The Vacuum was as described, well packed, undamaged and delivered quickly at no charge. The Dyson small ball upright is amazing! It sucked built-up dirt our old Dyson DC23 turbohead had missed for yea... See more
Company replied
Catch.com.au
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See what reviewers are saying
Catch has been very reliable since I joined. I have ordered many (15) items in less than 12 months. Everything has arrived quickly and in excellent condition, except for one item only, whereby a 3rd p... See more
Company replied
Bought a sim card 2 weeks ago, tried to only ACTIVATE but of course the website has to throw errors at you. Could not activate because it requires email verification & when I click on the link in ema... See more
Absolute rubbish customer service and the difficulty to reach or email someone! I am disappointed to discover that scammers are being allowed to sell items on your platform, which I believe is una... See more
Company replied
Company details
Information provided by various external sources
Low prices on the biggest brands in fashion, tech, beauty, grocery, sports, and more at Catch. Huge savings every day! It's massive! It's Catch!
Contact info
Melbourne, Australia
- 1300 222 824
- customerservice@catch.com.au
- catch.com.au
Catch .com Generic Replies
On the 6th DecemberCatch has responded to my report published by Trustpilot on the 3rd December.
The response feels like a generic reply contrived to convince readers that they will actually take action of some sort. It is irritating that they have asked for details given that I sent them all the details on the 21st November. Most of the correspondence with Vchain was done through Catch’s own site.
December 5, 2024
Unprompted review
Reply from Catch.com.au
We understand your frustration with our response, Mark. This is definitely not the kind of experience we wish for our customers. To resolve this matter, please know that we’ll need more information from you. If you have successfully sent the email to our Customer Service Team, rest assured that an update and resolution will be processed shortly. Thank you for your understanding and the opportunity to resolve this for you. Cheers!
A really reliable company
A really reliable company, i have bought a lots of items here, ranging from furniture to cosmetics and had not problems.
December 6, 2024
Unprompted review
Reply from Catch.com.au
Hi Julie, thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such positive experiences with our products, from furniture to cosmetics. Your trust and satisfaction mean the world to us. We look forward to continuing to provide you with reliable service and great products. Happy shopping! 😊
Very happy with product,,i will…
Very happy with product,,i will re-order soon!
December 4, 2024
Unprompted review
Reply from Catch.com.au
That’s fantastic to hear, Nha!🎉 We’re thrilled that you’re happy with your product. Thank you for your support, and we can’t wait to serve you again soon. If you need anything else, don’t hesitate to reach out. Happy shopping!😊
Very S-L-O-W delivery
Very S-L-O-W delivery, item ordered on 15 Nov from Catch marketplace hasn't been despatched yet! Another item ordered 20 Nov still in transit. Got to wait a month before Catch will do anything.
Compare a large Chinese marketplace where an item ordered after 20 Nov was delivered on 2 Dec, and a large US online supplier where they contacted me because delivery was 2 days late and proactively refunded me.
It is hard to believe that the company behind brands like Bunnings and Officeworks, allows Catch to operate like this. Items needed for Christmas 2024 not 2025!
December 4, 2024
Unprompted review
Reply from Catch.com.au
Hi there! We’re really sorry to hear about the delay with your order, and we completely understand how frustrating it must be—especially when you're trying to get your items in time for the holidays! 🎄 While we strive to offer fast and reliable service, sometimes shipping can take longer than expected, especially during busy periods. We’re actively working to improve delivery times, but we know that doesn’t make the wait any easier.
To better assist you, please send us an email at customerservice@catch.com.au with the subject line "TrustPilot" and include your order number. We’re here to help, and we hope everything gets sorted out soon so your Christmas plans aren’t impacted! 🎁
Buyer beware
Wrong item that needs rectifyingWrong item delivered. Didn't check seller review as I trusted that Catch was reputable. Used to be.
This seller has ignored other complaints for yrs. Very annoyed, don't have money to throw away and by not rectifying this issue it's as good as stealing my money. Last dollar I spend on Catch.
Can't rate DailyAusBargains on Catch.com. Buyer beware.
December 4, 2024
Unprompted review
Reply from Catch.com.au
Hi Anne! We're really sorry to hear about your experience! That must be incredibly frustrating, especially when you were expecting the right item. 😞 It’s important to us that our customers have a positive experience, so we totally understand your disappointment. Looking into your order, we see that our seller has now cancelled it and organised a full refund back to the payment method used at the time of purchase. 💬 If there's anything else we can do to assist, or if you need further support, please don't hesitate to reach out. We’re here to help!
Purchasing was simple
Purchasing was simple. Offer was no postage, even better. Came in good time. Fantastic sleeping on these pillows.
November 27, 2024
Unprompted review
Reply from Catch.com.au
Yay! We're so happy to hear that your purchasing experience was a breeze and that the no-postage offer made it even sweeter! 🥳 And the best part—you're LOVING your new pillows! Nothing beats a good night's sleep, right? Thanks a ton for your lovely feedback; we’re thrilled to have been part of your cozy upgrade!🎉
Very happy with overall purchase and postage.
