The Vacuum was as described, well packed, undamaged and delivered quickly at no charge. The Dyson small ball upright is amazing! It sucked built-up dirt our old Dyson DC23 turbohead had missed for yea... See more
Company replied
Catch.com.au
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See what reviewers are saying
Catch has been very reliable since I joined. I have ordered many (15) items in less than 12 months. Everything has arrived quickly and in excellent condition, except for one item only, whereby a 3rd p... See more
Company replied
Bought a sim card 2 weeks ago, tried to only ACTIVATE but of course the website has to throw errors at you. Could not activate because it requires email verification & when I click on the link in ema... See more
Absolute rubbish customer service and the difficulty to reach or email someone! I am disappointed to discover that scammers are being allowed to sell items on your platform, which I believe is una... See more
Company replied
Company details
Information provided by various external sources
Low prices on the biggest brands in fashion, tech, beauty, grocery, sports, and more at Catch. Huge savings every day! It's massive! It's Catch!
Contact info
Melbourne, Australia
- 1300 222 824
- customerservice@catch.com.au
- catch.com.au
I can no longer order anything while…
I can no longer order anything while logged in, it comes up with an error. Have to use guest check out. No one from customer service has gotten back to me about it.
August 1, 2024
Unprompted review
Reply from Catch.com.au
Hey Cassandra! Sorry to hear you’re having trouble with ordering while logged in—that sounds frustrating. We definitely want to get this sorted for you. Could you please send us an email at customerservice@catch.com.au with more details about the error you’re seeing? This will help us look into it and get back to you with a solution. Thanks for your patience!
Always great experience with Catch
I put the order in on the 31st of July and received it safely on the 1st of August.
Always a great experience with Catch.
Heidi
August 1, 2024
Unprompted review
Reply from Catch.com.au
Hey Heidi! Thanks so much for sharing your awesome experience!🌟 We’re thrilled to hear that your order arrived so quickly and safely. We’re here to make shopping as smooth as possible, and it’s great to know we’re hitting the mark. Looking forward to serving you again soon! 😊
Good price
Good price, package well, delivered on time, quality product. Very happy.
September 16, 2023
Unprompted review
Reply from Catch.com.au
Thanks so much, Jake! 🎉 We're thrilled to hear that you loved the price, packaging, and delivery! It’s awesome to know you’re happy with the quality too. Hope to see you shopping soon!🌟
Catch and Allied Express - Very very bad service
I ordered a mattress through Catch on the 18th of June 2024. After I received a delivered email I phoned and explained nothing was delivered to me. Between them and Allied Express, no one still knows where my order is. So Catch agreed to send a new mattress. Two weeks later the same problem all over again. Nor does Catch or Allied Express have a clue about where my order is. If you phone they just tell you they will follow up, but never get back to you. We stay in a very Rural Outback town and if been struggling from the 18th of June to get a Mattress for my boy. I don't know who to phone anymore because the call centre do not assist at all. I will definitely not order through them again.
June 18, 2024
Unprompted review
Reply from Catch.com.au
Hi Lorinda, we’re really sorry to hear about the trouble you’ve had with your mattress. We understand how frustrating it must be, especially when it’s impacting your family.
Rest assured, we’re taking this seriously and are doing everything we can to sort it out for you. We've escalated this to our dedicated team to find a quick solution. Thanks for your patience, and we’re truly sorry for the inconvenience you’ve faced.
So easy to find what I was after on…
So easy to find what I was after on Catch. So easy to place order. So easy to enjoy what I had chosen. After I drink, will order again.
July 15, 2024
Unprompted review
Reply from Catch.com.au
Hey Paul, so glad to hear you found everything easily on Catch!😄 It’s great to know that placing your order and enjoying your choice was a breeze. We can’t wait to have you shop with us again—cheers to your next order! 🥂
They steal from you if you return items
**Issue solved**
Returned a couple shirts and they don't offer refunds, only store credit. And you need to pay for the return shipping. But when I returned the items I received zero credit and they posted a photo of some shorts. Called their customer service and was told I returned shorts instead of the shirts. How do I dispute that? Robbery.
Edit: Issue was resolved and store credit provided. Thanks Jade.
On another note, incase a rep from Catch is reading this, turns out the mix up was with the courier. The shorts which was returned to Catch was meant to be for Amazon. When Amazon informed me the item wasn't returned to them, I realised it was those shorts.
July 27, 2024
Unprompted review
Reply from Catch.com.au
Hi Suy, we're really sorry to hear about your experience with your return. That sounds incredibly frustrating, especially with the confusion over what was returned. We definitely want to make sure this gets sorted out for you. Our Returns Team is currently reviewing this, and you’ll receive an update via email shortly. Again, so sorry for the trouble, and we’ll do our best to resolve this for you.
