Celebrationbox Reviews 7,952

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 1 out of 5 stars

I am a receiver of Celebration Box, and have received a few over the years. But the last box I received was off and when I contacted Celebration Box about it they could not have cared less. The chocol... See more

Rated 5 out of 5 stars

The Craft Beer Box provided the most wonderful surprise to my father on his 75th birthday last Friday. After going through major surgery, then 2 weeks later Cyclone Gabrielle in Napier, it was extreme... See more

Company replied

Rated 5 out of 5 stars

I highly recommend buying from this company!! I bought the choc donut delux box for my nieces birthday, really good quality chocolates, cool packaging, fast delivery, if you want great gifts for someo... See more

Rated 5 out of 5 stars

I ordered the box on 7th March hoping it would arrive by 10th as several courier parcels sent before that date still haven't arrived. This box and others I have ordered always look exactly as they a... See more

Company details

  1. Gift Basket Store
  2. Candy Store
  3. Confectionery
  4. Corporate Gift Supplier
  5. Flower Delivery
  6. Food Products Supplier

Written by the company

Celebration Box delivers Gift Boxes, Flowers and Sweet Treats New Zealand wide. Gifting solutions for every Occasion, Celebration Box delivers overnight Monday to Saturday and in Auckland we offer same day delivery. If you're looking for Gifts For Her, Gifts for Him, Gifts for the kids, Birthday Gifts, Corporate Gifts, or Sweet Treats, www.celebrationbox.co.nz is your solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast Delivery

Delivery was as per instructions and really fast! My friend was surprised and happy with her gift. Thank you!

March 3, 2023
Rated 5 out of 5 stars

Well deliverd

Well deliverd! I also liked how i got a email back quickly for a reply!
I live in australia, & my neices & nephews live in nz! Will DEFINETLY be buying again for birthdays & specail occasions! I finally found some where that has variety & i can shop online and send, knowing it will arrive good! Also liked how i could click on the photos to see that it is at right address and door!
Thanks again & will be making mkre orders🥰🥰😄😄

March 4, 2023
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Had a box delivered to a friend and the delivery instructions weren’t followed so was eaten by her dog. I contacted the company right away via email and they sent another box the next day! Very impressed with the customer service and quick fix.

March 3, 2023
Rated 1 out of 5 stars

Order did not arrive on the specified…

Order did not arrive on the specified day - despite 3 days notice and message card was not included - so recipient didn't know who box was from..... Also you kept addressing me with the name of the recipient.

March 1, 2023
Celebrationbox logo

Reply from Celebrationbox

Hey Helena, Thanks for your feedback. Apologies that our customer service team were addressing you with the wrong name, it would have been the name associated with your Billing Address - we're really sorry about that! Just so you know, although you ordered 3 days in advance; our process is to pack and send our gift boxes the day before delivery to ensure freshness of perishable goods when put on an overnight courier - donuts in your case. We’ve emailed you about your order, please get in touch with us when you can.

Rated 1 out of 5 stars

False advertising

I ordered a box that had a picture with smirrnoff rtds and when i read underneath it said coke no sugar so i thought cool smirrnoff coke with no sugar , then I had to sign the im over 18 years of age to buy alcohol waver so yes i did that , only to find in the 2 boxes I purchased had only coke with no sugar without the alcohol beverages I wanted.
This is very misleading and not advertised properly.
If there is no alcohol then remove the picture from the box and state it properly this is not available with alcohol.
False advertising.
Im happy it was delivered on the day that I needed it but my Husband's and daughter's boxes were their treat .
And they were both looking forward to a few drinks .
7 march

February 28, 2023
Celebrationbox logo

Reply from Celebrationbox

Hi Laralee, Thanks for your review. We're known for advertising our boxes exactly as they look when they are received. The box you ordered is available with Alcohol as a variation, however customers need to select the beverages. The product description definitely tells our customers to select their preferred beverages in the dropdown menu. In this case, it seems like you may have missed the variation dropdown completely and our system would have selected the first variation available. Sorry for any confusion this may have caused you. If you would like to chat more please email us - info@celebrationbox.co.nz

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