The Vacuum was as described, well packed, undamaged and delivered quickly at no charge. The Dyson small ball upright is amazing! It sucked built-up dirt our old Dyson DC23 turbohead had missed for yea... See more
Company replied
Catch.com.au
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See what reviewers are saying
Catch has been very reliable since I joined. I have ordered many (15) items in less than 12 months. Everything has arrived quickly and in excellent condition, except for one item only, whereby a 3rd p... See more
Company replied
Bought a sim card 2 weeks ago, tried to only ACTIVATE but of course the website has to throw errors at you. Could not activate because it requires email verification & when I click on the link in ema... See more
Absolute rubbish customer service and the difficulty to reach or email someone! I am disappointed to discover that scammers are being allowed to sell items on your platform, which I believe is una... See more
Company replied
Company details
Information provided by various external sources
Low prices on the biggest brands in fashion, tech, beauty, grocery, sports, and more at Catch. Huge savings every day! It's massive! It's Catch!
Contact info
Melbourne, Australia
- 1300 222 824
- customerservice@catch.com.au
- catch.com.au
Very Happy Customer
I received the product in great condition. It had terrific inside packaging to prevent damage during transit. I love the desk. It looks great and was easy to assemble. The postage was very quick. A no fuss transaction. Thank you. I would order from them again.
April 27, 2024
Unprompted review
Reply from Catch.com.au
Hi there, thank you so much for your fantastic feedback! We're thrilled to hear that your desk arrived in perfect condition and that the packaging kept it safe during transit. It's wonderful to know that you love the desk and found it easy to assemble. We're also glad that our quick postage and hassle-free transaction met your expectations. We appreciate your kind words and look forward to serving you again in the future!
Outstanding Customer Support!
I have always had the best of experiences with Catch. I have always been totally blown away with their excellent customer care and support. In this instance, we had an issue with the extension wand of our Shark vacuum but it was just slightly outside the warranty period. Jimmy, one of Catch's Returns Coordinators, was outstanding in the way he handled this issue. He offered a full replacement without any haggling or going back and forth. It was absolutely a delight to deal with him. He was always prompt with his responses and handled the whole replacement process right until it was delivered to us. Thank you once again!!
February 4, 2024
Unprompted review
Reply from Catch.com.au
Thank you for sharing your positive experience, Jessie! It’s wonderful to hear that you've consistently had excellent interactions with us. 😊
We'll make sure Jimmy from our Returns Team is recognised for his outstanding efforts. Our goal is to make all issues as hassle-free as possible and ensure you always feel confident shopping with us, knowing you'll receive the best service we can provide.
If you ever need any help, our support team is always here for you.
Reply from Catch.com.au
Thank you for your 5-star review, Joan! We’re thrilled to hear that you find our service always reliable. Your satisfaction is our top priority and we’re committed to providing the best experience possible. We look forward to continuing to serve you in the future. Thanks again for your support! 😊
Pleased with quick reasonably priced delivery & product
Pleased with quick delivery, reasonable delivery fee, product and overall efficiency of the contract of purchase. Shipping $18.90 for an armchair and ottoman! Chair $199.95 for Alfordson white boucle armchair and ottoman. Recommend seller.
April 7, 2024
Unprompted review
Reply from Catch.com.au
Hey Brook, thanks a ton for the fantastic feedback! We're absolutely thrilled to hear you had an awesome shopping experience—it's like music to our ears! Also, we're so glad you're loving our Alfordson white boucle armchair and ottoman! Your recommendation means the world to us. Can't wait to rock your next shopping trip! ✨
Purchased a dresser which came as a…
Purchased a dresser which came as a flat pack with no instructions and a fault which has one piece hanging out which stops the drawers from fully closing. The Catch website has no means of contacting them and the details say it was ordered 20 hours ago despite the fact it was delivered 6 days ago. Do not purchase from them!
April 19, 2024
Unprompted review
Reply from Catch.com.au
Thanks for bringing this to our attention, Greg! We're really sorry to hear about the faulty item that was delivered to you. This is definitely not the quality we aim to deliver to our customers. But no worries, we're here to make things right for you. We've contacted the seller of your item, and you should receive an update shortly. We appreciate your feedback, and if there's anything else we can help with, you can reach us via phone at 1 300 222 824 or through email at customerservice@catch.com.au.
evrything it is alway good i have …
evrything it is alway good i have nothing but priase
April 16, 2024
Unprompted review
Reply from Catch.com.au
Hey Anna, that's fantastic news! We're thrilled to hear that everything is always good for you, and we truly appreciate your kind words and praise! If you ever need anything, feel free to reach out. Have a wonderful day, and looking forward to seeing you shopping with us again soon!🌟
Buyers beware.
Buyers beware.
