The Vacuum was as described, well packed, undamaged and delivered quickly at no charge. The Dyson small ball upright is amazing! It sucked built-up dirt our old Dyson DC23 turbohead had missed for yea... See more
Company replied
Catch.com.au
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See what reviewers are saying
Catch has been very reliable since I joined. I have ordered many (15) items in less than 12 months. Everything has arrived quickly and in excellent condition, except for one item only, whereby a 3rd p... See more
Company replied
Bought a sim card 2 weeks ago, tried to only ACTIVATE but of course the website has to throw errors at you. Could not activate because it requires email verification & when I click on the link in ema... See more
Absolute rubbish customer service and the difficulty to reach or email someone! I am disappointed to discover that scammers are being allowed to sell items on your platform, which I believe is una... See more
Company replied
Company details
Information provided by various external sources
Low prices on the biggest brands in fashion, tech, beauty, grocery, sports, and more at Catch. Huge savings every day! It's massive! It's Catch!
Contact info
Melbourne, Australia
- 1300 222 824
- customerservice@catch.com.au
- catch.com.au
Superior Product Superior Supplier !!!
Quick Great Communicator Superior Product Superior Supplier !!!
February 23, 2025
Unprompted review
Reply from Catch.com.au
Yay!🎉 We're thrilled to hear about your fantastic experience! Quick service, great communication, and a top-notch product — that’s what we love to deliver. Thanks for sharing your support!💛
Avoid these guys like the plague
Avoid these guys like the plague. They are going bankrupt and it shows. I had a case against them, it said they will get back to me within a few days, then a week, then 2 weeks (each time me chasing them up) because an item arrived damaged.
I ended up having to go through my credit card company to do a charge back because they just didn't reply.
AFTER I filed the case they did and tried to fight it (seriously, fighting me on a case where the product arrived damaged and I provided photographic evidence and they STILL tried to deny the claim), my credit card company (American Express) came to the rescue and took a common sense approach and approved me when I showed them the photos.
No wonder catch is going bankrupt and being shut down.
November 1, 2024
Unprompted review
Reply from Catch.com.au
Oh no, Vaughan! We're really sorry to hear about your experience—it sounds incredibly frustrating, and that's definitely not the service we aim to provide. We completely understand how disappointing it must have been, especially with a damaged item and the delay in resolving your case.
While Catch.com.au is closing, we still want to ensure our customers' concerns are addressed properly. It’s disappointing to hear that the process didn’t go smoothly for you. Your feedback is truly valuable, and we’ll make sure it’s passed on. If there’s anything left unresolved, please don’t hesitate to reach out. We appreciate your patience through all of this!
Catch sent me an empty box.
I purchased footwear and a shirt from Catch itself (not a third-party seller) last Wednesday. The delivery arrived quickly the next day but felt really light, and to my surprise, they just sent an empty box without anything else inside. I really hope Catch was not trying to scam me here. I have contacted Catch by calling and emailing, but there is still no resolution to this. Adding to the frustration, they are very slow to respond, and their contact hours are only from 9 to 5 weekdays. If you buy something from Catch and receive a light package, just be aware of this issue.
February 20, 2025
Unprompted review
Reply from Catch.com.au
Oh no, Wil! We're so sorry to hear about this, and we completely understand how frustrating it must be to receive an empty box—that's absolutely not the experience we want for our customers.
Since your order was placed directly with Catch, we want to make sure this is sorted ASAP. If you could kindly send an email to customerservice@catch.com.au with the subject line "TrustPilot" and include your order details, our team will prioritise your concern and work to address it as quickly as possible. We truly value your patience and hope to make things right. Please don’t hesitate to reach out if you have any further questions or concerns.
Great knife for a reasonable price
December 18, 2024
Unprompted review
Reply from Catch.com.au
Awesome to hear! Glad you found a great knife at a reasonable price. Thanks for sharing — happy chopping!😊
Appalling service and no response to 2…
MY ORDER NUMBER is : 69796215
Appalling service and no response to 2 emails regarding non receipt of ordered ( and PAID for) item ! DO NOT order from Catch.com , you’ll get nothing and loose your $$$ !
I’ve updated this review with my Order Number and STILL NO RESPONSE . Don’t be fooled , they say they want to assist BUT there is no way of contacting them ….. I would like a FULL REFUND please !
