Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more
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From signing up to getting g my prescription they explained everything they went though my medical history and didn't judge at all I suffer wuth complex ptsd cause from long term trauma abuse... See more
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I cannot fault CB1, the app is so simple to use, the doctors are fantastic and are always available to answer any concerns. The medication I am prescribed has really helped and improved my condition.... See more
Company replied
From start to continuing day , CB1 medical have been 1st class to every query I have asked of them .brilliant work keep it up. I have suffered with joint,knees and neck nerve damage for years struggl... See more
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Company details
Written by the company
CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.
Contact info
184 Coleman Road, LE5 4LJ, Leicester, United Kingdom
- 0116 273 1233
- enquiries@cb1medical.com
- cb1medical.com
3.7
Average
267 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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Didn't get contacted for follow up appointment in reasonable timescale
Following initial appointment with doctor over video link, I requested slight adjustment from the nearly £500 first prescription given by doctor because couldn't afford that amount per month. I called and my prescription was adjusted to amount I could afford, I received medication really quickly and follow up appointment was booked for telephone appointment on 21st June 25 @ 10.40 but I never received call which is very annoying as I did need to speak to doctor about changing prescription. As 21st June appointment was on Saturday I couldn't call helpline which is only open midweek. So I emailed CB1 and I received reply back on 22th June 25 telling me they've rescheduled my appointment for 7th July 25 @ 10.40am but as initial first prescription which was issued on 5th june 25 and as prescription are only valid for 21days Im now left not being able to speak to doctor in reasonable timescale so im not left without medication.. Their meant to care about their patients, what a joke!!
June 21, 2025
Unprompted review
Reply from CB1 Medical
Thank you for your feedback. We’re sorry to hear about the frustration with your follow-up appointment.
Please be assured that as long as you have a follow-up booked, you can request more medication while waiting for your appointment, provided you stay within the THC limits and allowance set during your initial consultation.
If you need any further assistance or to discuss your prescription, please don’t hesitate to contact us directly at enquiries@cb1medical.com — we’re here to help.
Warm regards,
The CB1 Medical Team
Wowzers!
Been a patient of CB1 Medical for a month now. Took a while deciding who to go with as there are so many similar clinics. After a good while reading reviews, I noticed lots of folks mentioned how they moved to CB1 Medical. So far the experience has been amazing. Easy to navigate app and someone is always at the end of the phone too. Had a great consultation with Dr Simon who answered every question I had. He advised me on what products would suit my needs and didn't try to over sell anything. The process has been swift and easy. One payment a year for consultations where other companies charge per consultation or per month...
The medication has made a world of difference. 8 years after breaking my back I am finally able to sleep! For more than 2 hours at a time too! I wish I had signed up years ago.
My other medications (pills by the bucket load) are now redundant.
Give them a call and see if they can a help you.
June 23, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Wowzers indeed — thank you so much for this amazing feedback! We’re truly glad you took the time to find the right clinic and that CB1 Medical has been the right fit for you.
Hearing that you’re finally able to get proper sleep after so many years is exactly why we do what we do. Dr Simon and the wider team will be really pleased to know their support has made a meaningful difference. We're especially happy to hear the process has been smooth, transparent, and supportive from your perspective.
If you ever need anything or have questions as treatment continues, we're always just a message or call away.
Thank you again — and welcome to the CB1 community 💚
Great clinic and pharmacy
Nice people, always helpful and great service. Better than previous clinic by far. Already brought three other people with me.
June 21, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Thanks so much for the kind words!
We’re really glad to hear you’ve had a positive experience with both the clinic and pharmacy — and that we’ve been a step up from your previous provider.
amazing
The staff are so polite and helpful, i love that i can choose different strains from my pre approved list depending on my pain levels etc. very reasonably priced, only 50 for the year’s consultations is a bonus too! Delivery is super quick and efficient, i get my order usually bang on 2 days after purchasing. Honestly ive not slept this good in years! I have crohns disease and CB1’s products have changed my life for the better and im only on my 3rd prescription. i'm no longer in constant pain, i sleep better, my appetite is better, i feel like ive been polished up nice and shiny- my energy levels are coming back after being severely fatigued for years! i honestly really really do recommend cb1 medical to anyone reading this! absolutely brilliant company with absolutely brilliant service. Honourable mention to Dr M Al Rikabi, he is so professional, friendly, knowledgeable, and really puts you at ease. He knows his stuff and was such a pleasure to speak to when i had my initial consultation. couldnt have hoped for better healthcare! im over the moon.
June 20, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Thank you so much for such a heartfelt and detailed review — we’re genuinely moved to hear how much of a difference medical cannabis has made in your life. 💚
It’s wonderful to know that you're sleeping better, feeling more energised, and managing your Crohn’s symptoms with more ease — that’s exactly why we do what we do. We’ll be sure to pass on your kind words to Dr. Al Rikabi — he’ll be so pleased to hear the impact he’s made during your journey with us.
