Catherines of Partick Reviews 352

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional yet friendly approach, making the shopping experience enjoyable and stress-free. Many appreciate the personalized attention, with staff members offering expert advice, listening to their needs, and helping them find the perfect outfit, often exceeding expectations. The product selection is highly regarded, with many finding a wide variety of beautiful dresses and accessories. The overall user experience is frequently described as wonderful, with people feeling comfortable, confident, and not pressured into making purchases. However, some people were dissatisfied with the limited size options for certain styles, leading to a frustrating experience when trying to find suitable garments. A few other people also felt that the company was rigid regarding exchanges or swaps, even for unworn items, and some encountered pushy or rude staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Product

Customers had positive experiences with product. Many reviewers found their dream dress and full outfits,... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe it as enjoyable,... See more

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers express delight with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Catherine's looking for a prom dress for my daughter. Her confidence was low after an appointment at a city centre store. We were seen straight away dispite arriving without an appointmen... See more

Company replied

Rated 5 out of 5 stars

My daughter and i were shoping for my MOB dress, we were greeted with a very warm welcoming lady who passed us onto the most patient assistant Sarah. After apologising for loving every dress Sarah h... See more

Company replied

Rated 5 out of 5 stars

Fabulous shop with such lovely staff who certainly know their fashion. Jacqueline looked after me for my MOB outfit and was excellent. She helped me so much with her expertise making it a very success... See more

Company replied

Rated 5 out of 5 stars

Roma was an absolute gem. I was excited & nervous at same time as my first time experiencing this. Roma put me totally at ease explained everything to myself & my sister & included my sister throughou... See more

Company replied


Company details

  1. Dress Store

Written by the company

One of the largest selections of Mother of the Bride & Groom Dresses in the UK, with perfect outfits for all Special Occasions, Evening Wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

352 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lovely Experience

I had a lovely experience recently when shopping for my MOB outfit. I was helped by Shaleen to pick my perfect outfit. She was lovely and I felt she was honest in her opinion and really made me feel like I had picked the right one. I was really happy with the service overall from Shaleen. Just a small point but I do feel it would be good for customers to have somewhere to sit whilst waiting to be served. We were standing at the front of the shop but there wasn’t anywhere we could sit . I also do think it would be good if there were seats available for anyone who has come with you. My daughters were just standing outside the dressing room waiting for me to show them my outfits.

June 14, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your review and feedback!
It's wonderful to hear that you enjoyed your appointment with Shaleen and found the perfect outfit!
We value all feedback and will also take on board your points surrounding seating.

Rated 5 out of 5 stars

Would recommend this company

Would recommend this company, so helpful and informative.
Staff could not do enough for you.
Made you feel very special and valued.

September 28, 2024
Unprompted review
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Reply from Catherines of Partick

We value your feedback, many thanks

Rated 5 out of 5 stars

amazing

Great service from start to finish with clear communication from booking stage. Felt a million dollars on the day. Great selection to choose from and welcoming friendly staff ❤️

March 15, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your lovely review!
We're thrilled to hear that you enjoyed your experience and we wish you a wonderful time at the wedding when the big day arrives!

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience. Sharleen totally put me at ease and helped me find the perfect outfit for my daughter's wedding.

February 8, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you very much for your feedback and 5 star review!
It's great to hear that you enjoyed your experience and we're thrilled that we were able to help find the perfect outfit.
We wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

I had a fabulous experience at Catherine's of Partick …

I had a fabulous experience on Saturday looking to find out what suited me for MOG outfit. I was accompanied by my 2 daughters, and we were all made very welcome. I was served by Shaleen who was amazing. She listened to what I was looking for and consulted with my daughters too.
Such an enjoyable experience. I was made to feel so special and Shaleen was happy to bring lots of styles and colours for me to decide what exactly I was looking for.
I made a purchase and I am absolutely delighted with it..
I would highly recommend any MOB/MOG to go to Catherine's of Partick...

June 21, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you very much for your lovely review and recommendation!
We really appreciate you taking the time to share your feedback.
It's fantastic to hear that you enjoyed your appointment with Shaleen and found a dress that you love, we wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

Shaleen was very friendly and patient…

Shaleen was very friendly and patient and I’ve never yet had a good experience or enjoyed buying outfits UNTIL today. I can’t thank the team enough there and absolutely love my outfit. So much choice and Shaleen seemed to know which outfits I’d like. Thank you

June 19, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your kind words! We’re absolutely thrilled to hear that Shaleen made your experience so enjoyable and that you found the perfect outfit. It’s wonderful to know that you felt taken care of and that Shaleen was able to guide you to exactly what you were looking for. We truly appreciate you sharing your experience and are so happy you love your new outfit!

