The Vacuum was as described, well packed, undamaged and delivered quickly at no charge. The Dyson small ball upright is amazing! It sucked built-up dirt our old Dyson DC23 turbohead had missed for yea... See more
Company replied
Catch.com.au
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See what reviewers are saying
Catch has been very reliable since I joined. I have ordered many (15) items in less than 12 months. Everything has arrived quickly and in excellent condition, except for one item only, whereby a 3rd p... See more
Company replied
Bought a sim card 2 weeks ago, tried to only ACTIVATE but of course the website has to throw errors at you. Could not activate because it requires email verification & when I click on the link in ema... See more
Absolute rubbish customer service and the difficulty to reach or email someone! I am disappointed to discover that scammers are being allowed to sell items on your platform, which I believe is una... See more
Company replied
Company details
Information provided by various external sources
Low prices on the biggest brands in fashion, tech, beauty, grocery, sports, and more at Catch. Huge savings every day! It's massive! It's Catch!
Contact info
Melbourne, Australia
- 1300 222 824
- customerservice@catch.com.au
- catch.com.au
Reply from Catch.com.au
Hey Kathryn, that's awesome to hear you got your product so quickly! We're all about making sure you get your goodies fast to amp up your shopping joy. If there's anything else on your mind or if you want to share more feedback, just give us a shout. Looking forward to seeing you shop with us again soon! 🎉
I found Catch.com.au is a good place…
I found Catch.com.au is a good place for shopping. The prices are very competitive. Shipping is faster compared to others. Did not has any issues, so much recommend others.
July 8, 2024
Unprompted review
Reply from Catch.com.au
Hey there! Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had a great shopping experience with us and found our prices competitive and our shipping efficient. Your recommendation means a lot to us.
If there's anything more we can do to enhance your shopping experience, please don't hesitate to let us know.
On its specs
On its specs, this watch specifies a 52mm case, but it isn't even 45mm too small for a man
June 19, 2024
Unprompted review
Reply from Catch.com.au
Hi John! Thanks for your feedback. We apologise for any inconvenience caused by the discrepancy in the watch's specifications. We understand your frustration regarding the size difference.
Could you please email us at customerservice@catch.com.au with the subject "TrustPilot" and include your order details? We'll look into this matter and assist you in sorting it out as quickly as possible. We appreciate your patience and understanding while we sort this out for you.
Never will I buy a single thing from Catch
Never will I buy a single thing from catch again. This is the second time they have done it to me, Im waiting for a very important item to finish our kitchen, it has been 15 days and still no sign of it, It was supposed to be 7 day max deliver time, Now im getting fed rubbish from them as to where my item is, Disgraceful is all I can say, Never again with CATCH
June 5, 2024
Unprompted review
Reply from Catch.com.au
Hey Anthony, we're truly sorry to hear about your experience with us. We understand how frustrating it can be when an important item is delayed, especially when it’s crucial for finishing your kitchen.
Please know that we take this matter very seriously and will do our best to sort it out for you. Could you please send an email to customerservice@catch.com.au with the subject "TrustPilot" and include your order number and details? This will help us address the issue promptly and provide a resolution.
Thank you for your patience and understanding.
that the returns policy is hopefull they told the vendor to send me a postage paid envelope but they refused. nowhere as good as ebay
as a previous person said if something goes wrong your on your own. i was expected to pay for an article which was complete rubbish and not even worth $5. the catch team asked the vendor to send me a postage paid sticker but the vendor simply refused NOT GOOD ENOUGH EBAY'S MUCH BETTER WITH RETURNS
June 26, 2024
Unprompted review
Reply from Catch.com.au
Hey Hermoine, thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. Please know that this issue has already been raised to our Marketplace Disputes Team, and they are currently working on it. You should receive an email update as soon as we have a resolution. We understand this is disappointing and appreciate your patience as we address it.
Your feedback is valuable, and we're working hard to enhance our processes to better serve our customers. Thank you for bringing this to our attention.
Everything is wrong with this company
Everything is wrong with this company. Cant deliver. Cant track. Cant issue refund. Cant be clear or honest. Cant help you
July 2, 2024
Unprompted review
Reply from Catch.com.au
Thanks so much for sharing your feedback, Lang. We're really sorry to hear about your experience and want to make things right. We've sent you a request for more information so we can look into this further and address the issues you've mentioned.
Please share the details with us when you can, and we'll get on it right away. We're committed to improving our services and making sure you have a better experience with us.
What a headache
First and last time buying off Catch. Ordered a black digital clock. I loved it. Great price, promised fast shipping and it was everything I was looking for. 1 month later still no clock. Spoke to Ray C through catch messenger, who was very helpful, escalated my case and the seller finally got in contact with me to tell me that my clock has been lost. Mind you trying to track the item is just ridiculous. All it says is item received and never updated past that. Anyway this seller has now said they'll send me another one but now they only have white. Please tell me why I can still find the black one on the site and in stock. Please just send the clock that I ordered 6 weeks ago. My first experience ordering off Catch, and I can confidently say I'll never be ordering off them again. Catch you had one job. You failed!!!