Very happy with purchase and arrived before estimated date - they seem to be sturdy and work as they should do
November 14, 2024
Unprompted review
Reply from Catch.com.au
Hi Tony, thank you for your lovely feedback! We're so glad to hear you're pleased with your purchase and that it arrived ahead of schedule. It's wonderful to know the items are working just as you hoped. 😊
I bought my 2 things last week i got…
I bought my 2 things last week i got email yesterday that your parcel delivered but when i gat home there was nothing i opened my email i saw the picture it not not even my house now i lost money i contacted them no reply
December 2, 2024
Unprompted review
Reply from Catch.com.au
Hey Zahra, we deeply regret the distress this situation has caused. It's incredibly frustrating to hear that your parcel was marked as delivered to the wrong address and that you have not received a response.
To assist you promptly, please email us at customerservice@catch.com.au with the subject line "TrustPilot" and include your order details. Once we receive your email, we’ll investigate this matter thoroughly and work to resolve it as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for the inconvenience.
Shoe ordered was faulty claiming it as change of mind
Shoe ordered was faulty, however first response they provided return label for change of mind in which I can only receive credit or exchange. No response after reconfirming the issue at hand.
November 28, 2024
Unprompted review
Reply from Catch.com.au
Hey Michael, we sincerely apologise for the confusion and frustration caused regarding the faulty shoe. It was never our intention to mislead you or cause inconvenience. We understand how important it is to receive a prompt resolution, and we apologize for the lack of follow-up after your initial message.
We'd love to sort this out for you. Please send us an email at customerservice@catch.com.au with the subject line "TrustPilot" with your order details and we’ll make sure to address the issue correctly, ensuring a full resolution for you. Thank you for your patience, and we are committed to resolving this as quickly as possible.
Great Product and easy to order
Easy to order. Item as described, even a bit better. Was graded B by seller, but it was almost an A. Only B justification is the slight laminating on the edges of the screen, which are almost un-noticeable during use.
Great battery condition and everything working nicely with latest OS Sequoia installed.
July 29, 2024
Unprompted review
Reply from Catch.com.au
Hey Marc! Thank you so much for the awesome feedback! 🌟 We're so happy to hear you had an easy ordering experience and that the product exceeded your expectations! 🎉 It's fantastic to know the slight edge laminating is barely noticeable and that everything is working perfectly, especially with the latest OS Sequoia! 🔋💻 We appreciate your kind words and are thrilled that you're loving your new device! 😊 Hope you enjoy using it for a long time to come! 🚀
The most UNHELPFUL company to return…
The most UNHELPFUL company to return and refund products. AVOID this company at all costs. I like to support Aussie businesses but NOT this one. I’ve bought quite a bit from them and I’ve not had a problem until now. 2 pairs of shoes arrived, no problem. I had issues with them and requested a return and refund. That’s when they became unhelpful. Website didn’t offer REFUND in drop-down menu so I had to pick Change of Mind. I explained fully in message box, but they came back “No refund for change of mind”. After explaining my legal rights for a Repair, Return or Refund by law, suddenly it was ok. I prepared the box for return and gave to a friend to post for me, as I am disabled and cannot drive. My friend works night shifts and struggles with daytime errands and delayed posting them, so the company CANCELS my return, and says apply for return again. Talk about DELIBERATELY making it difficult to keep the sale. That is called GREED and obviously disrespectful of customer service or care. I have applied for the last time, but I’ll let you know what the outcome is. A very angry buyer indeed. It’s just what I didn’t need running up to Christmas either.
November 28, 2024
Unprompted review
Reply from Catch.com.au
Hi Justine, we sincerely apologise for the frustration and inconvenience this situation has caused you. We understand your disappointment, especially during the busy holiday period. It’s certainly not our intention to make the return process difficult, and we regret that you’ve experienced this issue.
Please know that we take your concerns seriously, and we’re committed to resolving this for you as quickly as possible. If you can send us an email at customerservice@catch.com.au provide your order details with the subject line "TrustPilot", we’ll escalate this matter and ensure it is handled appropriately. Thank you for bringing this to our attention, and we truly appreciate your patience while we work to make things right.
Satisfied with all aspects
Satisfied with all aspects. Quality of the product, delivery time, seller response time. Bed is delivered in a box. Assemble is easy. Best option for people on the move as bed can be accommodated in a car after dismantling.
November 26, 2024
Unprompted review
Reply from Catch.com.au
Hey there, thank you for your fantastic feedback! We're thrilled to hear that you’re satisfied with every aspect of your purchase—from the product quality to the delivery time and seller response. It’s great to know the bed’s ease of assembly and portability has been a perfect fit for your needs. Your kind words motivate us to keep delivering top-notch experiences. 😊
arrived in new condition
December 1, 2024
Unprompted review
Reply from Catch.com.au
Yay, Ann-Marie!🎉 We're so glad to hear it arrived in new condition just as expected! 😄 Thank you for taking the time to share your feedback. We hope you’re enjoying your purchase and it brings you lots of joy! 🌟
They are fraud
They are fraud. I purchased my kids set of magnetic toys. The seller decides to increase the price and canceled my order. Contacted customer service and they didnt justify the case. They said we don't have control over the sellers.