Rated 5 out of 5 stars

They nailed it.....

I arrived a little early for my appointment and was met by Lisa who assisted me in choosing my outfit. I am MOG and was looking for something wow but was totally unsure of style or colour. We picked out a few dresses and after trying the first one where I liked the style but not the dress Lisa went and got me another one to try on. It was perfect 👌 She went and got a hat, it was certainly wow and made the dress more special. Shoes bag and jewellery followed and they were all excellent choices by Lisa and completely complimented my gorgeous dress. I did wonder if I should try a few more just to make sure this was the one but to be honest she nailed it. Left 45 mins after arriving with the full outfit a very happy and excited MOG. Totally recommend if your are looking for something special and unsure where to start. Lovely experience 🥰

June 13, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your wonderful review! We're so pleased to hear that Lisa was able to guide you through the process and help you find the perfect Mother of the Groom outfit. It sounds like everything came together beautifully, from the dress to the accessories! We're thrilled you left feeling happy and excited for the big day. Your recommendation means a lot to us, and we’re so grateful for the opportunity to be part of such a special moment.

Rated 5 out of 5 stars

Friendly and fabulous experience

Visited yesterday, Easy booking, friendly welcome, bright airy interior. Absolutely no pressure, felt had Roma’s full attention and care and that she understood what I looking for almost more than I knew myself! Her friendly manner made the whole experience of purchasing my Mother of Bride outfit into an enjoyable experience.

June 11, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your lovely feedback! We’re so happy to hear that Roma made your experience stress-free and enjoyable, and was able to truly understand what you were looking for and give you her full attention. We’re thrilled that you found the perfect outfit for such a special occasion! We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Prom Dress Shopping

Ailsa was extremely patient and really listened to what my daughter wanted for her prom dress. It was a really positive shopping experience and resulted in a very happy girl! There was a lot of choice in both style and budget. A lovely atmosphere to the shop. Highly recommend.

June 7, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your kind words! It was a pleasure to work with you and your daughter, and we're so happy to hear she found the perfect prom dress. We always strive to offer a wide range of styles and budgets to make everyone’s experience special. I’m glad the atmosphere was just right too! We hope your daughter shines at the prom!

Rated 5 out of 5 stars

Amazing experience at Catherine's of Partick

I wasn't sure how shopping would go as mother of the bride to-be. Then I met Roma at Catherines of Partick!!! Roma was absolutely fantastic, listened to what I wanted and took this on board whilst also making suggestions along the way which really helped me find my perfect outfit. I have never looked so good and Roma made the whole experience so much fun. I wouldn't go anywhere else now when purchasing outfits for special occasions - thank you so much Roma for the transformation and great styling tips.

May 23, 2025
Unprompted review
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Reply from Catherines of Partick

Many thanks for your positive feedback Jean. A transformative experience is a spectacular result for all concerned, and finding the perfect outfit must surely be the cherry on the cake!!

Rated 5 out of 5 stars

Aw what can I say… Roma what a women

Aw what can I say… Roma what a women, she was highly recommended to us and she did NOT disappoint! From start to finish she excelled at making me feel at ease when finding MOB outfit! Roma’s attention to detail and interpersonal skills were unbelievable. Cannot thank her enough!!! xoxoxox

June 7, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you so much for your kind words! We are very pleased we could help make the process enjoyable and stress-free, and so happy you loved the experience! It was a pleasure working with you, and I’m glad we found the perfect outfit. Thank you again for sharing your experience.

Rated 5 out of 5 stars

MOB dress shopping

Shaleen welcomed us when we walked into the shop. She was friendly and very pleasant. She was so helpful. Nothing was too much bother and at no time did I feel rushed to make a decision. I am very pleased with the dress I purchased. Thankyou Shaleen for making the whole process and lovely experience

May 31, 2025
Unprompted review
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Reply from Catherines of Partick

We appreciate you taking time to give us feedback Julie. Making such an important decision can not be rushed. Thank you so much for your kind words! I'm thrilled to hear that Shaleen made your experience enjoyable and that you love your new dress.

