Cello Reviews 151

Worst smart tv ever, apps keep crashing and need resetting by unplugging tv, it then takes an age to restart. Will be purchasing a different brand as soon as I can afford it. Buy cheap but twice!

After a few remote problems I emailed customer services (expecting the usual rubbish service) . WOW they were quick to reply and effective in solving my problems . The tv is great ( my second Cello tv) . your good service means my future purchases will be cello
thanks Hayley

What can I say but excellent customer service. I had an issue which I sent an email yesterday to Cello they responded to me this morning giving me clear understandable instructions and resolving the issue I had by email. One of the best services I have received from any company. There team must be congratulated for providing such an excellent service ( Thankyou Jayne :) ). My positive experience with Cello will be passed onto others. Take care and be lucky :)

Waste of money
I purchased 50" smart television.. Through a well known company.. Never again!! not even 1 month out of warranty and tv breaks! I wasn't aware that the company I'm paying through still for this tv didn't know that I had only 1 year. I thought while paying it out you where covered how wrong was I.. Believe me this television is the worst ive ever had and the customer service from both companies is a disgrace especially this one. Do nothing to help customers. Also to me the tv shows apps that you can't even use or download! Avoid honestly complete waste of money. Im now stuck with a 50" tv thats beyond repair and no help at all. Might say its my fault for not taking longer warranty but the company I purchased through didn't make me aware of this, As im still paying it. So gullible.. not even 13 months for such a high price and its broke!.

I just wanted to say how impressed I am with the TV we purchased this week.

Cello ZS0242 24" inch HD Ready LED TV with Freeview HD Built in Satellite Made in the UK (New 2020 Model),Black

The screens picture quality is exceptional for the price.

Having spent my working life in electronics and IT I have to say that I am impressed with the quality of your systems. I’ve just watched the video on your website and it is great to see a British company doing all of the right things and putting quality first in production.

I purchased a Cello 50" Smart TV in March 2020 primarily because it's made in Britain ... BIG mistake ... no end of trouble from the word go, poor reaction from the remote control, loss of sound, loss of picture, often requiring a factory reset which means losing and resetting all the smart features, I never know what to expect when I switch it on. I did manage to get a replacement but, I'm sorry to say, not much better ... definitely not a make to be recommended.

Our excellent tv, for our boat, came with everything we needed in the one box. Not only great for the boat but we can take it camping too. After happily watching it we encountered a small problem with a wire (I suspect could have been our fault) Cello arranged collection, fixed it and returned it under warranty. A superb British manufacturer. THANK YOU! ;-}

From the moment go I see made in Britain so I thought yes, I’ll have that one! Receiving my 55” inch ultra hd, 4K smart.
What a disappointment, connect via WiFi, tells me it’s unable to connect, I use an Ethernet cable, it is constantly loading, internet is completely unable to be used, screen blemishes on the left and right edge of screen, load up time is ridiculous, never an update for the tv, lucky I have an Xbox and a sound system or this tv would be completely unusable and a complete waste of money, will be replacing at the end of month with a new make of tv.

Purchased the cello C4320g 43" android smart TV via the studio catalogue. TV looks nice enough never bothered with the feet as it went straight on the wall. The initial boot of the TV is painfully slow, so slow that it can take 2-5 minutes before any button press of the remote will get a reaction from the TV, sometimes it will freeze entirely. 5-10 mins gets the TV to a point that you can actually use apps, Netflix/prime etc these work fine given the time for the TV to warm up. Sound quality very poor but I had a soundbar to use so not important for me but it would be for others. I emailed cello support regarding the speed and afew weeks on I'm yet to get a reply. Phoned customer services for a rather unprofessional lady to tell me "yeah they are slow, not very good." I asked if there would be an update to resolve the issue or atleast make it a little more bearable and was told there would be one in the next few weeks. Not holding my breath for that. If you enable developer options via the settings you can disable certain features making the TV easier to live with but having to do so defeats the point of buying a smart TV. The only positives are the picture quality, set to movie it really is a great picture (not 4k) and the price. We'll see if cello actually respond to this review. I wanted to buy British but thus far after sales have been awful, product quality pretty awful and I'd spend more in the future. Unfortunately I recycled the box when it arrived or I'd of sent it back. Purchased late October 2020 arrived early November.

purchase of the item was done with no real problems

My television broke down the repair service was fast and professional from first contact to the return of my set.
Would highly recommend this company.

Tv most suitable for use in kitchen, set up was easy to do with suitable screen presentation. The speaker sound is important to me and would have liked a better reproduction to compliment the viewing experience.

Great customer service!
Proud to be British and great to see a British company thriving during the current climate
Easy to deal with will defiantly be buying more

#SUPPORTBRITISH

I had just purchased a new Cello Television and phoned Customer services to request an instruction book to be sent to me. The call was answered in about 3 seconds and a very helpful member of staff said the booklet would be posted as soon as possible within the next day or so. She also registered the puchase of the TV for warranty taking details of purchase and serial number. It was such excellent, friendly, efficient service. Thank you Cello

This was exeptional service from Cello. Thank you very much.

Useless product - - there is like a letter L on both sides of the screen which draws your eye to it every time the TV is on - very annoying! Hayley from Technical said it is the characteristic of the screen -- my Panasonic or Samsung doesn't have these blemishes on the screen - i wanted to buy British, says it all !!!!!!!!!

The sound quality on this tv is absolutely pathetic, ending up purchasing a sound bar, making tv a heck of a lot more expensive than necessary

the tv was just what i ecpected .it is very light as its made of a plastic material easy to asemble and easy to navigate.ifound the audio of very poor quality needs major improvement!!!.iwas very upset there is only one hdmi output .the satellite on the tv is as expected.ifound some feature very similar to my logic 19"tv, this tv is better on sound and pic than the cello.i wanted a small tv under £100,i found thi difficult to get,so opted for the 22"cello.some outher brands far outstrip the uk cello tv .but i had no choice and no more money.my 19"logic needs sound repair but no enginerrs are free and shoprepairs are shut due to covid.

I emailed cello today for a replacement TV remote, they emailed me back straight away, and told me that it's on its way, brilliant service

Excellent TV for travelling great picture haven’t tried the Satellite functions yet.