The Vacuum was as described, well packed, undamaged and delivered quickly at no charge. The Dyson small ball upright is amazing! It sucked built-up dirt our old Dyson DC23 turbohead had missed for yea... See more
Company replied
Catch.com.au
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See what reviewers are saying
Catch has been very reliable since I joined. I have ordered many (15) items in less than 12 months. Everything has arrived quickly and in excellent condition, except for one item only, whereby a 3rd p... See more
Company replied
Bought a sim card 2 weeks ago, tried to only ACTIVATE but of course the website has to throw errors at you. Could not activate because it requires email verification & when I click on the link in ema... See more
Absolute rubbish customer service and the difficulty to reach or email someone! I am disappointed to discover that scammers are being allowed to sell items on your platform, which I believe is una... See more
Company replied
Company details
Information provided by various external sources
Low prices on the biggest brands in fashion, tech, beauty, grocery, sports, and more at Catch. Huge savings every day! It's massive! It's Catch!
Contact info
Melbourne, Australia
- 1300 222 824
- customerservice@catch.com.au
- catch.com.au
The last few purchases i've had with…
The last few purchases i've had with this company has horrendous. Now similar to temu. Dont you guys filter the company that provides your products anymore? Years ago you were legit. Not it's much worse than temu.
November 19, 2024
Unprompted review
Reply from Catch.com.au
Hey Jermaine! We're sorry to hear about your recent experiences, and we completely understand your frustration. We take care in selecting our sellers, but we'll definitely look into your feedback to improve our service. Please email us at customerservice@catch.com.au with the subject line "TrustPilot" along with your order details. Thanks for giving us the opportunity to make things right. Cheers!
REFUNDS FOR DEFECTIVE PRODUCTS
I returned a defective product on the 13/11/2024. Upon receipt of the product the seller advised me that my refund will be processed within 5 days which I thought was reasonable. Surprise, surprise I did not receive my refund as promised. I contacted them again and advised them that the refund has not been received.
I received another email telling me that the refund is being processed and that I should receive the money within 5 days. NOW THAT 10 DAYS to simply process a refund. Money still has not been received and I call Catch and they advised me that the money is on its way. Same story again and again.
When you buy a product the money comes out of your account instantly. However, when a refund has to be made, somehow it always takes forever to be processed. This is a very dishonest practice.
November 13, 2024
Unprompted review
Reply from Catch.com.au
Hey Lou! We’re truly sorry to hear about the delays and frustration you’ve experienced with your refund. We completely understand how disappointing this situation is, especially after being given multiple timelines.
Please rest assured, this is not the experience we want for our customers. After reviewing your order, we can confirm that the refund was processed on 19/11/2024. Kindly allow 2-5 business days for your bank to process the funds. Thanks for your patience, and we appreciate your feedback.
Very poor customer service
Very poor customer service.
We ordered a cat tower from this company, but they sent us a wrong item. When we asked them when the item we’ve placed ordered will be delivered, they didn’t answer our question and they kept asking us how we give the item back to the company. End up they trying to sell the wrong item to us, We don’t know if they don’t want to pay the shipping fees for returning the item. We are very disappointed at their customer service and attitude. We wouldn't recommend this company.
November 19, 2024
Unprompted review
Reply from Catch.com.au
Hey there, we’re truly sorry to hear about your disappointing experience, and we apologise for the frustration this situation has caused. Receiving the wrong item is frustrating enough, and it’s clear that our response didn’t address your concerns as it should have. We'd be happy to have a look on this one for you. Please send us an email to customerservice@catch.com.au with the subject line "TrustPilot" along with your order details. Thank you for bringing this to our attention, and we apologise again for any inconvenience. Your feedback is invaluable as we strive to do better.
Happy with my purchase
The item was as described on Catch. The purchase was fast delivery considering it was an international delivery.
