The Vacuum was as described, well packed, undamaged and delivered quickly at no charge. The Dyson small ball upright is amazing! It sucked built-up dirt our old Dyson DC23 turbohead had missed for yea... See more
Company replied
Catch.com.au
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See what reviewers are saying
Catch has been very reliable since I joined. I have ordered many (15) items in less than 12 months. Everything has arrived quickly and in excellent condition, except for one item only, whereby a 3rd p... See more
Company replied
Bought a sim card 2 weeks ago, tried to only ACTIVATE but of course the website has to throw errors at you. Could not activate because it requires email verification & when I click on the link in ema... See more
Absolute rubbish customer service and the difficulty to reach or email someone! I am disappointed to discover that scammers are being allowed to sell items on your platform, which I believe is una... See more
Company replied
Company details
Information provided by various external sources
Low prices on the biggest brands in fashion, tech, beauty, grocery, sports, and more at Catch. Huge savings every day! It's massive! It's Catch!
Contact info
Melbourne, Australia
- 1300 222 824
- customerservice@catch.com.au
- catch.com.au
Worst ever- don’t buy from them- they…
Worst ever- don’t buy from them- they steal your moneyThere is no -10000 or I would have given it
Don’t ever buy from here! Worst service ever.
Made an order 3 weeks ago and got no update between, catch, the seller and courier company no one could tell me where the package was and it was for a birthday.
After a week of calling them everyday the best I got was were will message and follow up the seller.
Nothing I then had to be out of pocket and buy from a different company and went to request and speak to a manager- no empathy no care and didn’t even bother to call me back I had to call 3 times and email.
Travis the so called “manager” there so rude, patronising and couldn’t care less- refused to refund me and kept saying we will follow up with seller. I am out of pocket $358 thanks to their incompetence.
I would not let this go and will escalate to the highest level until I receive my refund.
Don’t give yourself stress and a headache don’t buy from catch- disgusting customer service all useless and incompetent
January 3, 2025
Unprompted review
Reply from Catch.com.au
Hey there, thank you for taking the time to share your feedback. We deeply apologise for the frustration and inconvenience caused by your experience with us. This is certainly not the level of service we strive to provide, and we understand how upsetting this situation has been for you.
We genuinely want to assist you in resolving this matter. If you could kindly send an email to customerservice@catch.com.au with the subject line "TrustPilot" and include your order details, our team will prioritise your concern and work to address it as quickly as possible.
We truly value your patience and hope to make things right. Please don’t hesitate to reach out if you have any further questions or concerns.
STILL HAVEN’T RECEIVED MY PARCEL
It’s been more than 1 week and until this review, I still haven’t received my parcel.
Don’t deal with catch.com.au forever guys
January 6, 2025
Unprompted review
Reply from Catch.com.au
Hey there, we're really sorry to hear that you haven’t received your parcel yet. We understand how frustrating this must be, especially after waiting for more than a week.
Please send an email to customerservice@catch.com.au with “TrustPilot” as the subject line, and include your order details. We’ll definitely look into this and work to resolve the issue as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Reply from Catch.com.au
Hi Gordon! Thank you for your feedback! We’re glad to hear that the product met your expectations and does what it says. 👌Your satisfaction is important to us, and we appreciate your support. 💙
Disappointed as u went to review a…
Disappointed as u went to review a cushion I got and catch wouldn’t allow me to review …. Basically it’s a seat cushion that is so soft it doesn’t work like I bought it for. I just wanted to be able to review so other people would know but it keep blocking any review that wasn’t positive.
January 11, 2025
Unprompted review
Reply from Catch.com.au
Hey Renee, thank you for sharing your experience with us, and we sincerely apologise for the frustration caused. We wanted to let you know that your review has been successfully posted.
If your concern with the cushion remains unresolved, please don’t hesitate to reach out. You can send an email to customerservice@catch.com.au with the subject line "TrustPilot" and include your order details. Our team will be more than happy to assist in addressing this matter further.
We value your feedback and appreciate your patience as we work to improve your experience with us.
STAY FAR AWAY, THEY JUST STEAL YOUR MONEY!
This company is disgusting to deal with, they have taken my money for a product and then cancelled the order. I purchased this item a month ago. I have never received my money back and have been emailing backwards and forwards with them and they are trying to tell me that I failed to pay for the item. I have even sent them the proof that it came out of my bank account and they are still refusing to give me my money back staing I never paid when it's clear and proven that I did. STAY FAR AWAY FROM THIS COMPANY. You are way better off buying through Amazon who have amazing customer service and actually resolve the problems that arise.
December 9, 2024
Unprompted review
Reply from Catch.com.au
Hi Sam, thank you for reaching out, and we sincerely apologise for the frustration and inconvenience caused by this situation.
