Celebrationbox Reviews 7,952

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 1 out of 5 stars

I am a receiver of Celebration Box, and have received a few over the years. But the last box I received was off and when I contacted Celebration Box about it they could not have cared less. The chocol... See more

Rated 5 out of 5 stars

The Craft Beer Box provided the most wonderful surprise to my father on his 75th birthday last Friday. After going through major surgery, then 2 weeks later Cyclone Gabrielle in Napier, it was extreme... See more

Company replied

Rated 5 out of 5 stars

I highly recommend buying from this company!! I bought the choc donut delux box for my nieces birthday, really good quality chocolates, cool packaging, fast delivery, if you want great gifts for someo... See more

Rated 5 out of 5 stars

I ordered the box on 7th March hoping it would arrive by 10th as several courier parcels sent before that date still haven't arrived. This box and others I have ordered always look exactly as they a... See more

Company details

  1. Gift Basket Store
  2. Candy Store
  3. Confectionery
  4. Corporate Gift Supplier
  5. Flower Delivery
  6. Food Products Supplier

Written by the company

Celebration Box delivers Gift Boxes, Flowers and Sweet Treats New Zealand wide. Gifting solutions for every Occasion, Celebration Box delivers overnight Monday to Saturday and in Auckland we offer same day delivery. If you're looking for Gifts For Her, Gifts for Him, Gifts for the kids, Birthday Gifts, Corporate Gifts, or Sweet Treats, www.celebrationbox.co.nz is your solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Order two boxes to be delivered…

Order two boxes to be delivered together on the same day. They were delivered late (2 days late) and separately. So I must I’m quiet upset.

February 16, 2023
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Reply from Celebrationbox

Hey Zo! Thanks for your feedback. While your order was picked up from our HQ on time, a lot of the packages were delayed at depots over the weekend. Deliveries were suspended nationwide due to the State of Emergency announced as a result of Cyclone Gabrielle. You can imagine the backlog this would have caused, sadly your packages were delayed as a result of this. While we understand that you are upset, unfortunately the delivery delays were out of our control. We hope you understand and continue to support us going forward.

Rated 1 out of 5 stars

Chocolates cookies and caramel slices…

Chocolates cookies and caramel slices were out of date of very close to.

February 15, 2023
Celebrationbox logo

Reply from Celebrationbox

Hey there, Thanks for your feedback. We've been in touch with you and also notified our suppliers.
If you would like to chat this through further please get in contact with our team at info@celebrationbox.co.nz

Rated 1 out of 5 stars
Celebrationbox logo

Reply from Celebrationbox

Hey Cayleb, we've been in touch with you about delivery delays for your order. As you would be aware due to the National State of Emergency, all NZ Post deliveries were suspended causing major disruptions throughout the country. Unfortunately the area in which your delivery was intended to be delivered was severely effected by the Cyclone. We're working on getting your package to you as soon as NZ Post are able to safely deliver it. If you want to chat a bit more about this please email us on info@celebrationbox.co.nz

Rated 3 out of 5 stars
Celebrationbox logo

Reply from Celebrationbox

Hi Keith, We pride ourselves on being responsive to our customers especially during events like Valentines Day. We can see that you contacted us via email in the early hours of Thursday morning when our business is closed, unfortunately due to you being based overseas you may not have realised there was a time difference. We advised that you had not set a delivery date for you order and offered to send it on an overnight courier for delivery the next day which you confirmed was okay. We can confirm the order was delivered. If you want to chat a bit more about this please email us on info@celebrationbox.co.nz

Rated 5 out of 5 stars

100% would recommend !!

I got a celebration box and some flowers for my partner for Valentine’s day and he loved it ! They delivered it in the day as requested and service was amazing :)

February 13, 2023
Rated 5 out of 5 stars

Such fabulous service

Such fabulous service, quick to respond to emails and your products are amazing. Beautifully presented and very tasty. Hubby loved the Valentines Day gift box.

Thank you.

February 15, 2023
Rated 2 out of 5 stars

Box’s we’re amazing down fall I ordered…

Box’s we’re amazing down fall I ordered 2 box’s at the same time but 1 got delivered and the other had to be picked up 4 days later from post office and because it was a surprise I had to let him know he has a package and needs to go pick it up

February 9, 2023
Celebrationbox logo

Reply from Celebrationbox

Hey Leonie, thanks for your feedback. As you can imagine, our delivery partners were severely impacted by the State of Emergency that was announced as a result of Cyclone Gabrielle over the last week. While your order was picked up from our HQ, a lot of the packages were delayed at depots as deliveries were suspended nationwide. We appreciate that you liked our boxes and thank you for your understanding. We hope you continue to support us going forward.

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