November 7, 2024
Unprompted review
Reply from Catch.com.au
Hi Dorothy! Thank you so much for your feedback! We’re glad to hear that the item matched the description on Catch and that you were pleased with the speedy international delivery. We always aim to provide accurate listings and timely service, so it's great to know we met your expectations. We appreciate your support and look forward to serving you again in the future!
easy to navigate catch website with…
easy to navigate catch website with great products
November 16, 2024
Unprompted review
Reply from Catch.com.au
Thank you so much for your kind words Karen! We're thrilled to hear that you found our website easy to navigate and enjoyed our range of products. Your feedback means a lot to us, and we’re glad we could provide a positive shopping experience for you. We look forward to serving you again soon! 😊
International Brands at bargain prices
Really good deals on well known name brands. Have picked up a few items at bigger discounts than in the shops. Always good communication even when in one instance the purchase did not go to plan.
November 13, 2024
Unprompted review
Reply from Catch.com.au
Thank you so much for your fantastic feedback, Alain! 🙌 We’re thrilled to hear that you’ve been able to snag some amazing deals on international brands, and that the discounts exceeded your expectations! 💸 It’s great to know that you’ve also had a positive experience with our communication, even when things didn’t go as planned. We’re always here to make sure you have the best shopping experience possible. Thanks again for sharing your experience with us!😊
item arrived and working
November 5, 2024
Unprompted review
Reply from Catch.com.au
Yay! Thanks, Charles! We're so happy to hear your item arrived and is working perfectly! 🎉 If you need anything else or have any questions, feel free to reach out. Thanks for shopping with us, and enjoy your new purchase!
its a great model and great gift for…
its a great model and great gift for someone terrific good service good website easy to use thankyou
November 15, 2023
Unprompted review
Reply from Catch.com.au
Hey Adam! Thank you so much for the awesome feedback!🌟 We're so happy to hear you love the model and that it makes a great gift! 🎁 We're also thrilled you had a fantastic experience with our service and website. Thanks for choosing us, and we hope to see you again soon!
Do not use this service. Illegitimate!!
Do not use this service. Illegitimate! Still awaiting my refund.
May 17, 2024
Unprompted review
Reply from Catch.com.au
Hey Maria! We’re really sorry to hear about your frustration with the refund process. We completely understand how disappointing this must be, and we want to assure you that we're committed to resolving this as quickly as possible.
Could you please send us an email at customerservice@catch.com.au with your order details and the subject line "TrustPilot"? This will help us look into the issue right away and get it sorted for you. Thanks for your patience—we’ll be here to assist you every step of the way.
easy to order and quick to arrive
October 31, 2024
Unprompted review
Reply from Catch.com.au
Ace, Margaret! We’re so happy to hear that your order was super easy and arrived quickly! 🎉 We’re all about making your shopping experience smooth and speedy. Thanks for choosing us, and we hope to see you again soon! 😊
Reply from Catch.com.au
Yay, Chris! We’re so glad to hear you’re happy with the price, delivery, and how well everything’s working! Thanks so much for sharing your feedback, and we’re thrilled to have been part of your shopping experience. If you need anything else, we’re here for you!😊
well supplied
well supplied, well delivered, a great unit for the cost
April 15, 2024
Unprompted review
Reply from Catch.com.au
Woohoo! Thanks for that awesome feedback, Geoffrey! We're so glad to hear you’re happy with your purchase! 🎉 It’s awesome to know everything was well supplied, delivered on time, and that you’re loving the unit for the cost. Cheers!
Their customer service is the worst
Bought an item worth $291 with them on the 27/10. A week later item not ship, call up their help line, and they said their seller put the wrong price for the item and they won't ship the item unless I agree to pay extra. I said no and they said they will contact the seller and get back to me in one business day. By now I have to call them everyday because no one get back to me on anything. What a scam! I just been on a call with them and yet still have to wait, they promise someone will get to me on Monday (again).
November 1, 2024
Unprompted review
Reply from Catch.com.au
Hey there! Thank you for sharing your feedback, and we’re truly sorry to hear about the frustration you’ve experienced. We completely understand how upsetting this must be, especially with the delays and lack of communication.
Could you please email us at customerservice@catch.com.au with your order number and the subject line "TrustPilot"? We’ll investigate the situation further and do our best to assist you. Thank you for bringing this to our attention, and we look forward to resolving this for you. Have a great day!
