Celebrationbox Reviews 7,952

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 1 out of 5 stars

I am a receiver of Celebration Box, and have received a few over the years. But the last box I received was off and when I contacted Celebration Box about it they could not have cared less. The chocol... See more

Rated 5 out of 5 stars

The Craft Beer Box provided the most wonderful surprise to my father on his 75th birthday last Friday. After going through major surgery, then 2 weeks later Cyclone Gabrielle in Napier, it was extreme... See more

Company replied

Rated 5 out of 5 stars

I highly recommend buying from this company!! I bought the choc donut delux box for my nieces birthday, really good quality chocolates, cool packaging, fast delivery, if you want great gifts for someo... See more

Rated 5 out of 5 stars

I ordered the box on 7th March hoping it would arrive by 10th as several courier parcels sent before that date still haven't arrived. This box and others I have ordered always look exactly as they a... See more

Company details

  1. Gift Basket Store
  2. Candy Store
  3. Confectionery
  4. Corporate Gift Supplier
  5. Flower Delivery
  6. Food Products Supplier

Written by the company

Celebration Box delivers Gift Boxes, Flowers and Sweet Treats New Zealand wide. Gifting solutions for every Occasion, Celebration Box delivers overnight Monday to Saturday and in Auckland we offer same day delivery. If you're looking for Gifts For Her, Gifts for Him, Gifts for the kids, Birthday Gifts, Corporate Gifts, or Sweet Treats, www.celebrationbox.co.nz is your solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Thank you for the deliver

Thank you for the deliver. It was three days after the chosen delivery date but the package was great.

March 16, 2023
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Reply from Celebrationbox

Hey Sam, we're disappointed to hear your delivery was late but the gift was well received. While 95% of our deliveries arrive on time unfortunately, your gift was in the 5% that were delayed. We're sorry about this - We do know that there have been delays at depots across the country. We'll follow up with our delivery partners to see what's causing the issues. Thanks for your understanding.

Rated 5 out of 5 stars

I really wanted to surprise my partner…

I really wanted to surprise my partner for being my absolute rock for the past 4 months with my health issues and got him a massive share box and roses and it arrived super fast and in perfect condition! Thanks so so much!

March 17, 2023
Unprompted review
Rated 1 out of 5 stars

Not what we ordered

We ordered the sugar candy box and a regular gummy box was sent instead. Very disappointed as we bought it from overseas.

February 28, 2023
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Reply from Celebrationbox

Hey Elysia, Thanks for your feedback. We're so sorry this happened to you. Our team will get in touch with you to have a chat.

Rated 5 out of 5 stars

Thank you sooo very much!!

Thank you sooo very much!!! My mum loved her gift! It was soo great to know that you could deliver this on the day of her birthday. It looked absolutely awesome and mum loves it. Just fast efficient service will definitely be using you more!! Thank you again

March 11, 2023
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Reply from Celebrationbox

So happy your Mum loved her gift!

Rated 5 out of 5 stars

The choice to customize was great the…

The choice to customize was great the packaging was even better the little details make it worth every penny.
The expression on my sons face was priceless.

February 23, 2023
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Reply from Celebrationbox

That's what we love to hear! Thanks Wyatt, you've made our day :)

Rated 5 out of 5 stars

Sharee is a superstar

Sharee is an absolute superstar….Excellent customer service…polite and super caring…thank you Sharee…💜😊

March 13, 2023
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Reply from Celebrationbox

We agree! She is a superstar :)

Rated 3 out of 5 stars

No confirmation

I never heard a word from you to say it was delivered. That would have been greatly appreciated

March 9, 2023
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Reply from Celebrationbox

Hey Pauline, Thanks for your feedback. We've had a look into your order and see that you selected a Same Day Delivery Service. We sent you a tracking link via email when the order was despatched from our HQ which allows you to follow our delivery drivers on their journey to deliver your gift. We can confirm your order was indeed delivered to the recipient on the date you selected - we do hope it was enjoyed :)

Rated 5 out of 5 stars

In my friend's books for life now

Got a call from my friend whom I had the box delivered too, he was so overwhelmed by it. It made his week. He sent me photos and looked just like I ordered. Thanks for a hassle free present.

March 9, 2023
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Reply from Celebrationbox

That's what we love to hear! Thanks for making our day :)
And we're so happy you're in the good books!

Rated 3 out of 5 stars

I loved the gift and how it was…

I loved the gift and how it was packaged, super cute and I loved it. I wasn’t too sure about putting the bath bomb that I added to the box to been put inside the same box as the chocolate as I feel like the chocolate may now taste like the bath bomb. This is for a gift for someone

March 12, 2023
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Reply from Celebrationbox

Hey there, Thanks for your review!
We're really happy you loved how the gift was packaged. Our bath bombs are wrapped and all the goodies in the box you ordered are also packaged individually so there should be no issue with the chocolates :)

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