We want to assure you that we have raised your concern to our dedicated team for further investigation. They're currently reviewing your case, and an update will be provided to you via email as soon as possible. Please ensure to check your inbox, spam, or junk folders for any communication from us.
We truly regret any distress this has caused and are committed to resolving this matter promptly. Thank you for your patience, and please feel free to reach out via customerservice@catch.com.au, if you have further questions or concerns in the meantime.
Quality and price
I found it the best quality at an economical price .
Easily affordable!
January 7, 2025
Unprompted review
Reply from Catch.com.au
Hi there, thank you so much for your kind words! We're glad to hear that you're happy with the quality and price of our products. We strive to offer the best value to our customers, and it’s great to know we’ve met your expectations. 💙
Your feedback truly means a lot to us. If there’s anything else we can assist you with, feel free to reach out anytime!
Counterfeit brand clothing
Counterfeit brand clothing!
I purchased a Ralph Lauren sweater which claimed to be legit. Despite supposedly only selling legit items, I received a counterfeit sweater. The website claims to ensure only legit products are sold on their website but this is not the case at all. Do not buy!!!!
January 7, 2025
Unprompted review
Reply from Catch.com.au
Hi Cheryl, we're really sorry to hear about the issue with your Ralph Lauren sweater. This is certainly not the experience we aim to provide, and we understand your frustration. We take matters like this very seriously and would love to help resolve it for you.
Please email us at customerservice@catch.com.au with the subject line "Trustpilot" along with your order number, and we will investigate the issue and work towards a resolution.
Thank you for bringing this to our attention, and we look forward to getting this sorted for you.
Catch is awesome
I brought 2 x Michael Kors bags. Prompt delivery. Product appropriately packed. Thank you so much.
December 23, 2024
Unprompted review
Reply from Catch.com.au
Hi Tess,thank you so much for your wonderful feedback! We're glad to hear that you're happy with your Michael Kors bags and the prompt delivery. Your support means a lot to us, and we appreciate you taking the time to share your experience.
If you need anything else, we’re here to help! 😍
Is catch a reliable place to buy an iPhone?
Hi guys, i ordered an iPhone on Christmas Day that was around $560. I am yet to receive the phone, it’s only been 5 days so i am sure it will be delivered within the next week. Although, I have tried tracking my package and there is no information on it which was kind of sus but I gave it the benefit of the doubt. I have read most of the bad reviews on catch. Is catch a reliable place to buy a phone?
December 30, 2024
Unprompted review
Reply from Catch.com.au
Hi there, we're really sorry to hear about your concerns regarding the delivery of your iPhone. After reviewing the records, it appears that your order has been marked as delivered. We completely understand how frustrating this situation can be, especially when tracking information isn’t clear.
If you have not received the phone, please get in touch with us at customerservice@catch.com.au, with the subject line, Trustpilot with your order number and we will assist you in resolving this issue as quickly as possible.
Thank you for your understanding, and we truly appreciate your patience.
It works fine.
December 21, 2024
Unprompted review
Reply from Catch.com.au
Hey Walter, thank you for your feedback! We're glad to hear everything is working fine. 😊
We hope to see you shopping with us again. 💙
Excellent allround
Excellent items, cheap prices, great customer service, decent postage time. I regularly purchase items from here.
December 25, 2024
Unprompted review
Reply from Catch.com.au
Thanks for the awesome review, Adam!🌟 We’re thrilled to hear that you’re enjoying our items, prices, and customer service. It’s great to have you as a regular customer! If you ever need anything or have questions, just let us know. Happy shopping! 😊🛍️
Absolute rubbish customer service and…
Absolute rubbish customer service and the difficulty to reach or email someone!
I am disappointed to discover that scammers are being allowed to sell items on your platform, which I believe is unacceptable. This situation has caused significant distress, and I feel that catch.com is not adequately safeguarding its customers.
Be careful ppl most items are poor quality.
It’s been 2 weeks and I have not received my item!
I will reach out to Fair Trading, and I am also considering taking further action through PayPal and the New South Wales Civil and Administrative Tribunal (NCAT) NOT WORTH THE HEADACHE AVOID CATCH.COM.AU
December 6, 2024
Unprompted review
Reply from Catch.com.au
Hey Aleen! We’re really sorry to hear about the trouble with your order. We totally get how frustrating it can be, especially with poor quality items and having a hard time getting support. Your concerns about safety and service are totally valid, and it’s important for platforms to keep things secure for everyone. Looking into your order, we’re glad to see that our seller has helped you out with the refund! If there's anything we can help, please let us know. Cheers!
Raised garden bed with Trellis
Impressive delivery. Ordered two Raised garden bed with Trellis, it was delivered in two days through Direct Freight Express from Melbourne to Brisbane. Very happy with the product. Thank you Catch.