Just because you pay, this doesn’t translate to the item being accepted and sent within a reasonable timeframe
i
After waiting a week I decided to cancel my order and buy direct from a reputable supplier.
April 14, 2024
Unprompted review
Reply from Catch.com.au
Hi Tony, thanks for your honest feedback on your order experience. We're sorry to hear that your order wasn't dispatched promptly. We always try to pack and dispatch orders as quickly as possible to ensure timely delivery, so we're disappointed to hear about the delay. Thanks for bringing this to our attention, we'll make sure to thoroughly check to prevent further delays. Have a great day!😊
EXCELLENT SERVICE AND PRODUCT
January 2, 2024
Unprompted review
Reply from Catch.com.au
Hey Louise, thanks a bunch for the awesome feedback! 🌟 We're thrilled to hear that you had an excellent experience with our service and product.
If there's anything else we can do to make your experience even better, just let us know! Cheers to more great experiences ahead! 🎉
The quality of fabric and the smart …
The quality of fabric and the smart cut of the shorts impress me. Worth the wait from overseas.
April 18, 2024
Unprompted review
Reply from Catch.com.au
Thank you, Heather, for your glowing five-star review! 🌟 We're delighted that you're impressed with the fabric quality and smart cut of our shorts. We know overseas delivery can sometimes be a hassle, but we're thrilled you found it worth it. Your feedback reinforces our commitment to delivering high-quality products. We can't wait to serve you again soon! 😊
Scooter appeared to have issues
Scooter appeared to have issues right from the start throwing up E1 errors and shutting down while powering.Have tried riding about 4 or 5 times but same issues keep appearing meaning constant stop/starts,and placing rider in danger.
Not safe!
ORDER NUMBER 65410324
April 16, 2024
Unprompted review
Reply from Catch.com.au
Hey Grime, we're really sorry to hear about the issues with your scooter. Safety's super important to us, and we're taking your concerns seriously. But it looks like there might be a mix-up with the order number you gave. To help you out better, could you double-check and give us the correct one? It'll help us look into things more accurately and sort out the problem. Thanks a ton for your understanding and cooperation!
After ordering a product on the weekend…
After ordering a product on the weekend I realized that my address stored at Catch was incorrect. I tried to change the address online but the website can't make changes. I tried to track the order and I got an error message saying that the order number and phone number don't match even though they are correct. It is difficult to find any contact details on the Catch website, and the contact center is closed on weekends. This company could do a lot more to keep customers happy.
April 13, 2024
Unprompted review
Reply from Catch.com.au
Hey Glen, thanks for your honest review and suggestion. We're sorry for the trouble you're having with your order. First off, I totally get how frustrating it can be when the address is wrong. But no worries, we have a dedicated team who can help us sort this out for you. You can just simply call or send us an enquiry at customerservice@catch.com.au for prompt assistance.
As for the tracking error, that's definitely not ideal and we hope to make things right for you. Could you please send us an email with your order number and a subject line of "Trustpilot"? Thanks again for bringing this to our attention.
Good product service and delivery
Good product service and delivery, thanks!
October 1, 2023
Unprompted review
Reply from Catch.com.au
Hi Julie, thank you so much for leaving us a 5-star review! We are delighted to hear that you are happy with our product, service, and delivery. Your feedback is highly valuable to us, and it encourages us to continue striving for excellence. If you have any further needs or questions, please don't hesitate to contact us at customerservice@catch.com.au or visit our Help Centre through this link https://help.catch.com.au/s/submit-a-request. We are always here to assist you in any way we can. 😊
Decent marketplace, questionable sellers
I had an issue with a seller who refused to compensate me for return postage of a faulty item. Catch offered me store credit for the amount that I paid, which was a nice gesture on their behalf, although I would have liked to see disciplinary action taken by Catch. As with any marketplace, they are only as good as the sellers that are using them.
March 3, 2024
Unprompted review
Reply from Catch.com.au
Hey Thomas, thanks a million for sharing your experience with us! We're sorry to hear about the hassle you had with the seller and the return postage for that faulty item. We're all about making sure every customer has a smooth ride, but we get that sometimes things don't go according to plan when dealing with different sellers. We're glad to hear that you appreciated the store credit. But no worries though, your feedback is gold to us, and we're always on the lookout for ways to level up our game and keep those sellers in check! Thanks a bunch for your understanding, and here's to hoping the rest of your day is as awesome as you are! Cheers! 🎉
Catch is great to deal with.
Catch has been very reliable since I joined. I have ordered many (15) items in less than 12 months. Everything has arrived quickly and in excellent condition, except for one item only, whereby a 3rd party logistics company has caused an unnecessary delivery delay. However, Catch's customer service team are amazing and helpful. That's why they're 5 stars.
