CAUSEBOX Reviews 224

Lorie at Causebox made sure to accommodate a request of mine during their busiest time. I am so grateful for Causebox's customer-focused attitude. It makes me feels valued. Thank you!

I love you guys and the causes you support! The customer service always helps provide clarity if I am ever confused and the products are always quality. this is the only subscription box I have and I truly love the items I get because I know the story behind them.

Paolo was really kind and resolved my issue promptly and perfectly! The response really brightened my day. I posted it on Instagram and had a couple friends even reach out to me about Causebox.

Turned this Causebox experience into a Game/Date night!! search us in youtube:
DRINK WITH US!! FALL CAUSEBOX UNBOXING!!

This could be a start of a tradition for all my subscription boxes!! 🥰

I am a new member to CauseBox and I recently received my first box. I loved everything in the box. I had a small issue with one of the items and reached out to Customer Service. They responded immediately and resolved the issue. Thank you for the excellent customer service. I can’t wait to see what the winter box has. I highly recommend CauseBox. Subscribe, you won’t be disappointed.

I ordered the yearly subscription. I was dissatisfied with the quality of the products. I have asked 3 times for them to just stop mailing me their boxes of crap, and they insist on continuing to force this on me. My subscription will not renew, but they insist on continuing to mail me crap I don’t want. Their customer service reps also rudely mansplain to me that they know better than I do what I should want. These people are like an abusive boyfriend. Do not start dating them because they will never let you go. I mean really, what is wrong with them that they won’t leave me alone when I ask them to?

I wrote to customer service about how I disappointed I was with the items in the fall box. The personal care products have ingredients in them that I cannot use and towels and lantern were poor quality. The cutting board with salad tongs made no practical sense. The value of the items do not seem to add up to the amount I paid and I won't be using any of them. Customer service did not address my concern or allow me to return the products or offer a refund. I was hoping to support small business/ethically sourced products/etc but these items do not add up to the amount paid for the box and I'm not even sure that some of them are handmade as stated. Seems like poor quality control and all they care about is getting your money.

I subscribed for an annual subscription, as I really liked what Causebox stands behind.
Unfortunately, the 2 boxes I have received so far are disappointing. The quality of the bathrobe is poor. The fit hangs and looks like a dish rag.
I have board with tongs is ridiculous as the tongs are far too large and the board far too small. I have not been able to use anything in either box.

I've been a causebox member for about a year now and I can wholeheartedly say that it's one if the best things I've ever found. Such a beautiful subscription service that exposes you to amazing and useful products while teaching you to be a more conscious consumer and more thoughtful about your decisions as it relates to the environment and our communities.

Every season I'm introduced to companies that want to make a difference not just in the world but in my life through their products. Because of causebox, I've helped to plant more trees, save animals from being killed to make bags and other goods, supported cosmetic companies that want to make honest and clean skincare, and even help victim of human trafficking! Each season I receive about 5-7 high quality, full sized items. They are beautifully wrapped and boxed in sustainable packaging and even the box they come in are so lovely that I always repurpose them. Nothing ever goes to waste.

Their social media presence is just as inspiring as the boxes themselves. They're always transparent with their vision, projects, and have been especially open about the transition of their business due to the pandemic.

Their customer service has always been topnotch in my experience and although they give an estimate of the time it would take for them to respond to emails, about 24-72hr depending on the influx of emails they're receiving, I've found that they usually answer well before that time. They are always so kind and courteous and offer very helpful solutions. They are especially good at following up as well.

If you've gotten this far in my review and you haven't signed up yet, go now! You won't regret it. They really are "all that" and more.

Recently I contacted customer service about my cause box because I did not receive the items I believed I picked and one of my products came shattered. I received an email back with a couple hours from them. The person helping was named Remy and such a great experience. After looking at my account it was pointed out that I had not picked my items. Even though it was my fault Remy assured me that they’ll get me the items I would like and send me a new tumbler. This experience was one of the best (if not the best) customer service I have ever received. I would 100% recommend this box just for how amazing the customer service was. I am so happy with this experience and look forward to renewing my annual membership again for the years to come!

"Amazing support. I was prepared to have to purchase the item myself and go through a much lengthier process to even contact customer support. I could not have asked for a better experience. Big shout out to Angelo H for such a great customer service experience. I will be renewing my subscription and gifting one thanks to this experience."

I have been a member of Causebox for two years. I have always enjoyed the products I recieved. My teenage daughters are always asking if there is anything I don't like. Usually the items they score are only becuase I already have something similiar. I recently recieved an order with a broken item. This has never happened but I reached out and Patricia was wonderful. Not only did she help me replace the item, she was personable. I could really tell I was exchanging emails with a real person and not a maching or a script. The customer service is outstanding! I appreciate all the products and the great service. Thank you!

