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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and support throughout the entire process, from application to post-camp. Many highlight the excellent customer service, noting quick response times and a smooth user experience that makes the journey easy and stress-free. However, some people were dissatisfied with the service, reporting a lack of communication and assistance, particularly when issues arose with employers or accommodation. These reviewers felt unsupported after reporting problems, with the agency allegedly not taking action to resolve concerns regarding issues with employers or accommodation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and support... See more

Service

Customers had positive experiences with service, consistently praising the support received throughout the... See more

Customer service

Consumers find customer service to be positive, highlighting the helpful and supportive assistance provided... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the seamless and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

Ccusa made the entire process so simple and easy. It all seemed so daunting at first but they were so reassuring and helpful every step of the way. Dave especially is a legend, anything I needed big o... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more


Company details

  1. Cultural Tours Provider
  2. Recreational and Vacation Camps
  3. Summer Camp
  4. Tour Operator
  5. Travel Agency
  6. Visa Consultant

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

285 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Supported

My experience with CCUSA is always incredibly positive. The team offer around the clock support and advice and it's reassuring to know that they have the answers to my questions because everyone on the team has worked at summer camps before.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Best Agency

CCUSA has a very easy website with lots of information, instructions and help for getting you through the application and visa process for going to Camp. There is always someone available to help and the staff is supper friendly and polite. They made my experience returning to camp supper easy and simple and I would recommend them to anyone wanting an amazing summer camp experience.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

This was the best experience I had in…

This was the best experience I had in my life, going to the US and meeting so many new people made this summer the best summer of my life. Also the company it's always for you if you need help with all the paperwork, and also if you need any kind of assistance while you are traveling. 10/10

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been going through CCUSA for my J1…

I’ve been going through CCUSA for my J1 visa for the past 2 summers now going on third and they make the seeming daunting experience so smooth, all the instructions laid out and so easy to follow along with a very helpful team if you have any questions. Highly recommend going with CCUSA if you’re considering doing a summer camp abroad!

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

I would 100% encourage you to use CCUSA…

I would 100% encourage you to use CCUSA if you are thinking of applying to summer camps. They were so helpful in directing me what to do and instructing me on how to do it! It was very easy using them because they were always checking on how I was doing and if I needed any help!

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Experience with CCUSA

I had wanted to experience camp counselling in America for a long time. This came to fruition in 2022 when CCUSA supported me and I was placed at a fabulous camp in New Hampshire called Camp Hawkeye. The process was made more simple by all the support which CCUSA provided. Caity is absolutely fabulous and was available on WhatsApp whenever I needed some advice. I work as a teacher full time so didn't have time to trawl through mountains of bureaucracy, so the personal contact was invaluable to keep me on the right track. The website is easy to use and chunks what needs completed; this makes what could be quite a complex process far more manageable. The time saving aspect and ease of use was incredibly important to me successfully navigating the US visa system.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Provides Life Changing Experiences

CCUSA will provide you with reliable support and their promises ‘the best summer ever’ really are guaranteed.

Even after a struggle when arriving in a
America… I was supported very well and all was resolved in a day.

A special shout-out to Dave King: who really is an inspiration and I commend him for promoting CCUSA and having a huge part in the process. It’s something everyone should experience. There is so much to see in this big world and CCUSA make it possible.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA are always happy to help!

CCUSA made my whole process so simple and smooth! They were always quick to respond to any questions I had and always reassured me that there was no such thing as a silly question. I honestly couldn’t recommend them enough!

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend CCUSA

I highly recommend CCUSA! They are very supportive and are always on hand to answer any questions / concerns! A brilliant company with very friendly and supportive staff.
A big thank you to Dave who helped me massively throughout my visa process and always supportive with any questions that I've had!

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA offered excellent communication…

CCUSA offered excellent communication throughout the entire application process. The application process and general profile portal are both very simple to use and beautifully designed. The staffs they are amazing and down-to-earth.

I had a great time my first summer at camp, and I already have future plans with CCUSA.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

CCUSA is incredibly dedicated to its…

CCUSA is incredibly dedicated to its work. My experience with CCUSA has been nothing but positive, with their help I was able to have the experience of a lifetime. They are readily available to support you through your camp journey and are extremely knowledgeable; providing you with advice every step of the way.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Camp Support: CCUSA and Dave Exceeds Expectations

I recently had the pleasure of working with CCUSA, and I must say that my experience was truly exceptional. From the very beginning, Dave’s professionalism and expertise made a significant impact on my journey.

Dave’s commitment to ensuring customer satisfaction was evident from our initial interactions. He promptly addressed all my inquiries with a level of detail and assistance that surpassed my expectations. His deep knowledge and understanding of the camp program were truly impressive.

What impressed me the most was Dave’s remarkable efficiency. He effortlessly handled all the necessary arrangements and paperwork, ensuring a seamless and timely process. Even when unexpected challenges arose, Dave skillfully navigated them, leaving me with complete peace of mind.

CCUSA has been an invaluable partner in my camp experiences. With their assistance, I have been able to attend camp for four summers, and I cannot express enough gratitude for their unwavering support. Their dedication to helping individuals like me embark on unforgettable adventures is truly commendable.

Throughout my interactions with CCUSA, they consistently delivered on their promises. Their level of service and support far exceeded my expectations. It is evident that they genuinely care about their customers and are willing to go above and beyond to ensure a hassle-free experience.

I wholeheartedly recommend CCUSA to anyone seeking a reliable and trustworthy organisation to help them pursue their camp aspirations. With their knowledgeable team, streamlined processes, and exceptional customer service, CCUSA has proven to be the epitome of excellence.

To Dave and the entire CCUSA team, thank you for your tireless efforts in creating unforgettable camp experiences. I am sincerely grateful for everything you have done to make my dreams a reality.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t recommend CCUSA highly enough

This will be the second summer I go to America with CCUSA and I can’t recommend them enough. They have friendly, helpful and enthusiastic staff who are always there to answer any questions you have. They help you out with everything you need for summer and support you along the way. Definitely the best agency out there for sure!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Best Camp Agency Ever

CCUSA made the whole 'going to camp' experience so easy. They are there for you every step of the way and are always willing to help (especially Dave). I have spoken to other people who have used different agencies and they have not had the same support that CCUSA provides.
I would only ever use CCUSA.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend CCUSA

CCUSA helped me every step of the way in applying to work at a summer camp. The team (Dave in particular!) were and are super helpful and knowledgeable, and I wouldn't hesitate to recommend CCUSA to anyone looking at going to work at a camp.

May 15, 2023
Unprompted review

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