June 25, 2024
Unprompted review
Reply from Catch.com.au
Hey Jennifer, we're truly sorry for the frustration and inconvenience you've experienced with your order. We understand how disappointing it is to wait for an item, only to find out it's been lost and the replacement is not what you initially ordered.
We're here to help in any way we can. Please email us at customerservice@catch.com.au with the subject line "Trustpilot" with your order number. We aim to make this right for you. Thank you for your patience, and again, we apologise for the trouble you’ve encountered.
DONT EXPECT TO SEE ANY HELP IF YOU DONT GET YOUR ORDER AND THEY WILL NOT CARE HOW IT AFFECTS YOU FINANCIALLY !! STAY AWAY FROM CATCH
Well since they want to ignore my previous review on here and respond to other reviews posted after mine , ill continue to do so until someone actually does something about my order !!!!
You are an actual joke catch !! start taking responsibility for your issues and marketplace sellers and stop avoiding people that wont let you just take their money and cause financial damage and shut up about it.
I still haven't received my order,the only thing I have received is a bunch of emails telling me they are looking into it and to allow them up to 10 business days. After about 6 days go by, they then send the same generic email saying what I just mentioned and saying to please allow them up to 10 business days. This has repeated multiple times now and its now been going on for about 6 weeks. I was asked to email them with the subject line product review the details after I wrote a review on another site and did that and they still haven't responded.
May 8, 2024
Unprompted review
Reply from Catch.com.au
Hi Danielle, we're truly sorry to hear about the ongoing issues with your order and the lack of resolution despite your repeated attempts to get help. This is definitely not the level of service we aim to provide, and I apologize for the frustration and inconvenience this has caused you.
We want to assure you that we take your concerns seriously, and we are committed to resolving this matter promptly. Could you please send us an email at customerservice@catch.com.au with your order number and a subject line of "TrustPilot," so we can escalate this to our team and ensure it gets the attention it deserves. Thank you for your patience.
They allow scammers to operate on their…
They allow scammers to operate on their website as a marketplace seller. When you do get scammed, they refuse to intervene and allow the scammer to continue operating on their site. DO NOT BUY FROM THIS SITE!!!
May 28, 2024
Unprompted review
Reply from Catch.com.au
We are truly sorry to hear about your experience, Ian. Your feedback is crucial to us, and we are dedicated to upholding a secure marketplace for all our customers. We will now escalate this matter to our Marketplace Disputes Team, who specialize in handling such disputes and will conduct a thorough review. Rest assured, we are committed to resolving this issue promptly and will provide you with updates via email within 1-2 business days. Please be assured that fraudulent activities are not tolerated on our platform. Your vigilance and cooperation are greatly appreciated. Thank you for bringing this to our attention.
fast efficient service
May 2, 2024
Unprompted review
Reply from Catch.com.au
Thank you so much for taking the time to leave us a 5-star review, Joan! We truly appreciate your kind words and are thrilled to hear that you had a fast and efficient experience with our service. It's our goal to provide the best possible service to our valued customers like yourself. Thank you again for your positive feedback. It means a lot to us! 💙
Goods always good quality and as…
Goods always good quality and as described and always quick postage
May 16, 2024
Unprompted review
Reply from Catch.com.au
Hey Kristine! Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with the quality of our goods and our speedy postage. We always aim to delight our customers, and your kind words make it all worthwhile. If there's anything else we can do for you, just let us know. Happy shopping! 🎉📦
Loved the fireplace insert
Loved the fireplace insert, its beautiful and looks just like a log fire. Nice and warm. My fire place is arched so I misjudged with the fitting but I'll get a tradesman to remove some bricks and fit it in snuggly. Love it!!
May 17, 2024
Unprompted review
Reply from Catch.com.au
Hi Glenys, thank you so much for your wonderful feedback! We're delighted to hear that you love the fireplace insert and that it adds warmth and beauty to your space.
It's great to know that you're planning to make it a perfect fit with the help of a tradesman. We appreciate your support and are thrilled that you're happy with your purchase.
Enjoy your cozy new fireplace!
I was very happy with the overall exsperiance.
I was very happy with the overall experience. Happy with the seller and the price I paid. Fast postage. Would be happy to buy from this seller again
.
May 27, 2024
Unprompted review
Reply from Catch.com.au
Thank you for your 5-star review, Glenn! We're delighted to hear that you had a great experience with us. We strive to provide excellent service, competitive prices, and fast shipping, so it's wonderful to know that we met your expectations.
We greatly appreciate your feedback, and your willingness to consider buying from us again. Your satisfaction is our top priority, and we look forward to serving you in the future. 😊
Reply from Catch.com.au
Hey Susan, thanks so much for your awesome feedback! We're thrilled to hear you appreciated the fast turnaround and clear communication with our team. Your satisfaction is our top priority! 😊
Absolutely ridiculous.