I love CAUSEBOX! I tried it out on a whim but every quarter, it's like Christmas only I get an assortment of items that I likely would never buy for myself but that are so special and wonderful they make my week! Being a member also gives me access to the CAUSEBOX Marketplace where I can get great deals on socially responsible items from women-owned, minority-owned and similar companies. It's also a great place to seek out unique gifts that you can feel good about buying. They also give great customer service anytime you need help with ANYTHING. Real people (women) caring for other real people.

Causebox was responsive and handled the issue better than I expected.

Love the fall Causebox. Everything that I received I'm able to use. I can't say enough about the wonderful customer service. They always get back to you in a timely fashion unlike other subscription boxes.

Absolutely STELLAR Customer Service! Sadly, you can only give them five stars, but they truly deserve eleven. First, the backstory...I enrolled in Causebox earlier this year because I absolutely love the concept. Later, in an effort to cut costs, I cancelled my subscription. Or so I thought. But, was charged afterwards and another box shipped, as I had not completed the cancellation process properly online. In a moment of frustration, I fired off a cranky e-mail and basically got the BEST RESPONSE EVER from their team.

Not only was my nastygram answered promptly, but with a level of kindness and professionalism that is hard to find these days. Not only are their products fabulous (I loved the first box...Kept some items and shared some with family), but their Customer Service puts the 'humanity' back in humanity. They ensured that my membership was properly cancelled, charges REFUNDED...And they told me to keep the new box anyway...Because we could all do with a bit more kindness these days. Honestly - WHO DOES THAT?!!!!?

Great products and even BETTER service team! Thank you, Raven B. Now, I look forward to re-enrolling when finances are a bit better. Not only will you enjoy their products (high quality) tremendously, but like me, you may find yourself giving some away as gifts because there's a little something for everyone in every box!

HIGHLY RECOMMEND.

P.S. Don't be like me and send grumpy e-mails before giving them a chance to over-deliver. Better yet, don't send grumpy e-mails at all. Like they pointed out - we could ALL use a bit more kindness these days!

"I always have the best support. I think Causebox has the best customer service."

This was my first Causebox and I was super excited about it before it arrived. I was especially looking forward to the robe, but what I received was not at all the quality that I was expecting. Upon receiving the robe, I washed it as per the instructions on the label and it came out as a miniature version of itself. 2 days later, I received the email from Causebox with completely different washing instructions and some tips on how to get my robe to recover its shape. A little late . . . and who wants to own a high maintenance robe? Aside from this, the bracelet was far too small to get on and off my wrist without being painful and I have fairly small wrists. The other items were okay, but not worth the value that they advertise. A similar bamboo cutting board could be purchased at any home store for $10 or less.

Well, I have cancelled by subscription. The boxes have been steadily declining in quality, but this fall box really is quite bad. The robe is by far the biggest disaster you could find in a robe. I washed the thing in cold water on a gentle cycle before wearing and it came out fitting my four year old grandchild! The company took down all ability to complain about it, so I write this instead. I literally threw the thing in the trash can. The lamp is coated with a cheap gold spray, the bamboo board has enormous tongs so absolutely disproportionate, and the bracelet is so small and cheap. I don't know what has happened, but there is an absolute breakdown in quality control.

This was my first box from Causebox and I am very disappointed. First of all, they sent the wrong item (the bathrobe when I ordered the towels). Then they send out an e-mail weeks after they started sending the boxes saying the towels and bathrobe require special care to keep them from shrinking up. It would have been nice to know that in advance of ordering. Frankly, towels are supposed to be just thrown in the wash on hot for sanitary reasons. If you have to put them in the delicate cycle on cold and then stretch them out again, it indicates a very cheap material that’s more work than they are worth. Then there was the Volim scrub, the bottle was only half full.

I didn't mind the kitchen set and the serum. Those were nice. The basil plant kit is something you can pick up in your local drug store (no kidding, I saw sets exactly like it for 5$) so I'm not sure why they would include it in a box like this. The lantern was cute tho'.

EDIT: They got in touch and are sending me the towel set. They were very apologetic, said they valued their customers very highly, and would look into fulfillment center.

EDIT: Almost two weeks have passed and I have received no notification that the towels have even been shipped. Contacted them again earlier this week and got the same song and dance.

EDIT: I took a full month for them (with me e-mailing every week) to send out my towels. But the service they use is so slow, it took a full week to travel from Los Angles to Arizona. Gods know when I will actually see the item I originally ordered.