Craig Baker Driver Training (Nationwide HGV & PCV Training) Reviews 172

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and extensive knowledge, highlighting their ability to explain complex information clearly and adapt to individual learning needs. Many people found the instructors to be supportive and encouraging, which significantly boosted their confidence and contributed to successful outcomes. The overall user experience is frequently described as excellent, with many appreciating the smooth and well-organized process from start to finish. However, some customers also noted issues with the company's service and organization. A few reviewers mentioned experiencing poor communication, unexpected changes to schedules or vehicles, and a lack of transparency regarding test wait times. There were also occasional complaints about the condition of some training vehicles and a perceived lack of care for the quality of service, with some feeling that the company was primarily focused on maximizing bookings rather than ensuring a consistently high standard for every customer.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the instructors for being... See more

Instructions

Clients share positive opinions on instructions, highlighting the helpfulness and knowledge of the... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the professional, well-organized,... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the clear, calm, and patient... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the helpfulness, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I passed my CE today in Standish. I can't recommend Craig Baker and his team enough. Everyone who I have come across in the Standish branch has been exceptional, incredibly experienced, frien... See more

Company replied

Rated 5 out of 5 stars

I hadn't had much time driving on the road since Covid. Beginning my class 2 HGV lessons with Craig Baker Training, their patient and experienced instructors taught me everything I needed to know to p... See more

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Rated 5 out of 5 stars

I just wanted to send a big thank you to Marcus for being such an outstanding instructor during my Category C+E training with Craig Baker. Your professionalism and incredible patience made the whol... See more

Company replied

Rated 5 out of 5 stars

Have just passed my class 2 licence with Craig Baker driver training. My instructor Marcus was more than helpful and full of knowledge which really helped during my 3 day intensive course and his conf... See more

Company replied


Company details

  1. Trucking School
  2. Drivers License Training School
  3. Learner Driver Training Area
  4. Vocational School

Written by the company

At Craig Baker Driver Training, we specialise in nationwide HGV and LGV training courses, offering comprehensive instruction for aspiring drivers at all levels. From car lessons to advanced certifications such as HGV Class 2 (Cat C), HGV Class 1 (Cat CE), and CPC Module 4, our expert trainers are dedicated to providing the highest quality education and support. With the current demand for HGV drivers soaring and over 80,000 vacancies across the UK, there has never been a better time to embark on a career in this field. Our courses are designed to equip you with the skills and confidence needed to succeed, with the potential to earn up to £50,000 annually. We operate out of several convenient locations, including Wigan, Chorley, Accrington, Sheffield, Coventry, Lichfield, Milton Keynes, and London ensuring accessible training no matter where you are. Our direct access courses make it easy to achieve your driving goals swiftly and efficiently. Join the many successful drivers who have trained with us and start your journey towards a rewarding and lucrative career with Craig Baker Driver Training. With our experienced instructors and state-of-the-art facilities, we are committed to your success on the road.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a really down to earth but very…

I had a really down to earth but very helpful and informative experience with all at Craig bakers . I went from car to class 1 in a week and passed with only one minor a near perfect score . Thank you to all the team

June 6, 2023
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

Best instructor by far!

I’d had 4 driving instructors before Craig, I could never build any confidence and had major anxiety with driving. That all changed after booking an intensive course with Craig. He made me feel so relaxed and confident! The way he explained things made them seem so easy even the things I’d been struggling with in the past (reversing two car lengths). Very patient and reassuring which was really important for me! 100% recommend to anyone especially those anxious about driving.

May 12, 2023
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

Passed first time for 2 different qualifications

I used Craig Baker to first pass my driving test. He was fantastic from start to finish, so good that I passed first time. I've recommended him countless times since.

A few years later I was looking to get my Class 1 licence and I again reached out to Craig and his team. Kerry was great with getting me booked in and all of the paperwork filled in. I was in and learning in a matter of weeks. Again, I passed first time.

I'm now looking for further qualifications and I would never go anywhere else. Looking for any form of driver training, use Craig Baker Driver Training. They're the best!

February 10, 2023
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

Really great experience learning to…Richard leaned to handle another big one ;)

Really great experience learning to drive a HGV. A well thought out process of how to adapt to driving something so big step by step, a good mix of guys with caring approaches to teaching n good you go out with each one to see the subtle difference in handling a HGV Throughout the course every little thing I did was commented on helping me to learn as I was going through positive reinforcement.
I would highly recommend craig baker and have done to several friends already

September 1, 2022
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

Top Driving School willing to go the Extra mile for you...

