We have a great range of crystals & art glass that make terrific gifts for birthdays anniversary's or to keep for yourself !


Contact info

4.9

Excellent

TrustScore 5 out of 5

809 reviews

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4.9

All reviews

(809)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, the items we bought are delicate but were packed very carefully and even a nice note was enclosed.
So, a very pleasant purchase, very happy customers thanks.

January 23, 2024
Castle Bell  logo

Reply from Castle Bell

Thank you for your review & custom James - pleased you were happy with your purchase

Rated 5 out of 5 stars

A beautiful Westie brooch

A beautiful Westie brooch, promptly delivered, excellent packing.
A first class service all round.
Would highly recommend

January 22, 2024
Castle Bell  logo

Reply from Castle Bell

Please you were happy with your westie brooch Sue. Thank you for your custom and review.

Rated 4 out of 5 stars

Boxes a little crushed on delivery

Boxes a little crushed on delivery

January 19, 2024
Castle Bell  logo

Reply from Castle Bell

Jane - i'm sorry about your boxes and i little late to reply to you. However if you would like some new boxes sending we are happy to that. Send us an email to info@castlebellgifts.co.uk asking for the boxes only. Our apologies.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Will definitely buy from again. Great communication, so helpful and quick to post. Although there was a slight issue with my order they were super helpful to fix it.

December 13, 2023
Castle Bell  logo

Reply from Castle Bell

Charlotte thank you for your custom & review. Im pleased the issue was resolved. Thank you

Rated 5 out of 5 stars

Excellent service!

Amazing service by the Castle Bell team, ordered in the morning, messaged requesting pick up rather than posting out, communication was great when one item no longer available, packaged up lovely ready for a friend to collect that afternoon. Will definitely shop here again and hopefully pop in in person next time. Thank you! My boys will love the puppets 🥰

November 27, 2023
Rated 5 out of 5 stars

Great quality of items

Great quality of items, easy to use website, updated on progress of order, despatch and delivery, delivered on time even during busy Christmas delivery time, items were really well packed to prevent any damage during transit.

December 1, 2023
Rated 5 out of 5 stars

Fully recommend Castle Bell gifts

Castle Bell Gifts were fantastic to deal with. They didn't have what I ordered anymore, but they quickly offered me a resolution that I was more than happy with. Brilliant customer service, couldn't be happier.

November 24, 2023
Rated 5 out of 5 stars

Beautiful colourful glass ornaments

Well packaged, lovely quality glass and colourful ornaments. Love seeing the 'rainbow' effect in the tear shape glass gem that hangs freely below the main ornament. I love the so much I am going to buy more. They would also make beautiful presents.

October 26, 2023
Rated 5 out of 5 stars

Excellent and friendly service

Excellent and friendly service. Fast postage and fast response to email enquires. Outstanding quality and crystals well wrapped and protected for postage.
Highly recommend. Have ordered a few times. Have a look at their online shop, they really have some gorgeous things.

October 26, 2023

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