April 5, 2024
Unprompted review
Reply from Catch.com.au
Thank you so much for your awesome review, Cameron!🌟We're thrilled to hear that you've had a great experience shopping with us. We're sorry about that one issue with the delivery delay caused by a third-party logistics company, but we're glad our customer service team was able to help you out. We really appreciate your support and can't wait to continue serving you! 😊
Great website - Delivery affordable and quick
So much variety, fantastic website that is very easy to navigate. Products dispatched very quickly and excellent communication from purchase to delivery!
Have purchased many times now and never had an issue.
March 3, 2024
Unprompted review
Reply from Catch.com.au
Wow, thanks a bunch for your awesome feedback, Nicole! We're glad to hear that you love our website – we aim to make your shopping experience a breeze! And we're super glad to hear your orders are zipping out fast, as we really aim to keep you in the loop every step of the way.
We appreciate you for choosing us time and time again! Here's to many more hassle-free purchases ahead! 🎉
Terrible when it comes to sending items…
Terrible when it comes to sending items purchased takes forever to arrive not the first time delivery has taken forever. I have received items from overseas ordered after the catch order and I have received them yet still waiting for catch order. Last time I’m using this site
April 4, 2024
Unprompted review
Reply from Catch.com.au
Hello Kim, thank you for providing your feedback. We apologise for the delay you experienced with your recent order. Your satisfaction is important to us, and we're committed to assisting you. Please reach out to us at customerservice@catch.com.au with the subject line "Trust Pilot" and include your order number. We will investigate this issue for you promptly. We appreciate your business and hope to enhance your experience with us moving forward.
AVOID FRAUDULANTLY selling items they do not have!
As a new customer to Catch you would expect good service. However already nothing but issues from them. ADVERTISE 2-3 business days for dispatch purchased on 21st Mar 2024 only to send email extending the time , NOW after ringing them they HAVE NOT GOT PRODUCT THEY ADVERTISE FRUADULANTLY taking money from customers Catch-connect is ITEM IN QUESTION. THEN can't refund for upto 7 days BUT MONEY IS TAKEN FROM ACCOUNT IMMEDIATELY!
March 27, 2024
Unprompted review
Reply from Catch.com.au
Thank you for sharing your feedback, Peter. We are sorry that you had such a negative experience with us, especially considering that you are a new customer at Catch. That's not the kind of service we aim for. Although we won't be able to fulfil your order due to a system error, we want to reassure you that we have processed your refund on March 27th and refunds can take 2-5 business days to appear in your statement depending on your bank. However, we understand that this may not have alleviated the frustration and inconvenience you experienced, and for that, we are deeply sorry. If you have any questions or concerns about your refund, please do not hesitate to contact us at customerservice@catch.com.au. We are here to help and will do our best to assist you. We value your business and hope to have the opportunity to serve you better in the future.
postage too dear
March 25, 2024
Unprompted review
Reply from Catch.com.au
Hi there, we appreciate you taking the time to share your feedback! Your review of our postage is valuable to us, and we're here to address this issue for you. Please send us an email at customerservice@catch.com.au with your order number and a subject line of "TrustPilot". Thanks for your understanding, and have a great day ahead!
Bad Returns policy
Low rating based on the returns policy alone. I accidentally ordered the wrong product and when I got in touch they said the only way to get my money back was to send it back at my own expense. Considering it’s a wardrobe that would cost me likely more than the value of the product. Absolutely regret ever considering this company. Should have bought the exact same product which was available on Big W.
March 26, 2024
Unprompted review
Reply from Catch.com.au
Hi Megan, thanks for sharing your feedback. We're truly sorry to hear about your experience with our returns policy. We understand your frustration and apologise for any inconvenience caused. We strive to provide fair and convenient return options for our customers. Your feedback is valuable to us, and we will review our policies to see how we can improve. While we may not be able to reverse the experience you had, we would like to extend our assistance to resolve the matter as best as we can. Please send us an email at customerservcie@catch.com.au with the subject line "TrustPilot" with your order number. We appreciate your great patience and understanding.
Ordered a perfume for my partners…
Ordered a perfume for my partners birthday at the start of march. Was lead to believe it would be here by now as delivery was expected by 18-20th nothing as of yet and birthday is the 25th. Probably won’t order from here again.
March 23, 2024
Unprompted review
Reply from Catch.com.au
Hey Jay, thanks a bunch for your genuine feedback! We're really sorry about the hiccup with your parcel delivery. We totally understand how important this package is, especially with your partner's birthday coming up. We don't want to mess up your plans or spoil the big day, and you can bet that our goal is to surprise you with the delivery of this parcel.
Upon checking your order, it looks like our seller, StyleRule (shipped from the USA), managed to get it to you before the 25th! Hopefully, that brings a big smile to both you and your partner's faces! If not received, please send us a DM or email us at customerservice@catch.com.au to sort this out for you. We appreciate your patience and wish you an awesome day!🎉
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