I've ordered 6 days ago and my item…
I've ordered 6 days ago and my item stuck with approved by australian post. Now I'm worried if I will receive it or no before my departure this coming Thursday. It's a Christmas gift for my son back to my home country. I hope they can speed up their service.😢😭
October 27, 2024
Unprompted review
Reply from Catch.com.au
Hey Des! We completely understand your concern—especially with such an important delivery in time for Christmas. Looking at the AustPost tracking, we can see that your order is on its way and is expected to be delivered on 7/11/2024. Hope this helps, and let us know if there’s anything else we can assist with. Cheers!
VERY POOR COMMUNICATION
Ordered items on 26/10, system confirmed order, received part delivery 30/10 only to find the 2nd part of the order was processed by catch staff until 30/10!! No email, SMS or phone call. Now entire installation put back weeks, had to cancel tradesmen. TOTALLY unacceptable customer service and my last purchase from this group.
October 26, 2024
Unprompted review
Reply from Catch.com.au
We're really sorry to hear about the communication and delivery issues, Stewart. We take your feedback seriously and want to make this right. Could you please email us at customerservice@catch.com.au with your order number and the subject line 'TrustPilot'? We’ll investigate the situation and do our best to assist you. Thank you for bringing this to our attention, and have a great day
Perfect Bathroom Cabinet
Perfect Bathroom Cabinet.
This was exactly as the picture showed. Looks great and very functional. Postage was prompt.
August 4, 2024
Unprompted review
Reply from Catch.com.au
Wow! Thank you for the kind words, Candiece! 🎉 We’re so glad to hear that the bathroom cabinet is just perfect for you! It’s awesome that it looks great and is functional, too. Plus, we love that you appreciated the prompt postage! If you need anything else, just let us know. Enjoy your new cabinet! ✨
Good timing
October 17, 2024
Unprompted review
Reply from Catch.com.au
Thanks so much for your feedback, Joe! 🎉 We're thrilled to hear that the timing was just right! If you need anything else, feel free to reach out. Have a fantastic day! 😊
My first purchase from Catch causes anxiety.
Today, after resetting my (forgotten) password, I logged in to my Catch Account to track delivery of my acknowledged order (#6851169, placed 17Oct2024). I then clicked Current Order, and to my horror the response was that I had no current order ! This is my first (hopefully not the last) deal with Catch.
Emailed them and am anxiously waiting for their explanation.
October 21, 2024
Unprompted review
Reply from Catch.com.au
Hey Edward!🌟 Sorry about the hassle with your delivery—that’s definitely not the service we aim to provide. It looks like you haven’t created an account yet, which is why our system can’t confirm your order details. No worries, though! My colleague has confirmed the ETA from your last call with us. Thank you for your understanding, and have a fantastic day!😊
I Disgusting Customer service
I purchased a Mens Tracksuit
It was to small I had to send it back to them in a express post
It has been 3 weeks with 9/10 emails and messages they keep referring me to another seller that I don’t have anything to do with
I purchased this from Catch they are responsible to refund me my money
I had to file a complaint with the FEAR TRADING
If I had to go legal I will as it is disgusting
They lost of as a customer
September 27, 2024
Unprompted review
Reply from Catch.com.au
We completely understand how frustrating this situation must be, Maria, and we sincerely apologise for the inconvenience you've faced.
Please know that we take your concerns seriously, and we’re here to help resolve this issue for you. Could you please send us an email at customerservice@catch.com.au with your order number and the subject line "TrustPilot"? Thank you for your patience, and we hope to make this right!
Buyer beware
Buyer beware. Catch market place sellers all vary in ratings. I just purchased from Livibe furntiure, who have sent me the wrong colour in my furniture purchase. To have this collected and refunded is turning into nothing but an unassisted drama. Catch and Livibe are useless stay away from catch they have rogue sellers on there marketplace
October 11, 2024
Unprompted review
Reply from Catch.com.au
Hey there! We're really sorry to hear about the trouble you’ve had with Livibe. That sounds super frustrating, and we totally get where you’re coming from.
We aim to make our marketplace a great experience, so it’s disappointing to hear that wasn’t the case for you. We see this has been passed to our Marketplace Disputes Team, and we’ll do our best to help you with the collection and refund process. Thanks for your patience while we sort this out!
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