I ordered camera lens yesterday and got…
I ordered camera lens yesterday and got it the day after, which is amazing!!! The communication with the seller was really good and I got what I ordered. Thank you very much for a good customer service.
Just wanted to add that I was skeptical after reading all this hate reviews and my message to people that want to purchase stuff on this Site is not pay attention to that. there is a lot of positive things about catch and you're missing it.
Thanks Dror
July 30, 2024
Unprompted review
Reply from Catch.com.au
Wow, Dror, thanks for the fantastic feedback! 🌟 We're thrilled to hear you got your camera lens so quickly and that the communication with the seller was top-notch. Your message is really encouraging, and we’re glad you had a positive experience. Thanks for sharing and for your support—hope to see you again soon! 😊
Lose your money and no refund available
Purchased a pair of shoes through Catch.com.au. when the shoes arrived they didn't fit, were too big and too wide. I Initiated a refund only to be told that this is considered a 'change of mind' and am not entitled to a refund, only a store credit. Essentially this organisation takes your money and you cannot get it back and are forced to accept a store credit so basically you lose your money when you purchase from them. Do not trust this scam site you will lose your money. They also expect you to pay $10.95 to return items to their them for a store credit. Further adding to the financial loss incurred.
July 29, 2024
Unprompted review
Reply from Catch.com.au
Hi Julie, sorry to hear about your experience with the shoes and the return process. We know it can be frustrating when things don't fit. Our policy offers a store credit for change of mind returns, and we understand that's not ideal. Also, the return shipping fee is part of our Change of Mind policy, but we get it can feel like an added cost. No worries, we'll pass your feedback to the team. In the meantime, could you please email us at customerservice@catch.com.au with your order number and the subject line "Trustpilot" so we can assist further? Thanks for your understanding!
Great combination of price and quality…
Great combination of price and quality in the offered products! Highly recommended!
June 13, 2024
Unprompted review
Reply from Catch.com.au
Hey Nikos! Thank you so much for the amazing feedback! 🎉 We're absolutely over the moon to hear that you loved the quality and value of our products. Your recommendation totally made our day! 🌟
DELIVERY IS TERRIBLE
They might have some decent prices but that's not much help when the freight company they use are the worst in Australia. First time they said they were coming, apparently I wasn't home but got no notification that they'd been or when they would come back. Second time they said they were coming I waited for most of the day and they didn't show. There are way too many online shopping companies selling the same products to put up with this rubbish. Bye bye catch
July 25, 2024
Unprompted review
Reply from Catch.com.au
Hey there, we're really sorry to hear about your experience with the freight company. That’s definitely not the kind of service we want for our customers.
We appreciate your feedback and will be investigating this with the freight company to understand what went wrong. Could you please email us at customerservice@catch.com,au with your order number sand a subject line of "TrustPilot" so we can look into it further? Thanks for giving us a chance to make things right. 💙
No communication, no items arriving, no explanation.
Essentially they wasted my time and stole my money for 2 weeks.
My items weren't arriving and the tracking page was misleading me by making it seem like things were moving. I contacted support a week after the EXPRESS shipping date had passed, and Catch refunded the items with no explanation as to why they were no longer coming. They just said they 'couldn't be fulfilled'. Why did it take until I complained for them to realise this? I'm appalled with my experience.
Watch them comment 'Hey there, we're truly sorry to hear about your frustrating experience blah blah blah' below. I don't want your apology, I want you to DO BETTER. You are clearly not listening to your customers having terrible experiences and not making any efforts to change your dodgy business practises.
July 24, 2024
Unprompted review
Reply from Catch.com.au
Hi Leo, we are deeply sorry for the frustration and inconvenience you have experienced. We understand your disappointment and agree that this situation is unacceptable. Your feedback is extremely important to us, and we take it very seriously.
To ensure we address this issue properly and to make things right, we kindly ask you to email us at customerservice@catch.com.au with the subject line "TrustPilot" along with your order details. Our team is committed to helping you sort this out and ensuring you receive the resolution you deserve.
Thank you for bringing this to our attention. We are dedicated to improving our service and hope to regain your trust.
Cheap but good
The items I purchased were a pair of hike poles - they came exactly as described - they were well packaged and arrived earlier than expected, in good order - would recommend to others
July 10, 2024
Unprompted review
Reply from Catch.com.au
Hey Thelma, thank you so much for your wonderful feedback! We're thrilled to hear that your hiking poles arrived exactly as described, well-packaged, and even earlier than expected. Your satisfaction is our top priority, and we're delighted that you had a positive experience with us.
We appreciate your recommendation to others and look forward to serving you again in the future. Happy hiking!
Black & Decker Steam mop - Mop Heads
The mop heads for the Black and Decker steam mop were a great price and the quality and look were pretty much identical.