We’re truly grateful for your trust and recommendation, and we're here to support you every step of the way.
Affordable, fast and reliable
I've been a patient with CB1 18 months now and have never had any real issue with the clinic. Pharmacy and reception staff are friendly and helpful and Dr Delaffon is understanding and listens to me and my needs.
CB1 have always been prompt on issuing medication and delivery, but this already good service was stepped up a level in October last year with the introduction of the app. I typically receive my medicine 2 working days after requesting.
Fantastic affordable clinic, would recommend to any medical patient.
June 20, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Thank you so much for taking the time to share your experience with us — 18 months with CB1 and still going strong!
We’re so glad to hear you’ve found our clinic reliable, affordable, and responsive to your needs. Dr. Delaffon and the whole team will be pleased to hear your kind words. It’s also great to know that the app has made things even easier for you — that was exactly the goal!
Best £50 I’ve ever spent
I’ve had the best experience with CB1medical. Very professional and helpful. I cannot see a clinic being any better for my needs. Been with them over a year and very happy. Best £50 I’ve ever spent. Thanks CB1
June 20, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Thank you so much for the glowing review — “Best £50 I’ve ever spent” is high praise and we’re genuinely honoured! 💚
We’re thrilled to hear that you’ve had such a positive experience with us over the past year and that our team has met your needs with professionalism and care. If there’s ever anything more we can do to support you, don’t hesitate to get in touch.
Been using this company for around a…
Been using this company for around a year...ive not had one issue..the app makes ordering medication very easy..would recommend
FOLLOW UP....all my details were stolen by this company moving my details to India...I have since recieved several legal letters from CB1 lawyers refusing to accept this...ABSOLUTE DODGY CLINIC
June 20, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Thank you so much for your kind words and for being with us over the past year — it really means a lot 💚
We're so pleased to hear that you've found the app easy to use and that everything has been running smoothly for you. If there's ever anything you need or any way we can support you further, we're always just a message away.
Terrible experience
Terrible experience, been with another company for over a year, which I had to cancel due to cost.Promised an easy transfer, got turned down by doctors now left with no medication and no clinic. Mental health is through the wall. Liars
June 18, 2025
Unprompted review
Reply from CB1 Medical
Hi Mervyn,
We're really sorry to hear this and can completely understand how upsetting and stressful this experience has been. That’s never how we want any patient to feel — especially when already dealing with mental health challenges.
We’d really like to look into this further and see how we can help make things right. If you’re open to it, please email us directly at enquiries@cb1medical.com — our team will do everything we can to support you.
Warm regards,
The CB1 Medical Team
Great First Appointment, Disappointing Follow-Up
My first appointment at the clinic was great—David was really helpful, listened to my needs, and I felt supported with the products I was prescribed. Unfortunately, my second appointment wasn’t as positive. I felt there was less attention to what had worked for me before, and I was advised to try something new without much explanation or confidence it would help. The advice between staff felt inconsistent, which left me confused. Overall, a strong start but my follow-up experience could have been better.
June 16, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Thank you for taking the time to share your experience — we really appreciate your kind words about your first consultation with David, and we’re sorry to hear your follow-up didn’t meet the same expectations.
We’d love to look into this further and ensure you're getting consistent, confident care from our team. If you're happy to let us know the name of the doctor from your follow-up appointment, we’ll follow up internally to address your concerns and improve your ongoing experience with us.
Please feel free to drop me a quick email at jacob@cb1medical.com so I can help get things back on track.
Warm regards,
The CB1 Medical Team
Apparently can't find me with every…
With everything it looks like you should be approved.
But we can't find out who you are with your NHS number GP details. Name and address, d.o.b , driving license, email address, hospital letters showing all of this information..
Can you please provide us with the name you signed up with and the email address..
*well you are emailing me on the email address that contains my name that I signed up with and you would know since you would be able to see my account and at least find it the 3rd or 4th time I've repeated this information with hospital letters and such saying have a look and since you have also got my driving license on file.. I'm at a loss for what you can't work out about who I am, where my gp is , where I live or what my name and NHS number is.
Beginning to thing this is a phishing scam
June 16, 2025
Unprompted review
Reply from CB1 Medical
Hi Marie,
We’re really sorry to hear about your experience — this absolutely isn’t the standard we aim for at CB1 Medical. We understand how frustrating it must have been to provide your information multiple times without resolution, and we truly appreciate you bringing it to our attention.
We’ve recently welcomed several new team members as we continue to grow, and this was unfortunately a training issue which we’ve now picked up and addressed internally.