February 18, 2025
Unprompted review
Reply from Catch.com.au
Hi Barb! We’re really sorry to hear about your experience. We completely understand how frustrating it must be not receiving your order or a response to your emails.
We’d love to sort this out for you! If you can share your order number, we’ll follow up with the team to make sure this gets resolved as quickly as possible. Thanks for your patience — we’re here to help!
DDTTQQ Beats Solo 7
Perfect beats headphones! Order came on time and worked awesomely! In mint condition too :D
February 9, 2025
Unprompted review
Reply from Catch.com.au
Hooray, Rayyan!🎉 So awesome to hear that your DDTTQQ Beats Solo 7 headphones are perfect! Glad they arrived on time and in mint condition—nothing better than that! 🎧✨ Enjoy the amazing sound, and happy listening! 🎶
Products as described
Products as described, service excellent, no problems at all!
December 15, 2024
Unprompted review
Reply from Catch.com.au
Yay, Sieanne! 🎉 We’re so glad to hear that everything was spot on and that you had an excellent experience! Thanks for the awesome feedback—we truly appreciate it! Happy shopping! 🛍️
Do Not Buy From Catch
I ordered an electric scooter from catch.com, seller was OzSportMarket.
The order was 3 weeks late, further more, the scooter showed two errors codes after 4 days of use commuting to work. Scooter will not charge nor work.
Contacted catch about a refund or replacement, I was passed onto an extremely unhelpful agent “Olivia” who kept sending me copy and paste’s from the user manual about the error codes, one email read, “replace the controller”, suggesting I disassemble and fix the scooter myself.
Catch then finally said they would chase a refund, and said I should receive it within 3-5 business days, I am currently without refund after 7 business days and still not getting replies from the company.
0/10, I would strongly advise against using this company
February 1, 2025
Unprompted review
Reply from Catch.com.au
Oh no, Paul! We're so sorry to hear about your experience with your scooter order. We can see that this item was sold and delivered by one of our marketplace sellers, OzSportMarket, and we completely understand how frustrating this must have been.
This is definitely not the experience we want for our customers. Our Customer Service Team escalated your case to our Catch Disputes Team, who have assisted with a full refund back to the payment method used for your order. We truly appreciate your patience throughout this process. If there’s anything else we can do to help, please don’t hesitate to reach out!
It came earlier than expected and in…
It came earlier than expected and in good condition
January 14, 2025
Unprompted review
Reply from Catch.com.au
Yay! That’s fantastic to hear, Philippe!🎉 So happy to hear that your item arrived earlier than expected and in perfect condition! Thanks for sharing, and we hope you enjoy your purchase!🌟
Fantastic website with quality and well…
Fantastic website with quality and well priced products.
December 15, 2024
Unprompted review
Reply from Catch.com.au
Hey John!🎉 We’re beyond thrilled to hear that you loved our website and the quality of your product! This is exactly what Catch is all about! We’re all about delivering the best online shopping experience with top-notch products, and your feedback means the world to us!
Rest assured, Catch will continue to bring you amazing service right up until our closure day! 🌟 Thanks so much for being such an awesome part of our journey! Cheers!😊
Reply from Catch.com.au
Yay Ben! 🌟 We’re absolutely thrilled to hear that you loved the quality of your product and the great price! This is exactly what Catch is all about—offering the best online shopping experience with amazing products, and your feedback truly means the world to us! Thanks a ton for being such a wonderful part of our journey! Cheers! 😊
Totally awesome light kit so realistic
January 24, 2025
Unprompted review
Reply from Catch.com.au
Wow! That’s amazing to hear, Robert!🌟 We’re so glad you’re loving the light kit—it’s awesome to know it’s giving you that realistic vibe! 😍 Thanks for sharing your feedback with us, and we hope it continues to brighten up your space! 💡✨
Very expensive postage
Very expensive postage - the most expensive postage of any site i shop on. Not worth it.
January 16, 2025
Unprompted review
Reply from Catch.com.au
Hey Kerrina! We’re sorry to hear that our postage costs didn’t meet your expectations. We understand how important affordable shipping is, and we truly regret that this has impacted your shopping experience with us.