July 18, 2024
Unprompted review
Reply from Catch.com.au
Hey there, thank you so much for your positive feedback! We're thrilled to hear that you found the mop heads for your Black and Decker steam mop to be both high-quality and great value. Ensuring our products meet your expectations is our top priority, and it's wonderful to know we hit the mark for you. We appreciate your business and look forward to serving you again!
Quick service!!!
June 4, 2024
Unprompted review
Reply from Catch.com.au
Hi Tanya, thank you so much for your fantastic feedback! We're thrilled to hear that you had a quick and satisfying experience with our service.
Your satisfaction is our top priority, and it's always wonderful to know that we're meeting your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to let us know.
Thanks again for your kind words, and we look forward to serving you again soon!
Ordered items and has been 2 weeks Too…
Ordered items and has been 2 weeks Too LONG
July 11, 2024
Unprompted review
Reply from Catch.com.au
Hi Jo, we're very sorry to hear that your order has taken so long to arrive. We understand how frustrating this must be, and apologise for any inconvenience caused by the delay.
To resolve this as quickly as possible, could you please send us an email at customerservice@catch.com.au? Include the subject line "TrustPilot" along with your order details, and we will investigate the issue immediately.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
The Dodgy company of the year award
First and last time I am ordering from catch.com.au. Order placed on 21 June and since then a number of calls to catch to say I have not received item and that always end the same way - a spiel about waiting for seller to contact me! What a joke.
My comments are: I paid for item through PayPal to catch, they received my money hence they are responsible for it and should refund it when I request it. They keep putting onus on seller. Not good enough- money went into your account catch!!!
My next step is to contact PayPal and Consumer Affairs to lodge a complaint against catch. Will also write to the Guardian to see if they are interested in doing an investigative story on this shonky mob!
Anyone want to join me?
June 21, 2024
Unprompted review
Reply from Catch.com.au
Hey there, we're truly sorry to hear about your frustrating experience with your recent order. We understand how upsetting this situation is, and we apologise for the inconvenience and dissatisfaction you've experienced.
We are here to help in any way we can. To resolve this matter promptly, could you please email us at customerservice@catch.com.au with your order details? We will investigate the issue and work to sort it out for you as quickly as possible.
Thank you for bringing this to our attention. Your feedback is essential in helping us improve our services, and hope we can rectify this situation to your satisfaction.
I like catch
I like catch. It is a trustworthy site, which I have never had a problem with
June 29, 2024
Unprompted review
Reply from Catch.com.au
Hi Sue, thank you for your kind words! We're delighted to hear that you find Catch trustworthy and that you've had positive experiences with us. Your satisfaction is our top priority, and it's feedback like yours that motivates us to keep providing the best service possible.
If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Abhorrent customer service!
Abhorrent customer service!! After a mix up with delivery locations which I attempted to rectify immediately after making the purchase the order was still sent to the wrong address. I made numerous attempts via email and phone to have the situation sorted however received little to no responses. Requested a refund as had not received the item and had to follow that up on numerous occasions as well. Six weeks of calls and emails it finally has been sorted. There is nowhere to escalate the issues and no attempt to remedy the situation or experience. I will never order from Catch again
July 15, 2024
Unprompted review
Reply from Catch.com.au
Hi Kelly, we're truly sorry to hear about the frustrating experience you had with your recent order. We apologise for the inconvenience and stress caused by the delivery mix-up and the lack of timely responses from our customer service team.
It's unacceptable that your numerous attempts to rectify the situation and request a refund were not addressed promptly. We understand how disappointing and inconvenient this has been.
Please know that your feedback is incredibly valuable to us. We are committed to improving our processes and customer service to ensure such issues do not happen again.
Please email us at customerservice@catch.com.au with the subject "TrustPilot" with your order details and we'll look into this for you. We look forward to hearing from you. Thank you for your ongoing patience and understanding.
im very happy with this product and…
im very happy with t6his product and will be purchasing these again in the furture
July 11, 2024
Unprompted review
Reply from Catch.com.au
That's fantastic to hear, Di! We're thrilled that you're loving our product. Looking forward to having you shop with us again in the future! If you ever need any assistance or have more feedback to share, feel free to reach out. Happy shopping!
blow them leaves away.
great leaf blower,has a lithium battery so great no cord dragging around,good price,quick and free post,very happy,does a great job,with 2 speeds.
June 28, 2024
Unprompted review
Reply from Catch.com.au
Hi there, Stuart! Thank you for your fantastic feedback! We're delighted to hear that you're enjoying your new leaf blower and appreciate its features, such as the lithium battery and cord-free convenience. It's great to know that you found the price competitive and our shipping is quick and free.
We're thrilled that you're happy with your purchase and that the leaf blower is performing well for you. If you have any other needs or questions in the future, feel free to reach out. Enjoy your leaf blower!
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