Absolutely ridiculous.
Catch.com.au offer a free standard delivery with no option of express and I had to wait all most 2 weeks to get an item the size and weight of a matchbox to be deliver from Sydney to the northern river nsw.
I won’t be ordering anytime soon from those guys
May 4, 2024
Unprompted review
Reply from Catch.com.au
We completely understand your frustration and disappointment, Patrick. We apologise for the extended wait time and any inconvenience it may have caused you. Your feedback is extremely important to us, and we genuinely appreciate you taking the time to share your experience. To assist you further and address your concerns, we have sent a request for your order details. With this information, we can thoroughly investigate the matter and work towards finding a resolution that meets your expectations.
Once again, we sincerely apologise for any inconvenience caused, and we genuinely appreciate your patience and understanding throughout this process.
They lie about delivery times...
I expected to receive my delivery on time, but they decieve you into thinking it will be sent out as promptly as the previous times.
Got lied to on the call centre, somewhere in Asia .
Spoke to several people and one said it was coming today, that was misleading as I rang up the courier.
They just don't check properly..and blame the customer for getting annoyed.
They rudely interrupted me and show little in the way of manners.
It would be nice if the call centre was located in Australia instead.
The manager was just as bad, kept me on the phone for ages arguing the point.
Christian, he called him self.
They never even gave me consideration for what I was saying to them.
They consider that the " customer isn't right"!
How damn rude!
Not impressed with how they operate now.
June 7, 2024
Unprompted review
Reply from Catch.com.au
Hey there! We're truly sorry to hear about your disappointing experience with our delivery times and customer service. This is not the standard we strive for, and we understand your frustration.
Please email us at customerservice@catch.com.au with your order details, and we will investigate this matter thoroughly. We appreciate your feedback and will work to improve our service.
Thank you for bringing this to our attention, and we apologise for any inconvenience this has caused.
Took 215$ for perfume order it's been…
Took 215$ for perfume order it's been over 14 days nothing but nonsense email's saying how sorry they are but nothing happens.
They are going broke as a company.
DO NOT PLACE AN ORDER OR KISS YOUR MONEY GOODBYE
I did acknowledge the receipt of this order by mistake on the 30th. I was got mixed up with another order. I haven't received the perfume yet. You should know this.
Do you not know whether you have delivered it yet or not????
Was delivered today 4th of Jun after you said it was delivered 27th May. STOP LYING
May 16, 2024
Unprompted review
Reply from Catch.com.au
Thank you for bringing this to our attention, Ross. We sincerely apologise for any inconvenience you've experienced. We can see that you have confirmed the receipt of your order on May 30th in your messages with our Marketplace Seller.
We understand how frustrating delays and unsatisfactory communication can be, and we are truly sorry for any distress caused. Your feedback is invaluable and helps us improve our services. We strive to ensure every customer has a positive experience and will work diligently to prevent issues like this in the future. If you have any further concerns or require additional assistance, please do not hesitate to contact our customer service team directly at customerservice@catch.com.au - We're here to help and hope to provide you with a better experience in the future.
AVOID THIS COMPANY
AVOID THIS COMPANY
What you order is not what you receive
They send wrong items out then have the cheek to ask you to pay for the return postage : they are a joke : the items are mediocre quality
May 29, 2024
Unprompted review
Reply from Catch.com.au
Hey John, we appreciate your genuine feedback. We sincerely apologise for the inconvenience and frustration you experienced. It's truly disheartening to hear that you received the wrong items and that you were asked to pay for return postage. This falls far short of the level of service we strive to provide.
Your feedback is invaluable, and we will use it to improve our processes and prevent such issues from happening in the future. Could you please reach out to our customer service team at customerservice@catch.com.au with your order number and a subject line of "TrustPilot," and we'll do our best to resolve any concerns you have.
Catch uses aramex as couriers.Whilst catch processes and packs orders…
Got my order within a week
May 27, 2024
Unprompted review
Reply from Catch.com.au
Hi Bosiljka, thank you for your feedback. We're sorry to hear about your experience with our courier service. While we strive to process and pack orders quickly, we understand that timely delivery is essential for a great shopping experience.
Your feedback about Aramex is valuable, and we will share it with our logistics team as we work to improve our delivery services.
We apologise for any inconvenience this has caused and appreciate your patience. If there's anything we can do to assist you with your order delivery, please reach out to us at customerservice@catch.com.au. We're always here to help.
Scammers that operate out of China.
May 16, 2024
Unprompted review
Reply from Catch.com.au
Hey Patrick, sorry to hear about your experience. We assure you that we are committed to providing a trustworthy and reliable shopping experience. We operate transparently and adhere to strict quality and service standards.
If you’ve encountered any specific issues with your order, please let us know the details so we can address them promptly. Feel free to reach out to our customer service team at customerservice@catch.com.au, and we'll do our best to resolve any concerns you have. Thank you for bringing this to our attention.
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