Looking into your order, we see that your items are from our marketplace sellers, and they’ve assisted you with the refund process. Your feedback is valuable, and rest assured, we’ll pass it along to our team as we continue striving to improve. Please don’t hesitate to reach out if there’s anything else we can help with.
Reply from Catch.com.au
Hey Annmarie, thank you for your kind review! We’re glad to hear you found good value for money and that the whole procedure was straightforward. We hope to see you shopping with us again! 💙
Quality product
Quality product, quick delivery even during Xmas period. Product has plenty of power for nail manicures at home.
December 13, 2024
Unprompted review
Reply from Catch.com.au
Hi Lita, thank you for your feedback! We’re thrilled to hear that you’re happy with the quality of the product and the quick delivery, even during the busy Christmas period. It’s great to know that the product has plenty of power for your nail manicures at home. We appreciate your support and look forward to serving you again! 😊
No Parcel Collect
I wanted to purchase a item online with Catch but when I went to put in my details it would not let me deliver to Australia Post parcel Collect. I can't get parcels delivered to my unit because stuff just gets left at the door for anyone to pick up. The delivery drivers used to hand parcels to you but not anymore. I just can't it's not safe anymore.
January 20, 2025
Unprompted review
Reply from Catch.com.au
Hey Melanie, we're really sorry to hear about the trouble you’re having with delivery options. We understand how frustrating and concerning it must be when parcels are left at your door. Deliveries to Parcel Collect/Locker is available to certain products only.
Your feedback is invaluable. In the meantime, if there’s anything else we can do to assist you or if you have any other concerns, please let us know.
Thank you for bringing this to our attention.
Ordered Shark vacuum cleaner
Ordered a vacuum cleaner through one of catches dodgy sellers. Didn’t hear anything for a week. Had to ring them to lodge a complaint, so they could pass my dissatisfaction to seller. Still didn’t get any update. Rang again to get update from catch . They told me to track item through aus post. Item was still pending. Eventually got things rolling through my constant f/up. Took just on 2 weeks to come from a seller in Victoria , l am in Queensland. Stay clear from these guys.
January 4, 2025
Unprompted review
Reply from Catch.com.au
Hey Paul, thank you for your valuable feedback, and we sincerely apologise for the delays and frustration you encountered with your Shark vacuum cleaner order. We understand how important it is for our customers to receive timely and transparent service, and it is clear that we fell short in this instance.
We can confirm that the order has been tagged as delivered. However, if you are still facing any issues or if your situation remains unresolved, we would be more than happy to assist you further. Please feel free to send an enquiry to customerservice@catch.com.au with the subject line "TrustPilot" and include your order details, and we will prioritise your case.
We truly appreciate your feedback, as it helps us improve our service, and we are committed to ensuring your satisfaction.
I had purchased a ride on car
I had purchased a ride on car costing $524, item received with black substance throughout box. Not thinking too much into it, after assembled and charged car is not working. Upon further investigation the black substance is most likely ' lead dioxide' due to broken battery. I've contacted catch regarding issue & I was informed I needed to contact the 3rd party marketplace seller being ' little riders' After doing so requesting return & refund, there has been no progress nor resolution. I had raised dispute with ' Catch disputes team & told to wait to here back from them. Over a week later still no response! I've called & I was told they are reviewing to wait another 1- 2 days. There is no urgency at resolving issue even after explaining the dangers ' lead dioxide ' may cause to myself & family!
December 17, 2024
Unprompted review
Reply from Catch.com.au
Hey Nola, thank you for bringing this to our attention. I want to sincerely apologize for the inconvenience and concern caused by your recent experience. We understand the seriousness of the matter and assure you that we are here to assist.
We can see that our Marketplace Disputes Team is currently looking into this matter for you, and an email update will be provided shortly.
Your safety and satisfaction are very important to us, and we appreciate your patience as we work to resolve this issue.
The ease of shopping with them and the…
The ease of shopping with them and the speed at which I received my purchase
December 26, 2024
Unprompted review
Reply from Catch.com.au
Hey Susan! Thank you for your feedback! 💙 We’re delighted to hear that you found shopping with us easy and that your purchase arrived quickly. Your satisfaction is our priority, and it’s great to know we’re meeting your expectations.
We appreciate your support and look forward to serving you again. 😊
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