This boutique has such a wide selection of clothes, accessories, and beauty products. I bought some dresses and the tallow beauty set, and they've been great. Needed to tailor the dresses a bit to siz... See more
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I bought a pair of sneakers on April 1st for $475 (Order #CCB4951), and 35 days later, the item still hasn’t been shipped. I sent an email to check the status of the order and never received a re... See more
Ordered a pair of shoes that never shipped after a month. Customer service (Jenna- clearly a bot) responded to my requests initially apologizing for the delay and told me I could cancel the order and... See more
Took forever to ship!! Still waiting for my order to ship, even after contacting customer service, who said my order should ship today. It isn't even packaged! Never again! Received shoes finally an... See more
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Company details
Written by the company
Casual Chic Boutique, women's fashion boutique, is your trusted source for the latest in on-trend fashion, shoes, cosmetics, home items, and more from the hottest sustainable brands.
Contact info
30 N Gould St Suite 31330, 82801, Sheridan, United States
- support@casualchicboutique.com
- casualchicboutique.com
2.3
Poor
125 reviews
Hasn’t replied to negative reviews
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It was a little tricky getting started…
It was a little tricky getting started since I had a gift card but it all came together fine Iam waiting for my package to arrive can’t wait to see my item in person
May 23, 2024
Reply from Casual Chic Boutique
THANK YOU SANDRA!! We're so happy to have you shipping with us :)
Took forever to ship!
Took forever to ship!! Still waiting for my order to ship, even after contacting customer service, who said my order should ship today. It isn't even packaged! Never again!
Received shoes finally and they are awful! The bottom is super slippery on smooth surfaces and the are very cheap looking. All together this has been an awful experience!
May 22, 2024
Reply from Casual Chic Boutique
Hi Kit! We're sorry about the time it took :( Unfortunately, some of our items are overseas.. including this one!! However they're on their way to you now and we hope you love them !! :)
I was supposed to get a $30.00 credit…
I was supposed to get a $30.00 credit for this order from Planet Fitness. I went through the email link according to the directions, but the discount was not applied to my purchase. I was charged the full amount. I would like to resolve this asap.
May 28, 2024
Reply from Casual Chic Boutique
Hi Mary,
I am sorry to hear that you experienced issues with your discount code. I want to assure you that we will do our best to resolve this for you. Can you please provide us with the discount code so we can apply it on our end? Please keep in mind that the code should work as long as your cart contains at least $30 worth of products.
Thank you for bringing this matter to our attention and giving us the opportunity to make things right for you.
Best regards,
Ian
Probably the most difficult website to…
Probably the most difficult website to navigate, never again
May 24, 2024
Reply from Casual Chic Boutique
Sorry to hear you had issues with our site. Please reach out to our team and we would love to hear any constructive comments you could provide as we are always listening to our customers and continually working to enhance every aspect of our shopping experience.
Lightenng speed shipping!
Great pricing, easy ordering process and really fast shipping. What more could you ask for.
May 15, 2024
Reply from Casual Chic Boutique
Thank you! We are so glad you had a great order experience and hope you loved your purchases as well! We can't wait to help you find more great fashion finds again soon!
The website glitched and placed an…
The website glitched and placed an order I was not ready to place.
May 23, 2024
Reply from Casual Chic Boutique
Hi Makayla! Thank you for bring this to our attention. The issue was caused by a malfunction in our shipping protection app that was quickly fixed once we were aware of it. As you know, we canceled the order at your request. Therefore, we would appreciate it if you would update your review so it provides accurate information to future shoppers! Thank you so much and we hope to be able to serve you again soon!
Reply from Casual Chic Boutique
Thank you! We are so glad to hear that you had fun shopping with us! We hope to see you again soon!
Wrong item sent to me.
April 21, 2024
Reply from Casual Chic Boutique
Hi Diane,
We apologize for any inconvenience caused by receiving the wrong item. Could you please provide us with your order number and the details of the item you were expecting? Once we have this information, we'll work quickly to resolve the issue and ensure you receive the correct item as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Elque
CCB Customer Support
Dissatisfaction with communication and shipping time
Ordered over a week ago and have several marketing emails, but no tracking info or an answer to my question about shipping time. I checked their website and social media for info about extended shipping times for spring break but no mention.
March 15, 2024
Scam! Do not order
Ordered something last week and still no updates. The phone number on their website is not in service. The address on their website - 30 N Gould Street
Suite 31330, Sheridan, WY 82801 - is registered to over 50k businesses based on the news articles online. The chat doesn’t work and they leave you waiting for hours. This website seems like a complete scam. Stay away from this website.
March 3, 2024
Item hasn't shipped and no one responds to my email
I placed an order a week ago and still haven't go anything about shipping. I've sent an email and no one has responded. I need the item or ordered or a refund.
March 3, 2024
Easy to work with and contacted me to…
Easy to work with and contacted me to see if there was anything they could do to help me.
March 6, 2024
Quick shipping and Perfect
Quick shipping and the romper is just what I wanted. I appreciate the coupon, as well.
February 26, 2024
Trying to return and having issues
January 13, 2024
Terrible experience
Terrible experience, sent me the wrong item. Sent photos and the one I ordered was $44,, the one you sent me was $40. Will not be doing any more business with this company. Was really hoping they would send me the correct item
December 22, 2023
My order was exactly what I ordered
My order was exactly what I ordered. They arrived on time and I’m very pleased.
December 19, 2023
Reply from Casual Chic Boutique
Thank you for your review, Lola! We're so happy to hear that your order arrived on time and met your expectations. Your satisfaction is our top priority and we appreciate your business. Thank you for choosing Casual Chic Boutique!
Reply from Casual Chic Boutique
Thank you for your review, Brian! We're glad to hear that you found the process straightforward when purchasing our Zenana pjs. We strive to make shopping at Casual Chic Boutique as seamless as possible. Your satisfaction is important to us and we look forward to serving you again in the future. Sweet dreams in your new pjs!
Fast shipping and quality products!!
December 6, 2023
Reply from Casual Chic Boutique
Thank you for choosing Casual Chic Boutique, Gigi! We are thrilled to hear that you are happy with our fast shipping and quality products. We pride ourselves on providing top-notch service to our customers and we hope to continue exceeding your expectations in the future. Thank you for taking the time to leave us a review!
One of the bottom snaps came out of the…
One of the bottom snaps came out of the sweater as soon as I took it out of the package. Okay lived with that. The sweater was red, the red faded on my North Face coat which is white on the inside. Have tried to get it out and IT WILL NOT COME OUT OF MY COAT. So I will never order from you guys again
December 1, 2023
Reply from Casual Chic Boutique
Hello Edward,
Thank you for choosing to shop with us at Casual Chic Boutique. We're sorry to hear that your item arrived with a faulty snap and that the color ran onto your North Face coat.
We take great care in ensuring our products are of high quality, so it's disappointing to know that was not the case for you. We would be happy to offer you a replacement item or a refund for this inconvenience. Please feel free to reach out to our customer service team at support@casualchicboutique.com and we'll make sure to assist you promptly.
We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
Sincerely,
The Casual Chic Boutique Team
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