Rated 5 out of 5 stars

Shaleen my assistant was excellent and…

Shaleen my assistant was excellent and professional but most of all her personality gave me the experience to feel relaxed and meeting all my needs required and would use this sevice and shop again highly recommended

May 28, 2025
Unprompted review
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Reply from Catherines of Partick

Thanks for sharing your experience with us Lorraine. We strive for excellent, professional service delivered with a caring personality. Sounds like Shaleen ticked all those boxes

Rated 5 out of 5 stars

First class experience

First class ! When attending appointment I had no idea whatsoever for what I was looking for - Irene was great and had the patience and experience to guide me and I couldn’t be happier with our choice - perfect !

May 24, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you for your feedback Mrs Friel, guidance and patience are under rated qualities, but ones we treasure and hopefully foster at Catherines of Partick

Rated 5 out of 5 stars

Shaleen was great

Shaleen was great - let me try loads of outfits and provided genuine helpful feedback. Swift and efficient! Found the perfect dress and hat. Really good experience, and felt she was “on my team” as it were.

May 19, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you so much for the kind words! I’m thrilled you had a great experience, and I’m so happy we found the perfect dress and hat for you! It was a pleasure helping you. We value your feedback and welcome you to "team Catherine's".

Rated 5 out of 5 stars

Great experience

Great experience finding the perfect dress for my daughters wedding.
I had Tanya assisting, who was absolutely amazing. Tanya was patient, helpful and accommodating.
Would highly recommend.

May 17, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thanks very much for your recommendation and enjoy wearing your outfit at your daughter's wedding

Rated 5 out of 5 stars

Went to Catherine’s of Partick for my…

Went to Catherine’s of Partick for my outfit for my son’s wedding in September.
Great shop and lovely staff especially Shaleen, she was so lovely and easy to talk to and she listened to what I was looking for, got my outfit and over the moon with it. Thank you again Shaleen.

April 26, 2025
Unprompted review
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Reply from Catherines of Partick

We really appreciate you taking the time to share your feedback, it's wonderful to hear that you had a good shopping experience with us. Have a great time at your son's wedding.

Rated 5 out of 5 stars

I had such a lovely experience…

I had such a lovely experience yesterday when shopping for an outfit for my son’s wedding. Roma was amazing helped me put together a stunning outfit, absolutely love my dress and hat. Nothing was too much trouble and she made me feel special. Thank you so much Roma.

May 2, 2025
Unprompted review
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Reply from Catherines of Partick

Thank you very much Fiona for your 5 star review.
It's fantastic to hear that you had a lovely experience in store and that we were able to help find the perfect outfit for such a special occasion!
We will pass your lovely comments onto Roma who will be so pleased!

Rated 5 out of 5 stars

Perfect experience as MOB

Amazing experience shopping for my MOB dress in Catherine’s of Partick. Roma looked after us and was so friendly and helpful. She seemed to know which dresses I suited before me, and ultimately suggested I try on the dress I left the shop with. Completely different colour and style to what I intended to wear, but just perfect. She had a great eye for detail suggesting accessories with no obligation or pushy sales chat.
Nadia looked after me for my alterations and was also very friendly and chatty, giving a professional and personal service.
Anyone worried about choosing their outfit, please don’t, staff are so helpful and knowledge. They are happy to give advice if needed but ultimately just want you to have a great shopping experience for your special day.
Thank you for making my daughters wedding journey extra special.

May 2, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

Thank you very much Lesley for your lovely review!
We really appreciate you taking the time to share your feedback, it's wonderful to hear that you had an amazing shopping experience with us, Roma and Nadia with be so pleased to hear your feedback.
We all wish you a wonderful time at the wedding!

Rated 5 out of 5 stars

This was my first time shopping for a…

This was my first time shopping for a mother of the bride outfit so I was apprehensive. I convinced myself I wouldn’t find anything I liked & would walk out of the shop empty-handed.
How wrong I was!
The kind assistant took me under her very experienced wing & guided me wonderfully to THE outfit. I was completely surprised & over-joyed with my purchase. BIG THANK YOU Roma! 😃

March 17, 2025
Unprompted review
Catherines of Partick logo

Reply from Catherines of Partick

You are very welcome Julia.
Thank you so much for your 5 star review, it's great to get your feedback, we really appreciate you sharing your experience.
It's fantastic to hear that you enjoyed your appointment and that we were able to help find the perfect outfit, Roma will be thrilled to hear your feedback!

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