December 21, 2024
Unprompted review
Reply from Catch.com.au
Thanks for sharing your experience, Sam!🌟 We're so glad to hear that your raised garden beds with trellises arrived so quickly and that you're happy with the product. It sounds like they’ll be a great addition to your garden! If you need anything else, feel free to reach out. Happy gardening! 🌱✨
Efficient, user friendly and reliable
By far one of the most efficient and easy online shopping experiences I've had so I felt compelled to leave a positive review. Items arrived literally the next day despite only selecting standard shipping. Website was user friendly and easy to navigate and they provided regular updates to track the status of my order. I found the whole experience stress free and easy and now don't have to worry about my xmas gifts arriving late. Thank you!
December 21, 2024
Unprompted review
Reply from Catch.com.au
Wow, Jules! Thank you so much for the fantastic feedback! 🎉 We’re thrilled to hear that you had such a smooth and efficient shopping experience! It’s great to know that your items arrived quickly and that our website made things easy for you. We love making holiday shopping stress-free! If you need anything else, just give us a shout. Hope you had a blast this holiday season!🎁✨
Catch is fine until you ask for a refund!
20th November 2024, I purchased a mobile phone for my Dad, however it was not suitable. So four days after delivery I followed all the requirements for the refund. The vendor proceeded with the refund. As I used PayPal with the 4 payment process. PayPal proceeded at their end. I am still waiting to receive my refund $89.50 from Catch, I have emailed several times. I have not heard since late November. I also would like to add their packing for delivery is very poor.
November 20, 2024
Unprompted review
Reply from Catch.com.au
Hey Lia, thank you for your candid feedback. We sincerely apologise for the delay and the inconvenience you've experienced with your refund. After reviewing the records, we can confirm that your order was refunded as of 20-Nov-2024, and we understand that the payment was processed through PayPal. If you haven't received the refund yet, please let us know, and we can assist you further in resolving this matter.
We also appreciate your feedback regarding the packaging, and raised this concern with the relevant team to ensure improvements moving forward.
Thank you for your patience and understanding. If there's anything else we can assist you with, don’t hesitate to reach out.
extremely frustrating and maddeningI…
extremely frustrating and maddeningI ordered a toy for a Christmas present :
Order #69371886
Purchased: 05 December 2024
Order total: $73.06
and it was dispatched on 7th December.
This is the tracking message: 34KHY185005001000935006 No event found.
I can't find any way to message these people to find out where my item is.
December 19, 2024
Unprompted review
Reply from Catch.com.au
Hi Chris! We're really sorry to hear about the frustration you're experiencing. We understand how important it is to receive your items on time, especially for a Christmas present.
According to our system, your order has been marked as delivered. If you haven’t received it yet, please email us at customerservice@catch.com.au with the subject line "Trustpilot" and include your order number, and we’ll look into this for you right away.
We’re here to help and will do everything we can to resolve this for you.
Received Items on time and as discibed
December 17, 2024
Unprompted review
Reply from Catch.com.au
Yay, Ray!🎉 We’re so happy to hear that your items arrived on time and just as you expected! Thanks for sharing the good news! If you need anything else, just let us know. Enjoy your purchases!😊✨
Candles packed into a plastic bag with no bubble wrap or box to protect them, so totally smashed on arrival
We ordered 2 x candles for gifts & when they were delivered, they were just packed in their own candle box, into a plastic delivery bag. No bubble wrap, no extra box to protect the candles. So obviously when we opened the boxes the candles were smashed & had broken glass, big & fine pieces everywhere. Not happy with the service at all, as no care taken especially for breakable purchases
UPDATE: I had contact from Catch a few days after I received the candles & they gave me a full refund & apologised for the inconvenience, so am very happy with their after service
December 8, 2024
Unprompted review
Reply from Catch.com.au
Hey Christine! It sounds like you had a frustrating experience with the delivery of your candles! It's always disappointing to receive items damaged due to insufficient packaging. However, it's great to hear that our team has responded promptly and offered you a full refund along with an apology. Rest assured that we'll take this feedback into account for future shipments to ensure better protection for fragile items. Thank you for sharing your update!
Don't bother
Don't bother, poor delivery on every item. Either showed up completely destroyed, or if you're unfortunate enough to have them sent via Yun Express, whatever that is, it won't show up at all.
December 13, 2024
Unprompted review
Reply from Catch.com.au
Hey Jessica, truly sorry to hear about your delivery experience. This isn’t the standard we aim for, and I completely understand your frustration. We'd be happy to check this one for you. We can see that the order has been tagged as delivered. Otherwise, if not received, please send us an email at customerservice@catch.com.au with the subject line Trustpilot along with your order number. Thank you for your patience and understanding.
AAA+++++++
December 5, 2024
Unprompted review
Reply from Catch.com.au
Hey there, thank you so much for the five-star review! We’re thrilled to hear you’re happy with your experience. 😊
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