Catch.com.au 

Garbage, difficult company that has all these security issues surrounding “security risk”, yet when made apparent to the payment team they said that it was unsuccessful due to security risks and that it’s not guaranteed that payments will be successful in the future. Lots of back and forth with the customer service agent, receiving vague pre written answers that doesn’t even solve the problem to begin with and waiting back took 1 whole day repeating the same prewritten answers. What’s the point of opening an ecommerce company if you won’t sell? Anyway good luck losing money due to loss of buyers, you’re lucky that the only thing going for you is your prices are somewhat competitive. Can’t wait for another platform to outcompete and deliver stellar customer services and actual people who solve the problem instead of wasting time running around the oval. Do better

My order that was placed 9 days ago still has not left the warehouse. Very disappointing.

It is a nice tool. I use it very often.

Selling Fakes!!!!
I brought parfums de marly Sedley from this company. I have since discovered it is a fake bottle. I smelt the original in Myer and noticed it smells nothing like mine. The one I have only lasts about an hour also. Upon inspection of the bottle, the bottom label is completely different to all my other PDM fragrances (al bought retail). I have sent the evidence to PDm directly and lodged a complaint with the ACCC. Avoid this company

I would give zero stars. Dont use them they are not the same as they use to be. i waited weeks for my item to eventually be delivered to Canberra . DELIEVERY ADDRESS IS SYDNEY !

How can you stuff that up !. Never use them they are not the same.

I bought many items the building person hacked and didnot send me any notifications of delivery have not my package when I open my account the review was already given without receiving package

The cabinet suits a tight spot in our new kitchen. It's up to you to assemble it, so if the labeling was better I would have put it together quicker. My wife and I are happy with the product.

I recently bought some fragrance off a seller called Brands ROYALE Europe on Catch. I checked with Catch before buying from this seller. Catch confirmed they only had authentic sellers trading in their marketplace.

I purchased the fragrance. I also let several people know about this seller in a fragrance community. A handful also bought products from the same seller.

Sadly, every fragrance was counterfeit. Poor replicas, too.

I feel badly let down by Catch and their lack of quality control. I won’t be shopping on there again.

Avoid Brands ROYALE Europe. Shonky seller. I still haven’t received a full refund from them at the time of writing.

Hi,
I had purchased Dyson Vacuum cleaner from catch. Before I’m going to place the order. I was contact catch customer service to ask about delivery note instructions. He said I can left the note instructions on my address. So I thought that’s easy to do! Finally, after I placed the order I received the notification from aus post, I can’t ask leave the parcel in the safe place. So what I tried to do for convenient online shopping. It turn it’s not convenient. Cause I bought the product from the third party. And if some issue come up, I knew you just want blame each other. Here is the sms u send it to me. SO THIS IS NOT MY AGREEMENT WITH AUS POST OR EVEN WITH DYSON. I bought the product FROM SELLER IS CATCH WEBSITE. I just want to let you know I never ask from seller control my product how to send it! I want leave the purchase with happy shopping but after I received the sms you sent to me, it made me feel like I’m the customer pay for the product and I feel the website treat customer like rubbish! So this is my opinion about CATCH AND DYSON! Never freaking shopping from YOU AGAIN!

I stopped using CATCH ages ago then I thought I’d try my luck again (big mistake) as CATCH seemed to have a fairly good range of second hand SURFACE PRO’s at a reasonable price.
The one I settled on was from ACT (Australian Computer Traders).

To make a long story brief I really needed it in a hurry as both my devices were out dated for receiving medical videos as well as other communications.
I was in the middle of a medical crisis and needed to book-in and watch videos for adjuvant treatments.
You guessed it –got the item in good time plugged it in and nothing no light no nothing tried all the recommendations to get it started from UTUBE but again nothing.

I was really upset. On contacting ACT they suggested it might be the charger and they would send a replacement ..(maybe but maybe not who knows). By this time I ‘d already missed one up-coming video and was really upset so I requested a return label so they could have the item back.
The EFOY sales were on I could have got one where the seller actually bothered to check that the item worked before posting it .

Anyway the return request – which is advertised as being guaranteed- was the beginning of back and forth nightmare between CATCH and ACT – On and on it went. In the end I was forced to pay the $20.00 odd in postage & packaging and return the item myself.

I really had to fight to get the item returned and then I had to pay for the return out of my own pocket.
All this stress in the middle of a major medical crisis.
This is why I don’t use CATCH!

*******ADDENDUM 28th August, 2024
I have just received communications from CATCH apologizing and promising to refund my postage cost for the return of this non functioning item. I've accepted the offer but have advised them to work on there refund policy. I really hope AUSTRALIAN based internet companies get it together before the CHINESE markets wipe them out altogether.

****** 2nd ADDENDUM 18th September, 2024
Finally received my refund for the return postage!

Thanks to everyone who reads my frank and honest reviews.

The Vacuum was as described, well packed, undamaged and delivered quickly at no charge. The Dyson small ball upright is amazing! It sucked built-up dirt our old Dyson DC23 turbohead had missed for years. However, its motorhead failed twice with strong electrical smells, but was fixed under waranty promptly by Dyson both times.

Received the wrong item.

Bought nappy pants, received 60L bin. Now we have to print their return labels, drive out to the post office, and while doing all these, I may have to pay for "further postage and handling costs". Furthermore, my child doesn't have his nappies (that's why we bought it, duh), and we have to wait over the weekend to get a new set to be delivered.

Ridiculous service. No apology. No compensations.

Fast and efficient service, excellent price on Mixed wines and a really nice drop of wine they are

I ordered a set of cutlery - I received a pair of shoes.

I advised Catch. I then received a templated response stating that Il have to print their return label and then go to Australia Post to return the item then once they have received it, takes about 10 business days, I may be held responsible for further expenses as well. If the item I ordered is no longer available, they'll give me a refund.

This could have all been avoided if they just sent me the correct item. I chose Catch because of convenience. But I am now having to go through all these hoops because they made a mistake.

Mistakes do happen but how about they check the warehouse CCTV, confirm they made a mistake, send me a return label / courier to collect the instead instead of having me find a printer to print the label and then go to Australia Post and once that's been done - send me the actual item instead of another '10 Business Days'.

Great quality, pity only available in One colour in the size I needed

This whole process was extremely easy. I had no idea mattresses were delivered in this manner. It can very tightly rolled and you need to be careful unpacking it as it can spring open with force as we found out. The mattress is fabulous. Great support.

If you've got 6 to 8 months to wait for anything you buy ,, and shop around there prices are not cheap! Then enjoy!

Excellent product and as described in the product description. Fabric is soft and warm which adds to the overall comfort of the user. Great for a single person residence as it saves on costly home heating. Easy to operate. Have recommended it to family and friends. Delivery was quick and parcel was well packaged.

Experience is only as good as the seller since catch.com.au is really just a storefront for some rather dodgy online shops. Be careful! DailyAusBargains is one of their seller and, in addition to being unreliable, they are also utterly unapologetic and rude.

On Friday 26th July 2024 I purchased a Samsung ViewFinity S80UA 27" 4K UHD USB-C 90W Business Monitor - IPS Panel for $281.07 with postage of $10 so I could use it in the Dell Optiplex 9020 SFF Desktop.