As a gesture of goodwill, we’ll be waiving your £50 consultation fee, and a member of our team will be calling you shortly to make things right and ensure your onboarding is completed smoothly.
Thanks again for your patience, and we’re committed to giving you the experience you deserve moving forward.
Cannot fault them!
I’ve been using cb1 for a few months now, and after being let down by two other clinics, I honestly can’t praise them enough! The sign-up process was incredibly quick and straightforward, and to my surprise, they called me the same day with a last-minute appointment. I was fully set up, approved, and had my medication in hand within just three days of registering.
Since then, they’ve never let me down. The repeat prescription process is just as efficient, with a consistent three-day turnaround. Their customer service is always friendly, helpful, and responsive, I truly can’t fault them.
June 13, 2025
Unprompted review
Reply from CB1 Medical
Thank you so much for your wonderful feedback! We’re thrilled to hear that our quick sign-up process and service have made a positive difference for you. Providing timely care and support is our top priority, and it’s fantastic to know we’ve been able to meet your expectations.
We really appreciate you choosing CB1 Medical and look forward to continuing to support you on your journey.
Been using CB1 Medical for the last few…
Been using CB1 Medical for the last few months, joining process was very easy, fast (had my approval and first order within a week of signing up) very happy with the service so far - always responsive when I email, very friendly and they respond back with what I need, fast shipping, some of the flower is on the dry side but there are a few strains I have been super happy with, vapes and oils were also good. Would like to see a bit more of a variety with choice of vapes. Thanks CB1
June 11, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Thanks so much for your thoughtful review and kind words! We're really pleased to hear the sign-up process was smooth and that you’re happy with the support and speed of service — we work hard to make things easy and efficient for our patients.
We really appreciate your feedback on the flower and vape selection too. We’re always working to expand and improve our formulary, so comments like this are super helpful. If there’s anything else we can do or if you ever want guidance on available options, feel free to get in touch — we're always happy to help.
Thanks again for choosing CB1 Medical! 💚
This is a good clinic
This is a good clinic. The consultation is very informative and the choice of medication is very good. The yearly fee is low and it seems to me to be the most affordable uk clinic at present. My meds get delivered quickly and the ordering system is efficient. Would definitely recommend.
June 7, 2025
Unprompted review
Reply from CB1 Medical
Thank you for your positive feedback! We’re delighted to hear that you found the consultation informative and the medication options suitable for your needs. We strive to keep our services affordable while maintaining fast delivery and an easy ordering process. Your recommendation means a lot to us. If you ever need any assistance, please don’t hesitate to reach out.
Cold, Dismissive, You Need 6 Months on NHS Meds or They’ll Reject You
I booked with CB1 to explore medical cannabis for anxiety and sleep issues. I’d already tried NHS meds like sertraline, propranolol, and zopiclone, and explained everything honestly.
The consultation felt cold — no camera, short answers, and when I asked a genuine question about one of the treatments, the response felt dismissive.
A week after the call, I was told I hadn’t been on medication long enough and that “around 6 months” was needed. This wasn’t made clear before booking — and when I asked why, the reply was just “thanks, we’ll forward your feedback.”
If they have internal criteria like this, it should be clearly shown on the website. The fact that it isn’t suggests it’s not even a fixed rule.
I’ve since spoken with Mamedica, and the experience was completely different — respectful, clear, and focused on helping patients.
CB1 did refund me, but the process felt like a waste of time. If you’re considering applying, ask exactly how long they expect you to be on conventional meds first — or go elsewhere
June 2, 2025
Reply from CB1 Medical
Hi,
Thank you for sharing your experience and feedback. We’re sorry to hear that the consultation didn’t meet your expectations.
To clarify, our standard practice requires that patients have tried two standard treatments before being approved for medical cannabis, unless you have just recently started one medication prescribed by your GP. In that case, we ask for a period of around six weeks to see if the medication is effective. If it is working well, then a medical cannabis prescription may not be necessary.
If the medications are not providing the relief you need, you’re always welcome to come back to us for a review. We want to make sure every patient gets the best possible support on their treatment journey.
We appreciate your suggestion regarding clearer communication on our website and will take it on board.
If you have any further questions or would like assistance, please don’t hesitate to contact us directly at enquiries@cb1medical.com. We’d be more than happy to help.
Warm regards,
The CB1 Medical Team
Disorganised and stressful experience – would not recommend
I had a very disappointing experience with CB1 Medical. I booked and paid for a consultation to obtain a medical cannabis prescription. The appointment did take place, and the doctor confirmed I was eligible and said I would receive an invoice to pay that would then lead to the prescription being issued.