If your looking at this then you are looking to start driver training. LOOK NO FURTHER...This company is Absolutely EXCELLENT. My journey was from HGV Class 2 (C) to HGV Class 1 (C + E) however, I had not driven for over 20 years so I had forgotten most of the basics. I had 3 tutors over my training period to allow me to learn different experiences and learn the way that best suited me. Mark and Rob had me doing reversing and got me started and I had Dean who took me on the road right to the very end until I passed my test first time. Although i was extremely nervous at the beginning, the instruction given to me was amazing and very straight forward and easy to follow and they made me feel comfortable throughout the whole experince. Dean whilst being assertive and very knowledgeable about his stuff got me on numerous occasions to feel calm and more confident about myself and gave me the much needed support to carry on and to remain professional at all times even going out of his way to make sure that i was ready for my test on a minutes notice 😁. Being under his tuition was privilige and there was never a moment where I did not feel safe or unsure about what I needed to do. To be fair all these insructors are absolutely Fantastic and come Highly Recomended by me, the boss Craig often came down to have a chat and to see how i was getting on,which was nice and the receptinist Kerry and Rebecca where always on hand to point me in the right direction and get my lessons and test booked.
If you can get with these guys "Do it" if you can get booked in...they are extremely busy which is no surprise. Again to All my instructors and All the guys at Craig Baker, I cannot recommend and Thank you enough, very knowledgeable, professional, and most of all, you all go out your way so that I had the Best possible experience whilst training.
THANKS and keep up the Excellent work.
Andy😁

June 17, 2022
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

Craig helped me pass first time!

Craig helped me pass first time! His knowledge and patience with myself was like no other, i felt so comfortable behind the wheel!

May 1, 2023
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

I would definitely recommend Craig Baker Training

I passed my c+e and initial driver cpc with Craig Baker in October 2022 and found their method of training to be very intuitive made the whole experience feel a breeze. I enjoyed every minute of my training and I would 100% recommend them to anyone looking to get into acquiring their HGV license, these guys are brilliant and will help you build your confidence and get you on the road.

October 22, 2022
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

I did my C+E licence with this company…

I did my C+E licence with this company and they were great. I had a variety of instructors, all of whom were very professional and each gave me separate pieces of advice and tips to which I still use and think of on the daily nearly 10 months on. I am so grateful for each of the instructors as now I'm doing the career I've always wanted. I would highly recommend Craig Baker and his team

August 1, 2022
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

Great Company

Very Good Prices great and highly skilled instructors done car to to C+E fast on first time. This could not be done with out Lee and Andreas as i spent most of my lessons with them both great and highly skilled well recommended for any even cars or bikes not just lorry.

August 30, 2022
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

There's a reason these guys have a five…

There's a reason these guys have a five star rating on their profile and it's because they truly deserve it.

The only reason I chose to come to Craig Baker was due to their reviews both on here and on Google. other companies were an option but the reviews on here blew all the other schools clean out of the water.

Craig bakers pricing is very competitive but still the cheapest I found by a clean mile.

At first due to the package I chose I thought it would reflect in the actual training but I was wrong in so many levels.

The fleet of vehicles are all in tip top clean condition and all relatively modern.

Nothing is to much for the guys and girls at Craig Baker from the driving instructors down to the admin staff they all are a true credit to the world of training, especially Kerry for having to put up with my constant telephone calls and emails regarding silly little questions I could have found the answers to on Google.

Dean has a very good and patient approach to how he teaches and trains pupils. if the penny doesnt drop first time he will persevere until it does and you never feel under pressure or silly.

Another credit to the school is Dan thank you again for having the faith, belief and the guidance to get a very nervous me through my reverse exercise the way you taught me was perfect.

I could sing the praises for a lifetime but honestly try them for yourself you won't be dissapointed....

June 16, 2022
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

Rated 5 out of 5 stars

Friendly and patient instructors

Friendly and patient instructors! I was not easy work for them, jumping straight to C1, but can say they done a great job with me! Top class driving school, From own experience I would recommend anytime!

May 22, 2023
Unprompted review
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Reply from Craig Baker Driver Training (Nationwide HGV & PCV Training)

Thank you for your review its really appreciated, we are really glad you were happy with our services. www.cbakerdt.co.uk

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