December 1, 2024
Unprompted review
Reply from Catch.com.au
Hey Madina! We're really sorry to hear about your frustrating experience – that definitely doesn’t sound right, especially when it involves a purchase for your kids. We understand how frustrating it must be when customer service doesn’t provide the support you deserve. Please know that we take these issues seriously, and your feedback is incredibly valuable in helping us improve. Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused.
My drone fits perfectly and it's a bag…
My drone fits perfectly and it's a bag easy to use and carry.
November 30, 2023
Unprompted review
Reply from Catch.com.au
Hey Shoaib, thank you so much for your fantastic feedback! We’re thrilled to hear that your drone fits perfectly in the bag and that you’re enjoying how easy it is to use and carry. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We hope the bag continues to serve you well!😊
Shocking customer service
Shocking customer service , Non existent customer service, NOT fit for purpose customer service . Rang customer service to change delivery address a couple of hours after completing order, unfortunately default address was incorrect at time of order purchase , was promised the moon and the stars that they were going to get address updated and order redirected and she (customer service person) was personally going to get it done and personally going track it to updated address and keep me updated all the way and I would receive a confirmation email directly after contacting customer service with new address and tracking number with her reference number WHAT A LOAD OF BS . Two weeks later still no email with any update of address or tracking number absolutely nothing done, rang again a couple hrs later when didn’t receive email and nothing had changed new customer service person said address wasn’t even updated, more bs and lies of she was going to do everything to get it sorted, a few days later I got a sms from Australia post to say parcel was on its way to the original wrong address. WARNING THIS COMPANY DOES NOT CARE AND CUSTOMER SERVICE IS NONEXISTENT AFTER THEY HAVE BANKED YOUR HARD EARNED MONEY. NEVER AGAIN WILL THEY EVER GET A CENT FROM ME
November 18, 2024
Unprompted review
Reply from Catch.com.au
Hi Darragh! We're really sorry to hear about your disappointing experience with customer service, and we completely understand how frustrating this situation must have been for you.😔 It sounds like you were promised a lot of support and communication, but unfortunately, things didn't go as expected, and that’s definitely not okay.
To address this promptly, could you send us an email at customerservice@catch.com.au with the subject line "TrustPilot" along with your order number — we’d love to make things right for you and ensure this doesn’t happen again. Thank you for sharing your thoughts with us, and we’re genuinely sorry we let you down.
Bought a 4G phone stopped working two…
Bought a 4G phone stopped working two week later when 3G switched off. Quick on for the 1st response but gone silent after, never follow up. Same with other emails to support. Alisa, Melvin.. Michael.. the list goes on. Company need to AVOID.
November 1, 2024
Unprompted review
Reply from Catch.com.au
Hi Willie! We're really sorry to hear about the issues you’ve experienced with your 4G phone. It’s certainly not the level of service we aim to provide, and we completely understand your frustration. We want to assure you that we take this seriously, and that this matter is now being handled by our Marketplace Disputes Team. They’ll reach out to you directly to resolve this as quickly as possible. Thank you for your patience, and we truly appreciate your understanding as we work to make this right!
I always find CATCH helpful
I always find CATCH helpful. Their prices are very good and their service impeccable
November 24, 2024
Unprompted review
Reply from Catch.com.au
Thank you so much for the kind words, Helen!🌟 We're absolutely thrilled to hear that you find CATCH helpful and that our prices and service have made a positive impact. 😊 We're here to keep delivering the best, and your feedback just made our day! 🎉 If there's anything else we can do to make your experience even better, just let us know! 💬✨
Easy to find things and an easy site to…
Easy to find things and an easy site to use.
November 23, 2024
Unprompted review
Reply from Catch.com.au
Hey Steve, Thank you so much for your kind words! We're thrilled to hear that you find our site easy to navigate and user-friendly. Your feedback motivates us to keep delivering a seamless shopping experience. 😊
Item not received after 4 weeks
Item not received after 4 weeks. Followed this up with them. Said there was an issue with delivery. Asked for a refund. They said would refund in 3 to 5 days. That was 3 weeks ago. Buyer Beware. Would never deal with them again
September 20, 2024
Unprompted review
Reply from Catch.com.au
Hey Belinda, we sincerely apologise for the frustration and inconvenience you've experienced with your order. Waiting this long for a refund is unacceptable, and we deeply regret the delay in resolving this issue for you.
To address this promptly, could you send us an email at customerservice@catch.com.au with the subject line "TrustPilot" along with your order number. We'll investigate immediately and ensure that the refund process is expedited without any further delays.
We value your feedback and are committed to improving our processes to prevent situations like this in the future. Thank you for bringing this to our attention, and we hope to restore your trust in us.
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