However, after the consultation, I heard nothing. I had to chase repeatedly via email, only to be told (incorrectly) that the appointment never happened. The team insisted the doctor was trying to call me, despite me clearly stating I was on a work trip and unable to take unscheduled calls. No alternative arrangements were offered, and my boundaries were not respected.
The communication throughout was disorganised and contradictory, and I was left in limbo with no prescription, despite having followed the process and attended the consultation. After escalating the issue, I requested a refund, which was eventually granted, but only after significant back and forth.
I wouldn’t recommend CB1 Medical if you are looking for a professional, reliable or respectful service. The experience caused unnecessary stress, and I was left feeling let down and disregarded.
June 2, 2025
Unprompted review
Reply from CB1 Medical
Thank you for taking the time to share your experience. We’re very sorry to hear that your journey with CB1 Medical did not meet your expectations and that you felt let down by our service. This is certainly not the level of care or professionalism we strive to provide.
We sincerely apologise for the miscommunication and the frustration caused by the appointment and follow-up process. We understand how important clear, respectful communication is, especially when dealing with medical treatment, and regret that your boundaries during your work trip were not fully considered.
Please know that your feedback has been taken seriously and shared with our team to help improve our procedures and ensure this does not happen again.
We appreciate you giving us the opportunity to resolve the situation, and we are sorry for the stress it caused.
If you would be open to discussing this further or if there’s anything more we can do to assist you, please feel free to contact us directly at enquiries@cb1medical.com. Your wellbeing and satisfaction remain important to us.
Thank you again for your feedback.
Very happy with the services and…
Very happy with the services and quality.
May 11, 2025
Unprompted review
Reply from CB1 Medical
Thanks so much for your review! We’re really glad to hear you’re happy with the service and quality — that’s exactly what we aim for. 💚
Tried to get prescription
Tried to get prescription. Seems it's not as easy if you live in Scotland. Got summary of care records which they asked for then said its been rejected with no message explaining why. Time wasted for absolutely nothing
May 22, 2025
Unprompted review
Reply from CB1 Medical
Thank you for your feedback — we're really sorry to hear about your experience and completely understand your frustration.
We know how disappointing it can be to go through the process and not receive a clear explanation. While we do our best to support patients across the UK, there are unfortunately some limitations in Scotland that can impact prescription eligibility.
We’d love the chance to review your case and provide a proper explanation. Please feel free to reach out to us at enquiries@cb1medical.com with your full name and any details you’re comfortable sharing. We’d like to make sure your concerns are properly addressed.
Great Experience
I am a new patient and was really surprised by the professional, polite and ease of the whole process with CB1. They have a good selection of meds in different forms to suit everyone. Really pleased with the whole experience, would definitely recommend .
May 24, 2025
Unprompted review
Reply from CB1 Medical
Thank you so much for the kind words and for taking the time to share your experience!
We’re thrilled to hear that your journey with CB1 Medical has been smooth and positive so far. Our team works hard to make the process as straightforward and supportive as possible, so it’s great to know that came through.
We're also glad you found a treatment option that suits you — offering a variety of formats is important to us so that everyone can find what works best for them.
Thanks again for the recommendation — it means a lot! 💚
Cb1medical review
Actually a pleasant experience, fast appointments, I feel like they not trying to rip people off as well because when I signed up they had a offer on as they wad a new kid on the block and I was worried about costs as some charge a lot for each appointment etc however cb1medical charge a fair price £50 to get access to medication then pay for items on script. So fare I can not fault them. Thanks cb1medical as a cloud got lifted.
May 22, 2025
Unprompted review
Reply from CB1 Medical
Hi Neil,
Thank you so much for your kind words — we're really glad to hear you've had a positive experience with us so far! We know that accessing medical cannabis can feel overwhelming at first, so it's great to know that our pricing, speed, and transparency helped lift that cloud for you.
We're committed to keeping things fair and accessible, and it means a lot that this stood out to you. If you ever need support or have questions about your treatment, we’re always here to help.
Thanks again for taking the time to share your experience — it really does mean a lot to the whole team.
I’m so far very impressed with CB1…
I’m so far very impressed with CB1 medical. I’m not a patient myself but have been privy to two consultations for two different family members. Comprehensive and caring consultations, very well organised, good app with an excellent informative timeline/tracking, broad formulary and swift service. One family member moved from an alternative clinic and I have to say no regrets!! Well done CB1!!!
May 17, 2025
Unprompted review
Reply from CB1 Medical
Hi there,
Thank you so much for taking the time to share this thoughtful review! We're really glad to hear that both consultations felt comprehensive and caring — and that the transition from another clinic has been smooth. 🙌
It's great to know our app is making a positive impact for your family. We’ll keep working hard to deliver the reliable, compassionate care our patients deserve.
Thanks again for your kind words — they truly mean a lot to the team here at CB1 💚
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