Celebrationbox Reviews 7,952

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 1 out of 5 stars

I am a receiver of Celebration Box, and have received a few over the years. But the last box I received was off and when I contacted Celebration Box about it they could not have cared less. The chocol... See more

Rated 5 out of 5 stars

The Craft Beer Box provided the most wonderful surprise to my father on his 75th birthday last Friday. After going through major surgery, then 2 weeks later Cyclone Gabrielle in Napier, it was extreme... See more

Company replied

Rated 5 out of 5 stars

I highly recommend buying from this company!! I bought the choc donut delux box for my nieces birthday, really good quality chocolates, cool packaging, fast delivery, if you want great gifts for someo... See more

Rated 5 out of 5 stars

I ordered the box on 7th March hoping it would arrive by 10th as several courier parcels sent before that date still haven't arrived. This box and others I have ordered always look exactly as they a... See more

Company details

  1. Gift Basket Store
  2. Candy Store
  3. Confectionery
  4. Corporate Gift Supplier
  5. Flower Delivery
  6. Food Products Supplier

Written by the company

Celebration Box delivers Gift Boxes, Flowers and Sweet Treats New Zealand wide. Gifting solutions for every Occasion, Celebration Box delivers overnight Monday to Saturday and in Auckland we offer same day delivery. If you're looking for Gifts For Her, Gifts for Him, Gifts for the kids, Birthday Gifts, Corporate Gifts, or Sweet Treats, www.celebrationbox.co.nz is your solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good

The service & delivery was good & on time. The celebration box looks good though it’s smaller than I had imagined. Nevertheless, perfect birthday gift for friends.

February 28, 2023
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Reply from Celebrationbox

Thanks for your feedback Shaheena!

Rated 2 out of 5 stars

The boxes were excellent

The boxes were excellent, the delivery was the problem. I ordered on Friday for a Monday delivery in Wanaka. The boxes didn't arrive until Tuesday and they contained donuts. NZ Post are probably at fault here but they need to hear from you that their service is not good enough.

February 27, 2023
Celebrationbox logo

Reply from Celebrationbox

Hey Leah, Thanks so much for your feedback. We've raised this with our delivery partners already. While they deliver on time 97% of the time, when our donuts are involved in delivery delays, we're really proactive in chasing them up. We do know that our donut gift boxes are kept refrigerated while at the depots. Thank you so much for your understanding about the delivery delays and we're really happy you loved your boxes! If you do have any other concerns, please reach out us at info@celebrationbox.co.nz

Rated 5 out of 5 stars

Highly recommend

Easy to follow safe online ordering, quick and efficient delivery times. Always emailed communications throughout order must admit I will highly recommend especially if you don't know what to send someone, they have a wide selection of gift boxes at affordable prices. Thank you celebration boxes A++

February 20, 2023
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Arrived on chosen date. Beautiful packaging. Will definitely be using your service again. Very happy. Highly recommend.

February 26, 2023
Rated 5 out of 5 stars

Ordered for 2 staff that were leaving…

Ordered for 2 staff that were leaving us. Products arrived and looked great. Given to staff that were leaving and they were so happy with their gifts. Thanks for helping me send off some amazing people with your boxes. Highly recommended to complete newbies and I'll be using this again :)

February 24, 2023
Rated 1 out of 5 stars

Parcel was due to be delivered today as…

Parcel was due to be delivered today as a gift. The tracking sayings it has just been collected by courier and on the way to depot. Given I ordered this last week, to be delivered today, it is extremely disappointing

February 27, 2023
Celebrationbox logo

Reply from Celebrationbox

Hey Allison, Thanks for your feedback.

Even if you order your gift in advance, our process is to hand pack and send every order the day prior to the selected delivery date on an overnight courier. Around 97% of our parcels arrive on time, which is why we don't send them early.

I've had a look into the tracking for your order and it appears there were delays at both NZ Post depots on the way to Westport which is unfortunately out of our hands. We completely understand your frustrations as it's not ideal when a gift arrives after the special occasion - we do apologise for the inconvenience and hope the gift was still well received despite the delay.

Rated 5 out of 5 stars

Purchased as a gift

Great communication and delivery was fast, my brother thought it was such a beautiful box. Definitely recommend, a great selection for reasonable prices.

February 23, 2023

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